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Olympic 2327G updraft gas kiln open showing top-loading chamber and interior firebrick

Olympic Kilns 2327G Updraft Gas Kiln

by Olympic Kilns
Save $243.00
$3,950.00
$3,707.00
🚚
Free Freight Delivery Included
✓ No sales tax outside GA ✓ Liftgate included free ✓ Authorized dealer
🔨
Made to Order: Kilns are built after ordering to your exact specifications. Current estimate is 8–12 weeks.
⚡
Need it sooner? Quick-Ship models ship in 2–3 weeks
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Questions? Call or text us at (470) 264-3563

Notify me when back in stock

★
Best for
Serious hobbyists, home studio potters, and small production studios who need a reliable, high-fire American-made kiln with full manufacturer support and room to grow.
🔨 Lead time
8–12 weeks
Made to order — built to your exact voltage and controller selections after ordering.
✓ Warranty
Manufacturer warranty
Full manufacturer coverage included. We are here if anything goes wrong.
✓ Why buy from Peach State Pottery?
★ Authorized Olympic Kilns Dealer
★ No sales tax outside Georgia
★ Free shipping included
★ Real support before & after order
★ Military discount for veterans
★ We are here if anything goes wrong
Call or text us:✆ (470) 264-3563
⏱
Production batches fill quickly
Olympic kilns are made to order. Placing your order now secures your spot in the current production batch and locks in today's pricing. Lead times can extend during busy periods.
Have questions before you order?
Call or text us at (470) 264-3563 — we will help confirm the right setup for your studio.
✆ Call or text us ✉ Save 3% with wire transfer
Olympic Kilns · Gas Kiln · Updraft Olympic 2327G Updraft Gas Kiln Model 2327G · Natural Gas or Propane · 23.375″ W × 27″ H · 6.9 cubic feet · Cone 10 / 2350°F The Olympic 2327G is a professional updraft gas kiln designed for bisque, high-fire, reduction, and raku firing. With a 23.375-inch interior diameter and 27-inch height, this kiln provides 6.9 cubic feet of firing capacity and reaches temperatures up to Cone 10 (2350°F). Convertible between natural gas and propane operation, the 2327G delivers consistent results for potters and ceramicists working in traditional reduction atmospheres.
Maximum temperatureCone 10 / 2350°F
Firing chamber23.375″ diameter × 27″ height
Fuel typeNatural gas or propane
Firing capacity6.9 cubic feet
What’s included
Updraft burner system High-efficiency burner assembly designed for even heat distribution and reliable reduction atmospheres
2.5-inch firebrick construction High-duty firebrick insulation for superior heat retention and fuel efficiency
Stainless steel jacket Durable exterior shell protecting the brick structure and providing structural integrity
Adjustable damper system Precision damper controls for atmosphere management during reduction and oxidation firing
Pilot light assembly Reliable ignition system for safe and consistent kiln operation
Pyrometer ports Pre-installed ports for accurate temperature monitoring throughout the firing cycle
Technical specifications
Model number2327G
Kiln typeUpdraft gas kiln
Fuel typeNatural gas or propane (convertible)
Maximum firing temperatureCone 10 / 2350°F
Interior dimensions23.375″ diameter × 27″ height
Firing capacity6.9 cubic feet
Firebrick thickness2.5 inches
Firebrick typeHigh-duty insulating firebrick
BTU rating (natural gas)150,000 BTU/hour
BTU rating (propane)150,000 BTU/hour
Burner configurationUpdraft single burner
Exterior finishStainless steel jacket
Approximate shipping weight850 lbs
Recommended applicationsBisque, high-fire, reduction, raku
Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers.
Optional accessories
Kiln furniture kit High-temperature shelves and posts sized for the 2327G chamber dimensions
Digital pyrometer Precision temperature monitoring with Type K thermocouple for accurate cone 10 firing
Propane conversion kit Orifice and regulator components for converting between natural gas and propane fuel sources
Oxygen probe system Atmosphere monitoring equipment for precise reduction control during firing
Kiln wash Protective coating for kiln shelves to prevent glaze adhesion during high-fire cycles
Replacement burner assembly Spare burner components for maintenance and emergency replacement
Common questions
Can the 2327G operate on both natural gas and propane?
Yes, the Olympic 2327G is convertible between natural gas and propane operation. The kiln is typically shipped configured for natural gas, but can be converted to propane using the appropriate orifice and regulator adjustments. Both fuel types deliver 150,000 BTU/hour at maximum output. If you need propane configuration from the factory or conversion components, contact us before ordering.
What installation requirements does this gas kiln have?
The 2327G requires professional installation by a qualified gas technician or plumber familiar with local building codes. You'll need adequate gas line sizing (typically 1-inch for natural gas, 3/4-inch for propane), proper ventilation with an exhaust hood or chimney system, non-combustible flooring rated for 850+ lbs, and clearances from combustible materials per manufacturer specifications. Always obtain necessary permits and inspections before operating the kiln.
Does this kiln include kiln furniture?
No, kiln shelves and posts are sold separately. The 23.375-inch interior diameter accommodates round shelves up to 22 inches or half-shelves for flexible stacking configurations. We recommend ordering a furniture kit sized specifically for the 2327G when you purchase the kiln, as you'll need shelves and posts rated for cone 10 reduction firing before your first load.
What type of atmosphere control does the updraft design provide?
The updraft burner configuration on the 2327G delivers excellent reduction capabilities through bottom-fired heat circulation. The adjustable damper system allows precise control over oxidation and reduction atmospheres throughout the firing cycle. This design is particularly effective for traditional reduction glazes, carbon trap techniques, and raku firing where atmosphere control is critical to achieving desired surface effects.
How is the warranty validated?
Olympic Kilns provides a one-year limited warranty that must be registered within 30 days of delivery. The warranty is only valid when the kiln is purchased through an authorized Olympic dealer like Peach State Pottery and properly installed according to manufacturer specifications. Keep your proof of purchase and installation documentation, as warranty claims require verification of authorized purchase and proper setup.
Not sure if the 2327G is the right kiln for your space? Our kiln specialists can help you evaluate gas line requirements, ventilation needs, and firing capacity for your studio.
Talk to an expert →
Description
Olympic Kilns · Gas Kiln · Updraft Olympic 2327G Updraft Gas Kiln Model 2327G · Natural Gas or Propane · 23.375″ W × 27″ H · 6.9 cubic feet · Cone 10 / 2350°F The Olympic 2327G is a professional updraft gas kiln designed for bisque, high-fire, reduction, and raku firing. With a 23.375-inch interior diameter and 27-inch height, this kiln provides 6.9 cubic feet of firing capacity and reaches temperatures up to Cone 10 (2350°F). Convertible between natural gas and propane operation, the 2327G delivers consistent results for potters and ceramicists working in traditional reduction atmospheres. Maximum temperatureCone 10 / 2350°F Firing chamber23.375″ diameter × 27″ height Fuel typeNatural gas or propane Firing capacity6.9 cubic feet What’s included Updraft burner system High-efficiency burner assembly designed for even heat distribution and reliable reduction atmospheres 2.5-inch firebrick construction High-duty firebrick insulation for superior heat retention and fuel efficiency Stainless steel jacket Durable exterior shell protecting the brick structure and providing structural integrity Adjustable damper system Precision damper controls for atmosphere management during reduction and oxidation firing Pilot light assembly Reliable ignition system for safe and consistent kiln operation Pyrometer ports Pre-installed ports for accurate temperature monitoring throughout the firing cycle Technical specifications Model number2327G Kiln typeUpdraft gas kiln Fuel typeNatural gas or propane (convertible) Maximum firing temperatureCone 10 / 2350°F Interior dimensions23.375″ diameter × 27″ height Firing capacity6.9 cubic feet Firebrick thickness2.5 inches Firebrick typeHigh-duty insulating firebrick BTU rating (natural gas)150,000 BTU/hour BTU rating (propane)150,000 BTU/hour Burner configurationUpdraft single burner Exterior finishStainless steel jacket Approximate shipping weight850 lbs Recommended applicationsBisque, high-fire, reduction, raku Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Kiln furniture kit High-temperature shelves and posts sized for the 2327G chamber dimensions Digital pyrometer Precision temperature monitoring with Type K thermocouple for accurate cone 10 firing Propane conversion kit Orifice and regulator components for converting between natural gas and propane fuel sources Oxygen probe system Atmosphere monitoring equipment for precise reduction control during firing Kiln wash Protective coating for kiln shelves to prevent glaze adhesion during high-fire cycles Replacement burner assembly Spare burner components for maintenance and emergency replacement Common questions Can the 2327G operate on both natural gas and propane? Yes, the Olympic 2327G is convertible between natural gas and propane operation. The kiln is typically shipped configured for natural gas, but can be converted to propane using the appropriate orifice and regulator adjustments. Both fuel types deliver 150,000 BTU/hour at maximum output. If you need propane configuration from the factory or conversion components, contact us before ordering. What installation requirements does this gas kiln have? The 2327G requires professional installation by a qualified gas technician or plumber familiar with local building codes. You'll need adequate gas line sizing (typically 1-inch for natural gas, 3/4-inch for propane), proper ventilation with an exhaust hood or chimney system, non-combustible flooring rated for 850+ lbs, and clearances from combustible materials per manufacturer specifications. Always obtain necessary permits and inspections before operating the kiln. Does this kiln include kiln furniture? No, kiln shelves and posts are sold separately. The 23.375-inch interior diameter accommodates round shelves up to 22 inches or half-shelves for flexible stacking configurations. We recommend ordering a furniture kit sized specifically for the 2327G when you purchase the kiln, as you'll need shelves and posts rated for cone 10 reduction firing before your first load. What type of atmosphere control does the updraft design provide? The updraft burner configuration on the 2327G delivers excellent reduction capabilities through bottom-fired heat circulation. The adjustable damper system allows precise control over oxidation and reduction atmospheres throughout the firing cycle. This design is particularly effective for traditional reduction glazes, carbon trap techniques, and raku firing where atmosphere control is critical to achieving desired surface effects. How is the warranty validated? Olympic Kilns provides a one-year limited warranty that must be registered within 30 days of delivery. The warranty is only valid when the kiln is purchased through an authorized Olympic dealer like Peach State Pottery and properly installed according to manufacturer specifications. Keep your proof of purchase and installation documentation, as warranty claims require verification of authorized purchase and proper setup. Not sure if the 2327G is the right kiln for your space? Our kiln specialists can help you evaluate gas line requirements, ventilation needs, and firing capacity for your studio. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563

Description
Olympic Kilns · Gas Kiln · Updraft Olympic 2327G Updraft Gas Kiln Model 2327G · Natural Gas or Propane · 23.375″ W × 27″ H · 6.9 cubic feet · Cone 10 / 2350°F The Olympic 2327G is a professional updraft gas kiln designed for bisque, high-fire, reduction, and raku firing. With a 23.375-inch interior diameter and 27-inch height, this kiln provides 6.9 cubic feet of firing capacity and reaches temperatures up to Cone 10 (2350°F). Convertible between natural gas and propane operation, the 2327G delivers consistent results for potters and ceramicists working in traditional reduction atmospheres. Maximum temperatureCone 10 / 2350°F Firing chamber23.375″ diameter × 27″ height Fuel typeNatural gas or propane Firing capacity6.9 cubic feet What’s included Updraft burner system High-efficiency burner assembly designed for even heat distribution and reliable reduction atmospheres 2.5-inch firebrick construction High-duty firebrick insulation for superior heat retention and fuel efficiency Stainless steel jacket Durable exterior shell protecting the brick structure and providing structural integrity Adjustable damper system Precision damper controls for atmosphere management during reduction and oxidation firing Pilot light assembly Reliable ignition system for safe and consistent kiln operation Pyrometer ports Pre-installed ports for accurate temperature monitoring throughout the firing cycle Technical specifications Model number2327G Kiln typeUpdraft gas kiln Fuel typeNatural gas or propane (convertible) Maximum firing temperatureCone 10 / 2350°F Interior dimensions23.375″ diameter × 27″ height Firing capacity6.9 cubic feet Firebrick thickness2.5 inches Firebrick typeHigh-duty insulating firebrick BTU rating (natural gas)150,000 BTU/hour BTU rating (propane)150,000 BTU/hour Burner configurationUpdraft single burner Exterior finishStainless steel jacket Approximate shipping weight850 lbs Recommended applicationsBisque, high-fire, reduction, raku Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Kiln furniture kit High-temperature shelves and posts sized for the 2327G chamber dimensions Digital pyrometer Precision temperature monitoring with Type K thermocouple for accurate cone 10 firing Propane conversion kit Orifice and regulator components for converting between natural gas and propane fuel sources Oxygen probe system Atmosphere monitoring equipment for precise reduction control during firing Kiln wash Protective coating for kiln shelves to prevent glaze adhesion during high-fire cycles Replacement burner assembly Spare burner components for maintenance and emergency replacement Common questions Can the 2327G operate on both natural gas and propane? Yes, the Olympic 2327G is convertible between natural gas and propane operation. The kiln is typically shipped configured for natural gas, but can be converted to propane using the appropriate orifice and regulator adjustments. Both fuel types deliver 150,000 BTU/hour at maximum output. If you need propane configuration from the factory or conversion components, contact us before ordering. What installation requirements does this gas kiln have? The 2327G requires professional installation by a qualified gas technician or plumber familiar with local building codes. You'll need adequate gas line sizing (typically 1-inch for natural gas, 3/4-inch for propane), proper ventilation with an exhaust hood or chimney system, non-combustible flooring rated for 850+ lbs, and clearances from combustible materials per manufacturer specifications. Always obtain necessary permits and inspections before operating the kiln. Does this kiln include kiln furniture? No, kiln shelves and posts are sold separately. The 23.375-inch interior diameter accommodates round shelves up to 22 inches or half-shelves for flexible stacking configurations. We recommend ordering a furniture kit sized specifically for the 2327G when you purchase the kiln, as you'll need shelves and posts rated for cone 10 reduction firing before your first load. What type of atmosphere control does the updraft design provide? The updraft burner configuration on the 2327G delivers excellent reduction capabilities through bottom-fired heat circulation. The adjustable damper system allows precise control over oxidation and reduction atmospheres throughout the firing cycle. This design is particularly effective for traditional reduction glazes, carbon trap techniques, and raku firing where atmosphere control is critical to achieving desired surface effects. How is the warranty validated? Olympic Kilns provides a one-year limited warranty that must be registered within 30 days of delivery. The warranty is only valid when the kiln is purchased through an authorized Olympic dealer like Peach State Pottery and properly installed according to manufacturer specifications. Keep your proof of purchase and installation documentation, as warranty claims require verification of authorized purchase and proper setup. Not sure if the 2327G is the right kiln for your space? Our kiln specialists can help you evaluate gas line requirements, ventilation needs, and firing capacity for your studio. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563