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Olympic 2318HE electric kiln open with lid raised showing deep firing chamber and control panel

Olympic Kilns 2318HE Electric Kiln

by Olympic Kilns
Save $166.00
$3,985.00
$3,819.00
🚚
Free Freight Delivery Included
✓ No sales tax outside GA ✓ Liftgate included free ✓ Authorized dealer
🔨
Made to Order: Kilns are built after ordering to your exact specifications. Current estimate is 8–12 weeks.
⚡
Need it sooner? Quick-Ship models ship in 2–3 weeks
View Quick-Ship
Questions? Call or text us at (470) 264-3563

Notify me when back in stock

★
Best for
Serious hobbyists, home studio potters, and small production studios who need a reliable, high-fire American-made kiln with full manufacturer support and room to grow.
🔨 Lead time
8–12 weeks
Made to order — built to your exact voltage and controller selections after ordering.
✓ Warranty
Manufacturer warranty
Full manufacturer coverage included. We are here if anything goes wrong.
✓ Why buy from Peach State Pottery?
★ Authorized Olympic Kilns Dealer
★ No sales tax outside Georgia
★ Free shipping included
★ Real support before & after order
★ Military discount for veterans
★ We are here if anything goes wrong
Call or text us:✆ (470) 264-3563
⏱
Production batches fill quickly
Olympic kilns are made to order. Placing your order now secures your spot in the current production batch and locks in today's pricing. Lead times can extend during busy periods.
Have questions before you order?
Call or text us at (470) 264-3563 — we will help confirm the right setup for your studio.
✆ Call or text us ✉ Save 3% with wire transfer
Olympic Kilns · Electric Kiln · Stackable Top-Loading Olympic 2318HE Electric Kiln Model 2318HE · 240V or 208V · 23.375″ W × 18″ H · 4.7 Cubic Feet · Cone 10 / 2350°F The Olympic 2318HE is a stackable top-loading electric kiln that fires to Cone 10 (2350°F) with 4.7 cubic feet of usable firing chamber. Built with 3-inch brick insulation and a stainless steel jacket, this 240V kiln delivers professional-grade results in a compact 23.375-inch diameter footprint. The included KilnStar controller provides precise temperature management for advanced ceramic work, and the stackable design allows for future expansion by adding sections.
Max TemperatureCone 10 / 2350°F
Chamber Size4.7 cu ft / 23.375″ × 18″
Electrical240V or 208V single-phase
DesignStackable sections
What’s included
KilnStar Digital Controller Pre-programmed controller with Cone Fire and Ramp-Hold modes for precise temperature control to Cone 10
3-Inch Brick Insulation High-efficiency firebrick provides excellent heat retention and fuel economy for high-temperature firing
Stainless Steel Jacket Durable outer shell protects the kiln structure and provides professional appearance
Metal Stand with Pilot Light Heavy-duty stand raises kiln to comfortable working height and includes pilot light indicator
Balanced Element Design Elements distributed evenly throughout firing chamber for uniform heat distribution
Stackable Section Construction Individual ring sections allow for future expansion or easy replacement of damaged sections
Technical specifications
Model Number2318HE
Interior Dimensions23.375″ diameter × 18″ height
Firing Chamber Volume4.7 cubic feet
Brick Thickness3 inches
Maximum TemperatureCone 10 / 2350°F / 1288°C
Voltage Options240V or 208V single-phase
Amperage (240V)48 amps
Wattage (240V)11,520 watts
Recommended Breaker60-amp dedicated circuit
Plug ConfigurationHardwired (no plug included)
Wire Size Required6-gauge copper minimum
Shipping WeightApproximately 450 lbs
Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers.
Optional accessories
Solid State Relay (SSR) Upgrade Replaces mechanical relays with silent solid-state switching for longer component life and quieter operation
Furniture Kit Kiln shelves and posts sized specifically for this 23.375″ chamber diameter
Orton Kiln Vent System Downdraft ventilation system removes fumes and extends element life by venting gases
Lid Lift Assist Spring-assisted mechanism makes opening and closing the kiln lid effortless
Rolling Metal Stand Heavy-duty wheeled stand allows kiln to be repositioned in your studio
Power Interrupt Module Automatically shuts down kiln if power is interrupted during firing, preventing damage
Multi-Zone Control Upgrade Independent control of top and bottom elements for improved temperature uniformity
Emergency Parts Kit Spare relays, thermocouple, and other critical components for quick repairs
Type S Replacement Thermocouple High-temperature thermocouple designed for accurate readings up to Cone 10
Controller upgrade
Genesis Touchscreen — Bartlett InstrumentsRecommended
The Genesis touchscreen controller replaces the standard KilnStar with a full-color display and advanced programming capabilities for professional ceramic artists firing complex schedules.
  • Large color touchscreen with intuitive interface
  • Store up to 200 custom firing programs
  • Advanced diagnostic readouts for troubleshooting
  • Real-time temperature graphing during firing
  • Delay start and automatic preheat functions
  • Compatible with multi-zone control systems
Common questions
What electrical service does the 2318HE require?
This kiln requires a dedicated 60-amp, 240V single-phase circuit with 6-gauge copper wire, hardwired to a disconnect box. A licensed electrician should install the electrical service. The kiln can also operate on 208V with adjusted performance. Do not attempt to plug this kiln into a standard outlet.
Does this kiln include kiln shelves and posts?
No, furniture is sold separately. You'll need shelves sized for the 23.375-inch chamber diameter and posts to stack them. We recommend ordering a furniture kit matched to this kiln size at the time of purchase to ensure proper fitment.
Can I add sections to make this kiln taller?
Yes, the stackable design allows you to add ring sections to increase firing chamber height. However, adding sections increases the electrical load and may require rewiring and a larger breaker. Consult with Olympic Kilns before modifying the kiln configuration.
How do I register the warranty?
Complete the warranty registration form on the Olympic Kilns website within 30 days of delivery. You'll need your kiln serial number and proof of purchase from an authorized dealer. Warranty is void if purchased from unauthorized sellers or if registration is not completed within 30 days.
What is the difference between the standard KilnStar and the Genesis touchscreen?
The KilnStar controller provides reliable Cone Fire and Ramp-Hold programming suitable for most ceramic work. The Genesis touchscreen upgrade offers a color display, storage for 200 programs, real-time graphing, and advanced diagnostics preferred by production potters and educational facilities running complex firing schedules.
Not sure if the 2318HE is the right kiln for your space? Our team can help you select the right kiln size, confirm electrical requirements, and coordinate delivery logistics in the Atlanta area.
Talk to an expert →
Description
Olympic Kilns · Electric Kiln · Stackable Top-Loading Olympic 2318HE Electric Kiln Model 2318HE · 240V or 208V · 23.375″ W × 18″ H · 4.7 Cubic Feet · Cone 10 / 2350°F The Olympic 2318HE is a stackable top-loading electric kiln that fires to Cone 10 (2350°F) with 4.7 cubic feet of usable firing chamber. Built with 3-inch brick insulation and a stainless steel jacket, this 240V kiln delivers professional-grade results in a compact 23.375-inch diameter footprint. The included KilnStar controller provides precise temperature management for advanced ceramic work, and the stackable design allows for future expansion by adding sections. Max TemperatureCone 10 / 2350°F Chamber Size4.7 cu ft / 23.375″ × 18″ Electrical240V or 208V single-phase DesignStackable sections What’s included KilnStar Digital Controller Pre-programmed controller with Cone Fire and Ramp-Hold modes for precise temperature control to Cone 10 3-Inch Brick Insulation High-efficiency firebrick provides excellent heat retention and fuel economy for high-temperature firing Stainless Steel Jacket Durable outer shell protects the kiln structure and provides professional appearance Metal Stand with Pilot Light Heavy-duty stand raises kiln to comfortable working height and includes pilot light indicator Balanced Element Design Elements distributed evenly throughout firing chamber for uniform heat distribution Stackable Section Construction Individual ring sections allow for future expansion or easy replacement of damaged sections Technical specifications Model Number2318HE Interior Dimensions23.375″ diameter × 18″ height Firing Chamber Volume4.7 cubic feet Brick Thickness3 inches Maximum TemperatureCone 10 / 2350°F / 1288°C Voltage Options240V or 208V single-phase Amperage (240V)48 amps Wattage (240V)11,520 watts Recommended Breaker60-amp dedicated circuit Plug ConfigurationHardwired (no plug included) Wire Size Required6-gauge copper minimum Shipping WeightApproximately 450 lbs Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Solid State Relay (SSR) Upgrade Replaces mechanical relays with silent solid-state switching for longer component life and quieter operation Furniture Kit Kiln shelves and posts sized specifically for this 23.375″ chamber diameter Orton Kiln Vent System Downdraft ventilation system removes fumes and extends element life by venting gases Lid Lift Assist Spring-assisted mechanism makes opening and closing the kiln lid effortless Rolling Metal Stand Heavy-duty wheeled stand allows kiln to be repositioned in your studio Power Interrupt Module Automatically shuts down kiln if power is interrupted during firing, preventing damage Multi-Zone Control Upgrade Independent control of top and bottom elements for improved temperature uniformity Emergency Parts Kit Spare relays, thermocouple, and other critical components for quick repairs Type S Replacement Thermocouple High-temperature thermocouple designed for accurate readings up to Cone 10 Controller upgrade Genesis Touchscreen — Bartlett InstrumentsRecommended The Genesis touchscreen controller replaces the standard KilnStar with a full-color display and advanced programming capabilities for professional ceramic artists firing complex schedules.
  • Large color touchscreen with intuitive interface
  • Store up to 200 custom firing programs
  • Advanced diagnostic readouts for troubleshooting
  • Real-time temperature graphing during firing
  • Delay start and automatic preheat functions
  • Compatible with multi-zone control systems
 Common questions What electrical service does the 2318HE require? This kiln requires a dedicated 60-amp, 240V single-phase circuit with 6-gauge copper wire, hardwired to a disconnect box. A licensed electrician should install the electrical service. The kiln can also operate on 208V with adjusted performance. Do not attempt to plug this kiln into a standard outlet. Does this kiln include kiln shelves and posts? No, furniture is sold separately. You'll need shelves sized for the 23.375-inch chamber diameter and posts to stack them. We recommend ordering a furniture kit matched to this kiln size at the time of purchase to ensure proper fitment. Can I add sections to make this kiln taller? Yes, the stackable design allows you to add ring sections to increase firing chamber height. However, adding sections increases the electrical load and may require rewiring and a larger breaker. Consult with Olympic Kilns before modifying the kiln configuration. How do I register the warranty? Complete the warranty registration form on the Olympic Kilns website within 30 days of delivery. You'll need your kiln serial number and proof of purchase from an authorized dealer. Warranty is void if purchased from unauthorized sellers or if registration is not completed within 30 days. What is the difference between the standard KilnStar and the Genesis touchscreen? The KilnStar controller provides reliable Cone Fire and Ramp-Hold programming suitable for most ceramic work. The Genesis touchscreen upgrade offers a color display, storage for 200 programs, real-time graphing, and advanced diagnostics preferred by production potters and educational facilities running complex firing schedules. Not sure if the 2318HE is the right kiln for your space? Our team can help you select the right kiln size, confirm electrical requirements, and coordinate delivery logistics in the Atlanta area. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563

Description
Olympic Kilns · Electric Kiln · Stackable Top-Loading Olympic 2318HE Electric Kiln Model 2318HE · 240V or 208V · 23.375″ W × 18″ H · 4.7 Cubic Feet · Cone 10 / 2350°F The Olympic 2318HE is a stackable top-loading electric kiln that fires to Cone 10 (2350°F) with 4.7 cubic feet of usable firing chamber. Built with 3-inch brick insulation and a stainless steel jacket, this 240V kiln delivers professional-grade results in a compact 23.375-inch diameter footprint. The included KilnStar controller provides precise temperature management for advanced ceramic work, and the stackable design allows for future expansion by adding sections. Max TemperatureCone 10 / 2350°F Chamber Size4.7 cu ft / 23.375″ × 18″ Electrical240V or 208V single-phase DesignStackable sections What’s included KilnStar Digital Controller Pre-programmed controller with Cone Fire and Ramp-Hold modes for precise temperature control to Cone 10 3-Inch Brick Insulation High-efficiency firebrick provides excellent heat retention and fuel economy for high-temperature firing Stainless Steel Jacket Durable outer shell protects the kiln structure and provides professional appearance Metal Stand with Pilot Light Heavy-duty stand raises kiln to comfortable working height and includes pilot light indicator Balanced Element Design Elements distributed evenly throughout firing chamber for uniform heat distribution Stackable Section Construction Individual ring sections allow for future expansion or easy replacement of damaged sections Technical specifications Model Number2318HE Interior Dimensions23.375″ diameter × 18″ height Firing Chamber Volume4.7 cubic feet Brick Thickness3 inches Maximum TemperatureCone 10 / 2350°F / 1288°C Voltage Options240V or 208V single-phase Amperage (240V)48 amps Wattage (240V)11,520 watts Recommended Breaker60-amp dedicated circuit Plug ConfigurationHardwired (no plug included) Wire Size Required6-gauge copper minimum Shipping WeightApproximately 450 lbs Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Solid State Relay (SSR) Upgrade Replaces mechanical relays with silent solid-state switching for longer component life and quieter operation Furniture Kit Kiln shelves and posts sized specifically for this 23.375″ chamber diameter Orton Kiln Vent System Downdraft ventilation system removes fumes and extends element life by venting gases Lid Lift Assist Spring-assisted mechanism makes opening and closing the kiln lid effortless Rolling Metal Stand Heavy-duty wheeled stand allows kiln to be repositioned in your studio Power Interrupt Module Automatically shuts down kiln if power is interrupted during firing, preventing damage Multi-Zone Control Upgrade Independent control of top and bottom elements for improved temperature uniformity Emergency Parts Kit Spare relays, thermocouple, and other critical components for quick repairs Type S Replacement Thermocouple High-temperature thermocouple designed for accurate readings up to Cone 10 Controller upgrade Genesis Touchscreen — Bartlett InstrumentsRecommended The Genesis touchscreen controller replaces the standard KilnStar with a full-color display and advanced programming capabilities for professional ceramic artists firing complex schedules.
  • Large color touchscreen with intuitive interface
  • Store up to 200 custom firing programs
  • Advanced diagnostic readouts for troubleshooting
  • Real-time temperature graphing during firing
  • Delay start and automatic preheat functions
  • Compatible with multi-zone control systems
 Common questions What electrical service does the 2318HE require? This kiln requires a dedicated 60-amp, 240V single-phase circuit with 6-gauge copper wire, hardwired to a disconnect box. A licensed electrician should install the electrical service. The kiln can also operate on 208V with adjusted performance. Do not attempt to plug this kiln into a standard outlet. Does this kiln include kiln shelves and posts? No, furniture is sold separately. You'll need shelves sized for the 23.375-inch chamber diameter and posts to stack them. We recommend ordering a furniture kit matched to this kiln size at the time of purchase to ensure proper fitment. Can I add sections to make this kiln taller? Yes, the stackable design allows you to add ring sections to increase firing chamber height. However, adding sections increases the electrical load and may require rewiring and a larger breaker. Consult with Olympic Kilns before modifying the kiln configuration. How do I register the warranty? Complete the warranty registration form on the Olympic Kilns website within 30 days of delivery. You'll need your kiln serial number and proof of purchase from an authorized dealer. Warranty is void if purchased from unauthorized sellers or if registration is not completed within 30 days. What is the difference between the standard KilnStar and the Genesis touchscreen? The KilnStar controller provides reliable Cone Fire and Ramp-Hold programming suitable for most ceramic work. The Genesis touchscreen upgrade offers a color display, storage for 200 programs, real-time graphing, and advanced diagnostics preferred by production potters and educational facilities running complex firing schedules. Not sure if the 2318HE is the right kiln for your space? Our team can help you select the right kiln size, confirm electrical requirements, and coordinate delivery logistics in the Atlanta area. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563