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Olympic Kilns 2827G updraft gas kiln open top-loading design with spacious brick-lined chamber

Olympic Kilns 2827G Updraft Gas Kiln

by Olympic Kilns
Save $292.00
$5,065.00
$4,773.00
Authorized Olympic Kilns Dealer
🚚 Free Freight Delivery Included
Ships to the contiguous U.S. with no freight charge at checkout. Liftgate delivery is included free. Only very remote locations, islands, or limited-access addresses may require a fee — we always confirm before processing.
No sales tax outside Georgia  ·  No hidden charges after ordering
★
Best for
Serious hobbyists, home studio potters, and small production studios who need a reliable, high-fire American-made kiln with full manufacturer support and room to grow.
🔨 Lead time
8–12 weeks
Made to order — built to your exact voltage and controller selections after ordering.
✓ Warranty
Manufacturer warranty
Full coverage included. We are here if anything goes wrong.
⚡
Need it sooner? Quick-Ship models ship in 2–3 weeks
Pre-configured — no waiting on custom builds
View Quick-Ship
✓ Why buy from Peach State Pottery?
★ Authorized Olympic Kilns Dealer
★ No sales tax outside Georgia
★ Free shipping included
★ Real support before & after order
★ Military discount for veterans
★ We are here if anything goes wrong
Call or text us:✆ (470) 264-3563
⏱
Production batches fill quickly
Olympic kilns are made to order. Placing your order now secures your spot in the current production batch and locks in today’s pricing. Lead times can extend during busy periods.
Have questions before you order?
Call or text us at (470) 264-3563 — we will help confirm the right setup for your studio.
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Olympic Kilns · Gas Kiln · Updraft Olympic 2827G Updraft Gas Kiln Model 2827G · Natural Gas or Propane · 28.25″ W × 27″ H · 10 cu. ft. · Cone 10 / 2350°F The Olympic 2827G is a 10-cubic-foot updraft gas kiln built for bisque, high-fire, and reduction firing to Cone 10. Convertible between natural gas and propane, this kiln delivers consistent performance for production potters and studios needing reliable atmospheric control. The 28.25-inch diameter chamber and 27-inch interior height accommodate substantial loads with even heat distribution from the updraft burner system.
Max TemperatureCone 10 / 2350°F
Firing Chamber28.25″ dia. × 27″ H
Capacity10 cubic feet
Fuel TypeNatural Gas or Propane
What’s included
Updraft Burner System High-efficiency burner system with adjustable flame control for oxidation and reduction atmospheres
3-Inch Firebrick Construction Heavy-duty 2600°F-rated insulating firebrick for superior heat retention and fuel efficiency
Safety Pilot Light System Automatic pilot safety system with flame detection for reliable operation and safety shutdown
Stainless Steel Jacket Durable exterior jacket protects internal components and maintains structural integrity
Metal Stand Heavy-duty steel stand positions kiln at working height with stable support
Gas Conversion Kit Includes orifices and fittings for conversion between natural gas and propane fuel sources
Technical specifications
Model2827G
Kiln TypeUpdraft Gas Kiln
Fuel TypeNatural Gas or Propane (convertible)
Interior Dimensions28.25″ diameter × 27″ height
Firing Chamber Volume10 cubic feet
Brick Thickness3 inches
Brick Rating2600°F insulating firebrick
Maximum TemperatureCone 10 / 2350°F
Burner ConfigurationUpdraft, bottom-mounted
Exterior FinishStainless steel jacket
Approximate Shipping Weight1,200 lbs
Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers.
Optional accessories
Kiln Furniture Kit High-alumina shelves, posts, and stilts sized for the 2827G chamber dimensions
Type R Thermocouple Replacement high-temperature thermocouple rated for gas kiln applications to Cone 10
Digital Pyrometer Precision temperature monitoring system with digital readout for accurate firing control
Gas Pressure Regulator Adjustable regulator for fine-tuning gas pressure and flame characteristics
Cone Packs Orton pyrometric cones for visual temperature verification during firing cycles
Emergency Parts Kit Spare thermocouple, pilot assembly components, and fittings for quick repairs
Common questions
Can I use both natural gas and propane with this kiln?
Yes. The 2827G includes conversion components to switch between natural gas and propane. The orifice size must be changed when converting between fuel types. Most studios choose their fuel source based on local availability and cost—natural gas where municipal service is available, propane in rural locations. Olympic provides instructions for proper conversion and burner adjustment.
What kind of installation does this gas kiln require?
The 2827G requires professional installation by a licensed plumber or gas technician familiar with gas-fired equipment. You'll need a dedicated gas line with proper pressure regulation, adequate ventilation (typically a vented kiln room or outdoor shelter), a stable non-combustible floor surface, and clearance from combustible materials per local fire codes. The kiln must be properly vented to exhaust combustion gases. Most installations also benefit from overhead ventilation or a downdraft system.
Do I need to purchase kiln furniture separately?
Yes. Kiln furniture (shelves, posts, stilts) is sold separately as an optional accessory. The 28.25-inch diameter chamber typically uses 26-inch or 27-inch round shelves. We recommend purchasing a furniture kit sized specifically for the 2827G to maximize loading efficiency. High-alumina shelves are recommended for gas firing due to their durability in reduction atmospheres.
What's the advantage of an updraft design?
Updraft kilns have the burner positioned at the bottom with heat rising naturally through the chamber and exiting at the top. This design provides even heat distribution, simpler construction with fewer components to maintain, and excellent performance for bisque and oxidation firing. The 2827G's updraft configuration also allows effective reduction firing by controlling the damper and air intake to create oxygen-depleted atmospheres.
How does the warranty work for Olympic kilns?
Olympic provides a one-year limited warranty covering manufacturing defects in materials and workmanship. You must register your kiln within 30 days of delivery to activate warranty coverage. The warranty is valid only when purchased through authorized Olympic dealers like Peach State Pottery. Consumable components like thermocouples and normal wear items are not covered. Keep your purchase documentation and registration confirmation.
Not sure if the 2827G is the right kiln for your space? Our team can help you evaluate gas line requirements, ventilation needs, and whether this kiln fits your production volume.
Talk to an expert →
Description
Olympic Kilns · Gas Kiln · Updraft Olympic 2827G Updraft Gas Kiln Model 2827G · Natural Gas or Propane · 28.25″ W × 27″ H · 10 cu. ft. · Cone 10 / 2350°F The Olympic 2827G is a 10-cubic-foot updraft gas kiln built for bisque, high-fire, and reduction firing to Cone 10. Convertible between natural gas and propane, this kiln delivers consistent performance for production potters and studios needing reliable atmospheric control. The 28.25-inch diameter chamber and 27-inch interior height accommodate substantial loads with even heat distribution from the updraft burner system. Max TemperatureCone 10 / 2350°F Firing Chamber28.25″ dia. × 27″ H Capacity10 cubic feet Fuel TypeNatural Gas or Propane What’s included Updraft Burner System High-efficiency burner system with adjustable flame control for oxidation and reduction atmospheres 3-Inch Firebrick Construction Heavy-duty 2600°F-rated insulating firebrick for superior heat retention and fuel efficiency Safety Pilot Light System Automatic pilot safety system with flame detection for reliable operation and safety shutdown Stainless Steel Jacket Durable exterior jacket protects internal components and maintains structural integrity Metal Stand Heavy-duty steel stand positions kiln at working height with stable support Gas Conversion Kit Includes orifices and fittings for conversion between natural gas and propane fuel sources Technical specifications Model2827G Kiln TypeUpdraft Gas Kiln Fuel TypeNatural Gas or Propane (convertible) Interior Dimensions28.25″ diameter × 27″ height Firing Chamber Volume10 cubic feet Brick Thickness3 inches Brick Rating2600°F insulating firebrick Maximum TemperatureCone 10 / 2350°F Burner ConfigurationUpdraft, bottom-mounted Exterior FinishStainless steel jacket Approximate Shipping Weight1,200 lbs Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Kiln Furniture Kit High-alumina shelves, posts, and stilts sized for the 2827G chamber dimensions Type R Thermocouple Replacement high-temperature thermocouple rated for gas kiln applications to Cone 10 Digital Pyrometer Precision temperature monitoring system with digital readout for accurate firing control Gas Pressure Regulator Adjustable regulator for fine-tuning gas pressure and flame characteristics Cone Packs Orton pyrometric cones for visual temperature verification during firing cycles Emergency Parts Kit Spare thermocouple, pilot assembly components, and fittings for quick repairs Common questions Can I use both natural gas and propane with this kiln? Yes. The 2827G includes conversion components to switch between natural gas and propane. The orifice size must be changed when converting between fuel types. Most studios choose their fuel source based on local availability and cost—natural gas where municipal service is available, propane in rural locations. Olympic provides instructions for proper conversion and burner adjustment. What kind of installation does this gas kiln require? The 2827G requires professional installation by a licensed plumber or gas technician familiar with gas-fired equipment. You'll need a dedicated gas line with proper pressure regulation, adequate ventilation (typically a vented kiln room or outdoor shelter), a stable non-combustible floor surface, and clearance from combustible materials per local fire codes. The kiln must be properly vented to exhaust combustion gases. Most installations also benefit from overhead ventilation or a downdraft system. Do I need to purchase kiln furniture separately? Yes. Kiln furniture (shelves, posts, stilts) is sold separately as an optional accessory. The 28.25-inch diameter chamber typically uses 26-inch or 27-inch round shelves. We recommend purchasing a furniture kit sized specifically for the 2827G to maximize loading efficiency. High-alumina shelves are recommended for gas firing due to their durability in reduction atmospheres. What's the advantage of an updraft design? Updraft kilns have the burner positioned at the bottom with heat rising naturally through the chamber and exiting at the top. This design provides even heat distribution, simpler construction with fewer components to maintain, and excellent performance for bisque and oxidation firing. The 2827G's updraft configuration also allows effective reduction firing by controlling the damper and air intake to create oxygen-depleted atmospheres. How does the warranty work for Olympic kilns? Olympic provides a one-year limited warranty covering manufacturing defects in materials and workmanship. You must register your kiln within 30 days of delivery to activate warranty coverage. The warranty is valid only when purchased through authorized Olympic dealers like Peach State Pottery. Consumable components like thermocouples and normal wear items are not covered. Keep your purchase documentation and registration confirmation. Not sure if the 2827G is the right kiln for your space? Our team can help you evaluate gas line requirements, ventilation needs, and whether this kiln fits your production volume. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563

Description
Olympic Kilns · Gas Kiln · Updraft Olympic 2827G Updraft Gas Kiln Model 2827G · Natural Gas or Propane · 28.25″ W × 27″ H · 10 cu. ft. · Cone 10 / 2350°F The Olympic 2827G is a 10-cubic-foot updraft gas kiln built for bisque, high-fire, and reduction firing to Cone 10. Convertible between natural gas and propane, this kiln delivers consistent performance for production potters and studios needing reliable atmospheric control. The 28.25-inch diameter chamber and 27-inch interior height accommodate substantial loads with even heat distribution from the updraft burner system. Max TemperatureCone 10 / 2350°F Firing Chamber28.25″ dia. × 27″ H Capacity10 cubic feet Fuel TypeNatural Gas or Propane What’s included Updraft Burner System High-efficiency burner system with adjustable flame control for oxidation and reduction atmospheres 3-Inch Firebrick Construction Heavy-duty 2600°F-rated insulating firebrick for superior heat retention and fuel efficiency Safety Pilot Light System Automatic pilot safety system with flame detection for reliable operation and safety shutdown Stainless Steel Jacket Durable exterior jacket protects internal components and maintains structural integrity Metal Stand Heavy-duty steel stand positions kiln at working height with stable support Gas Conversion Kit Includes orifices and fittings for conversion between natural gas and propane fuel sources Technical specifications Model2827G Kiln TypeUpdraft Gas Kiln Fuel TypeNatural Gas or Propane (convertible) Interior Dimensions28.25″ diameter × 27″ height Firing Chamber Volume10 cubic feet Brick Thickness3 inches Brick Rating2600°F insulating firebrick Maximum TemperatureCone 10 / 2350°F Burner ConfigurationUpdraft, bottom-mounted Exterior FinishStainless steel jacket Approximate Shipping Weight1,200 lbs Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Kiln Furniture Kit High-alumina shelves, posts, and stilts sized for the 2827G chamber dimensions Type R Thermocouple Replacement high-temperature thermocouple rated for gas kiln applications to Cone 10 Digital Pyrometer Precision temperature monitoring system with digital readout for accurate firing control Gas Pressure Regulator Adjustable regulator for fine-tuning gas pressure and flame characteristics Cone Packs Orton pyrometric cones for visual temperature verification during firing cycles Emergency Parts Kit Spare thermocouple, pilot assembly components, and fittings for quick repairs Common questions Can I use both natural gas and propane with this kiln? Yes. The 2827G includes conversion components to switch between natural gas and propane. The orifice size must be changed when converting between fuel types. Most studios choose their fuel source based on local availability and cost—natural gas where municipal service is available, propane in rural locations. Olympic provides instructions for proper conversion and burner adjustment. What kind of installation does this gas kiln require? The 2827G requires professional installation by a licensed plumber or gas technician familiar with gas-fired equipment. You'll need a dedicated gas line with proper pressure regulation, adequate ventilation (typically a vented kiln room or outdoor shelter), a stable non-combustible floor surface, and clearance from combustible materials per local fire codes. The kiln must be properly vented to exhaust combustion gases. Most installations also benefit from overhead ventilation or a downdraft system. Do I need to purchase kiln furniture separately? Yes. Kiln furniture (shelves, posts, stilts) is sold separately as an optional accessory. The 28.25-inch diameter chamber typically uses 26-inch or 27-inch round shelves. We recommend purchasing a furniture kit sized specifically for the 2827G to maximize loading efficiency. High-alumina shelves are recommended for gas firing due to their durability in reduction atmospheres. What's the advantage of an updraft design? Updraft kilns have the burner positioned at the bottom with heat rising naturally through the chamber and exiting at the top. This design provides even heat distribution, simpler construction with fewer components to maintain, and excellent performance for bisque and oxidation firing. The 2827G's updraft configuration also allows effective reduction firing by controlling the damper and air intake to create oxygen-depleted atmospheres. How does the warranty work for Olympic kilns? Olympic provides a one-year limited warranty covering manufacturing defects in materials and workmanship. You must register your kiln within 30 days of delivery to activate warranty coverage. The warranty is valid only when purchased through authorized Olympic dealers like Peach State Pottery. Consumable components like thermocouples and normal wear items are not covered. Keep your purchase documentation and registration confirmation. Not sure if the 2827G is the right kiln for your space? Our team can help you evaluate gas line requirements, ventilation needs, and whether this kiln fits your production volume. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563