Shipping

Free Freight Delivery on Most Kiln Orders

At Peach State Pottery, we know how frustrating it is to get hit with unexpected shipping fees at checkout. That’s why most kiln orders include free standard freight delivery to the contiguous United States.

The price you see is the price you pay for standard freight delivery on eligible kiln orders. There is no surprise standard freight charge at checkout.

For most kiln orders, free freight delivery includes:

✓ Standard curbside freight delivery
✓ Residential delivery when needed
✓ Liftgate service when needed
✓ Delivery appointment scheduling
✓ Shipment tracking once your order ships

Some large-capacity kilns, custom orders, remote locations, islands, Alaska, Hawaii, U.S. territories, ferry-access addresses, or limited-access delivery locations may require a custom freight quote before the order can be finalized.

If your order requires review, we will contact you before processing.

Standard Shipping for Smaller Items

Smaller items and accessories may ship by UPS, FedEx, USPS, or another parcel carrier. Shipping method depends on the item, warehouse, and destination.

If a smaller item does not qualify for free shipping, the available shipping rate will be shown at checkout.

Order Confirmation

After placing your order, you will receive an order confirmation email. This confirms that we received your order.

For kiln and equipment orders, we may review important order details before processing, including:

• Voltage
• Phase
• Delivery address
• Freight access
• Lead time
• Selected options or upgrades

If we need clarification before moving forward, we will contact you.

Lead Times

Many kilns and specialty equipment items are made to order or ship directly from the manufacturer. Lead times vary by brand, model, configuration, and current production schedule.

Any lead time shown on a product page is an estimate and is not guaranteed. We will do our best to provide accurate information, but delays can happen due to manufacturer production schedules, freight carrier delays, weather, supply issues, or other factors outside of our control.

If timing is critical, please contact us before ordering so we can check the most current estimate.

Order Tracking

Once your order ships, tracking information will be sent by email when available.

For freight shipments, tracking may update differently than small parcel shipments. Once the freight reaches the destination terminal, the carrier will typically contact you to schedule a delivery appointment.

Freight Deliveries

Most kilns and larger equipment ship by freight carrier. Freight deliveries are different from standard package deliveries.

For freight orders:

• The carrier will call to schedule a delivery appointment.
• Someone must be available to receive and inspect the shipment.
• Delivery is typically curbside, not inside your home, studio, garage, or building.
• The driver is not responsible for uncrating, setup, installation, or moving the kiln into place.
• Liftgate service is included for eligible kiln orders when needed.

Please make sure your phone number and delivery address are accurate when placing your order. If the freight carrier cannot reach you, storage fees, redelivery fees, or return freight charges may apply.

Delivery Access

Free standard freight delivery applies to normal, accessible delivery addresses within the contiguous U.S.

Additional charges or quote review may apply for:

• Alaska, Hawaii, U.S. territories, or international shipments
• Islands or ferry-access locations
• Extremely remote or rural delivery areas
• Limited-access locations
• Locations with narrow roads, low trees, steep driveways, or restricted truck access
• Inside delivery
• White-glove delivery
• Installation or uncrating
• Address changes after shipment
• Missed delivery appointments
• Redelivery or storage fees

If your address may be difficult for a freight truck to access, please contact us before ordering.

Address Changes

The customer is responsible for providing a correct shipping address, email address, and phone number at checkout.

If the shipping address needs to be changed after the order is placed, contact us immediately.

If an address change is requested after the order has shipped, the customer is responsible for any carrier fees, rerouting fees, storage fees, redelivery fees, or additional freight charges.

Delivery Scheduling

For freight deliveries, do not schedule electricians, installers, movers, contractors, studio closures, or other third-party services until you have a confirmed delivery appointment from the carrier.

Estimated delivery dates are not guaranteed. Freight delays, missed appointments, weather, and carrier issues can occur.

We are happy to help communicate with the carrier when needed, but we are not responsible for carrier delays or missed appointments.

Freight Damage Inspection

Please inspect your shipment carefully before signing the delivery receipt.

When the carrier arrives:

1. Inspect the outside of the shipment.
2. Look for dents, crushed corners, punctures, broken packaging, or signs of mishandling.
3. Compare the shipment to any photos or paperwork provided when available.
4. Take photos of the shipment before signing.
5. If there is visible damage, note the damage clearly on the delivery receipt.
6. If the shipment appears seriously damaged, refuse delivery and write “Refused due to damages” on the delivery receipt.

Do not sign the delivery receipt as clean if the shipment is visibly damaged.

Signing for a freight shipment without noting damage may limit or prevent a freight damage claim.

Concealed Damage

If damage is discovered after delivery, contact us as soon as possible with photos of:

• The product
• The packaging
• The pallet or crate
• The delivery receipt
• Any visible damage

Please keep all packaging materials until the issue is resolved. Do not discard the pallet, box, crate, or packing materials unless instructed.

Missed Delivery, Storage, and Redelivery Fees

If the freight carrier cannot reach you, if you miss a scheduled delivery appointment, or if the shipment must be stored, redirected, or redelivered, any additional carrier fees are the customer’s responsibility.

If you have upcoming travel plans or will be unavailable to receive your order, please contact us as soon as possible so we can help coordinate timing.

Questions Before Ordering

If you have questions about freight delivery, access, lead time, voltage, or whether your order qualifies for free freight delivery, please contact us before placing your order.

We want to make sure everything is clear before your order is processed.