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Olympic Kiln MAS2327HE Electric Kiln

Olympic Kiln MAS2327HE Electric Kiln

by Olympic Kilns
Save $333.00
$4,485.00
$4,152.00
🚚
Free Freight Delivery Included
✓ No sales tax outside GA ✓ Liftgate included free ✓ Authorized dealer
🔨
Made to Order: Kilns are built after ordering to your exact specifications. Current estimate is 8–12 weeks.
⚡
Need it sooner? Quick-Ship models ship in 2–3 weeks
View Quick-Ship
Questions? Call or text us at (470) 264-3563

Notify me when back in stock

★
Best for
Serious hobbyists, home studio potters, and small production studios who need a reliable, high-fire American-made kiln with full manufacturer support and room to grow.
🔨 Lead time
8–12 weeks
Made to order — built to your exact voltage and controller selections after ordering.
✓ Warranty
Manufacturer warranty
Full manufacturer coverage included. We are here if anything goes wrong.
✓ Why buy from Peach State Pottery?
★ Authorized Olympic Kilns Dealer
★ No sales tax outside Georgia
★ Free shipping included
★ Real support before & after order
★ Military discount for veterans
★ We are here if anything goes wrong
Call or text us:✆ (470) 264-3563
⏱
Production batches fill quickly
Olympic kilns are made to order. Placing your order now secures your spot in the current production batch and locks in today's pricing. Lead times can extend during busy periods.
Have questions before you order?
Call or text us at (470) 264-3563 — we will help confirm the right setup for your studio.
✆ Call or text us ✉ Save 3% with wire transfer
Olympic Kilns · Electric Kiln · Medallion Artist Series Olympic Kiln MAS2327HE MAS2327HE · 240V or 208V · 23.375″ W × 27″ D · 6.9 cu. ft. · Cone 10 (2350°F) The MAS2327HE is a stackable top-loading electric kiln engineered for professional studios and schools that fire daily. With 6.9 cubic feet of chamber capacity and true cone 10 performance, this 240-volt kiln accommodates large production runs and sculptural work up to 27 inches tall. The three-section stackable design with stainless steel jacket and 3-inch brick provides superior heat retention and flexible chamber configurations.
Maximum temperatureCone 10 (2350°F)
Chamber capacity6.9 cubic feet
Power requirement240V single-phase
Stackable sections3-piece design
What’s included
KilnStar controller 6-button digital controller with cone fire and Vary-Fire modes, single thermocouple input, pilot light display
3-inch firebrick insulation Premium 2600°F soft brick with exceptional heat retention and energy efficiency for cone 10 firing
Stainless steel jacket Durable stainless exterior with permanent finish resists corrosion and maintains appearance over years of daily use
Balanced element design High-performance heating elements configured for even temperature distribution throughout the chamber
Metal stand Heavy-duty steel stand elevates kiln to working height and provides stable support for the stackable sections
Stackable construction Three interlocking sections allow chamber height adjustment and simplified element maintenance
Technical specifications
ModelMAS2327HE
Chamber diameter23.375 inches
Chamber depth27 inches
Chamber capacity6.9 cubic feet
Brick thickness3 inches (2600°F soft brick)
Maximum temperature2350°F (Cone 10)
Voltage options240V or 208V single-phase
Amperage at 240V48 amps
Wattage at 240V11,520 watts
Breaker required60 amp
Plug configurationHardwired (no plug included)
Wire size required6 AWG copper
Stackable sections3 sections
Jacket materialStainless steel
Shipping weightApproximately 550 lbs
Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers.
Optional accessories
Solid State Relay (SSR) upgrade Extends element life, reduces electrical noise, and provides smoother power delivery than mechanical contactors
Furniture kit Shelves, posts, and stilts sized specifically for this kiln chamber — essential for immediate use
Orton vent system Downdraft ventilation removes fumes and moisture during firing, improves kiln room air quality
Lid lift system Spring-assisted mechanism makes opening the kiln lid effortless and safe, especially when hot
Rolling stand Heavy-duty casters allow kiln repositioning without disassembly — useful for flexible studio layouts
Power interrupt module Automatically resumes firing program after brief power outages, protecting valuable work
Dual media lid Reversible lid with standard firing side and fusing side for glass work in the same kiln
Multi-zone control upgrade Independent control of top, middle, and bottom element zones for precise temperature profiling
Emergency parts kit Replacement thermocouple, relay, fuses, and critical components for minimal downtime
Type S thermocouple upgrade More accurate high-temperature sensing for precision cone 10 work and extended service life
Controller upgrade
Genesis Touchscreen — Bartlett InstrumentsRecommended
Replace the standard KilnStar controller with the Genesis touchscreen for advanced programmability, real-time firing graphs, expanded memory, and intuitive operation. The 4.3-inch color display shows firing curves as they develop and stores up to 50 custom programs with 32 segments each.
  • Color touchscreen with firing visualization and real-time graphing
  • Store up to 50 custom firing programs with 32 segments each
  • Pre-loaded cone fire programs for ceramics and glass applications
  • Delay start, preheat, and controlled cooling functions
  • USB port for firmware updates and program backup
  • Compatible with multi-zone configurations and advanced kiln systems
Common questions
What electrical work is required to install this kiln? The MAS2327HE requires a dedicated 60-amp, 240-volt single-phase circuit with 6 AWG copper wire. This kiln must be hardwired by a licensed electrician — it does not include a plug. Verify that your electrical panel has capacity for the 48-amp load before ordering. 208-volt operation is possible but reduces power output.
Does this kiln come with shelves and posts? No. Kiln furniture is sold separately because ceramic and glass work require different shelf configurations. We recommend ordering a furniture kit sized for the 23.375-inch chamber diameter when you purchase the kiln so you can begin firing immediately upon installation.
What are the advantages of the stackable design? The three-section stackable construction allows you to reduce chamber height for shallow firings (saving energy), provides easy access to heating elements for inspection and replacement without disassembling brick, and makes it possible to move the kiln through standard doorways by separating sections. The stainless jacket on each section maintains structural integrity.
How do I activate the Olympic warranty? Register your kiln at the Olympic Kilns website within 30 days of delivery. The one-year limited warranty covers defects in materials and workmanship but requires purchase through an authorized dealer like Peach State Pottery. Keep your invoice and installation records.
Should I add the SSR upgrade when ordering? Yes, if your budget allows. The solid state relay upgrade replaces mechanical contactors with electronic switching, which extends element life by 20–30%, eliminates the clicking noise during firing, and reduces voltage spikes. It's easier to install during initial setup than as a retrofit.
Not sure if the MAS2327HE is the right kiln for your space? Our team can help you evaluate electrical capacity, compare models, and coordinate delivery in the Atlanta area.
Talk to an expert →
Description
Olympic Kilns · Electric Kiln · Medallion Artist Series Olympic Kiln MAS2327HE MAS2327HE · 240V or 208V · 23.375″ W × 27″ D · 6.9 cu. ft. · Cone 10 (2350°F) The MAS2327HE is a stackable top-loading electric kiln engineered for professional studios and schools that fire daily. With 6.9 cubic feet of chamber capacity and true cone 10 performance, this 240-volt kiln accommodates large production runs and sculptural work up to 27 inches tall. The three-section stackable design with stainless steel jacket and 3-inch brick provides superior heat retention and flexible chamber configurations. Maximum temperatureCone 10 (2350°F) Chamber capacity6.9 cubic feet Power requirement240V single-phase Stackable sections3-piece design What’s included KilnStar controller 6-button digital controller with cone fire and Vary-Fire modes, single thermocouple input, pilot light display 3-inch firebrick insulation Premium 2600°F soft brick with exceptional heat retention and energy efficiency for cone 10 firing Stainless steel jacket Durable stainless exterior with permanent finish resists corrosion and maintains appearance over years of daily use Balanced element design High-performance heating elements configured for even temperature distribution throughout the chamber Metal stand Heavy-duty steel stand elevates kiln to working height and provides stable support for the stackable sections Stackable construction Three interlocking sections allow chamber height adjustment and simplified element maintenance Technical specifications ModelMAS2327HE Chamber diameter23.375 inches Chamber depth27 inches Chamber capacity6.9 cubic feet Brick thickness3 inches (2600°F soft brick) Maximum temperature2350°F (Cone 10) Voltage options240V or 208V single-phase Amperage at 240V48 amps Wattage at 240V11,520 watts Breaker required60 amp Plug configurationHardwired (no plug included) Wire size required6 AWG copper Stackable sections3 sections Jacket materialStainless steel Shipping weightApproximately 550 lbs Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Solid State Relay (SSR) upgrade Extends element life, reduces electrical noise, and provides smoother power delivery than mechanical contactors Furniture kit Shelves, posts, and stilts sized specifically for this kiln chamber — essential for immediate use Orton vent system Downdraft ventilation removes fumes and moisture during firing, improves kiln room air quality Lid lift system Spring-assisted mechanism makes opening the kiln lid effortless and safe, especially when hot Rolling stand Heavy-duty casters allow kiln repositioning without disassembly — useful for flexible studio layouts Power interrupt module Automatically resumes firing program after brief power outages, protecting valuable work Dual media lid Reversible lid with standard firing side and fusing side for glass work in the same kiln Multi-zone control upgrade Independent control of top, middle, and bottom element zones for precise temperature profiling Emergency parts kit Replacement thermocouple, relay, fuses, and critical components for minimal downtime Type S thermocouple upgrade More accurate high-temperature sensing for precision cone 10 work and extended service life Controller upgrade Genesis Touchscreen — Bartlett InstrumentsRecommended Replace the standard KilnStar controller with the Genesis touchscreen for advanced programmability, real-time firing graphs, expanded memory, and intuitive operation. The 4.3-inch color display shows firing curves as they develop and stores up to 50 custom programs with 32 segments each.
  • Color touchscreen with firing visualization and real-time graphing
  • Store up to 50 custom firing programs with 32 segments each
  • Pre-loaded cone fire programs for ceramics and glass applications
  • Delay start, preheat, and controlled cooling functions
  • USB port for firmware updates and program backup
  • Compatible with multi-zone configurations and advanced kiln systems
 Common questions What electrical work is required to install this kiln? The MAS2327HE requires a dedicated 60-amp, 240-volt single-phase circuit with 6 AWG copper wire. This kiln must be hardwired by a licensed electrician — it does not include a plug. Verify that your electrical panel has capacity for the 48-amp load before ordering. 208-volt operation is possible but reduces power output. Does this kiln come with shelves and posts? No. Kiln furniture is sold separately because ceramic and glass work require different shelf configurations. We recommend ordering a furniture kit sized for the 23.375-inch chamber diameter when you purchase the kiln so you can begin firing immediately upon installation. What are the advantages of the stackable design? The three-section stackable construction allows you to reduce chamber height for shallow firings (saving energy), provides easy access to heating elements for inspection and replacement without disassembling brick, and makes it possible to move the kiln through standard doorways by separating sections. The stainless jacket on each section maintains structural integrity. How do I activate the Olympic warranty? Register your kiln at the Olympic Kilns website within 30 days of delivery. The one-year limited warranty covers defects in materials and workmanship but requires purchase through an authorized dealer like Peach State Pottery. Keep your invoice and installation records. Should I add the SSR upgrade when ordering? Yes, if your budget allows. The solid state relay upgrade replaces mechanical contactors with electronic switching, which extends element life by 20–30%, eliminates the clicking noise during firing, and reduces voltage spikes. It's easier to install during initial setup than as a retrofit. Not sure if the MAS2327HE is the right kiln for your space? Our team can help you evaluate electrical capacity, compare models, and coordinate delivery in the Atlanta area. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563

Description
Olympic Kilns · Electric Kiln · Medallion Artist Series Olympic Kiln MAS2327HE MAS2327HE · 240V or 208V · 23.375″ W × 27″ D · 6.9 cu. ft. · Cone 10 (2350°F) The MAS2327HE is a stackable top-loading electric kiln engineered for professional studios and schools that fire daily. With 6.9 cubic feet of chamber capacity and true cone 10 performance, this 240-volt kiln accommodates large production runs and sculptural work up to 27 inches tall. The three-section stackable design with stainless steel jacket and 3-inch brick provides superior heat retention and flexible chamber configurations. Maximum temperatureCone 10 (2350°F) Chamber capacity6.9 cubic feet Power requirement240V single-phase Stackable sections3-piece design What’s included KilnStar controller 6-button digital controller with cone fire and Vary-Fire modes, single thermocouple input, pilot light display 3-inch firebrick insulation Premium 2600°F soft brick with exceptional heat retention and energy efficiency for cone 10 firing Stainless steel jacket Durable stainless exterior with permanent finish resists corrosion and maintains appearance over years of daily use Balanced element design High-performance heating elements configured for even temperature distribution throughout the chamber Metal stand Heavy-duty steel stand elevates kiln to working height and provides stable support for the stackable sections Stackable construction Three interlocking sections allow chamber height adjustment and simplified element maintenance Technical specifications ModelMAS2327HE Chamber diameter23.375 inches Chamber depth27 inches Chamber capacity6.9 cubic feet Brick thickness3 inches (2600°F soft brick) Maximum temperature2350°F (Cone 10) Voltage options240V or 208V single-phase Amperage at 240V48 amps Wattage at 240V11,520 watts Breaker required60 amp Plug configurationHardwired (no plug included) Wire size required6 AWG copper Stackable sections3 sections Jacket materialStainless steel Shipping weightApproximately 550 lbs Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Solid State Relay (SSR) upgrade Extends element life, reduces electrical noise, and provides smoother power delivery than mechanical contactors Furniture kit Shelves, posts, and stilts sized specifically for this kiln chamber — essential for immediate use Orton vent system Downdraft ventilation removes fumes and moisture during firing, improves kiln room air quality Lid lift system Spring-assisted mechanism makes opening the kiln lid effortless and safe, especially when hot Rolling stand Heavy-duty casters allow kiln repositioning without disassembly — useful for flexible studio layouts Power interrupt module Automatically resumes firing program after brief power outages, protecting valuable work Dual media lid Reversible lid with standard firing side and fusing side for glass work in the same kiln Multi-zone control upgrade Independent control of top, middle, and bottom element zones for precise temperature profiling Emergency parts kit Replacement thermocouple, relay, fuses, and critical components for minimal downtime Type S thermocouple upgrade More accurate high-temperature sensing for precision cone 10 work and extended service life Controller upgrade Genesis Touchscreen — Bartlett InstrumentsRecommended Replace the standard KilnStar controller with the Genesis touchscreen for advanced programmability, real-time firing graphs, expanded memory, and intuitive operation. The 4.3-inch color display shows firing curves as they develop and stores up to 50 custom programs with 32 segments each.
  • Color touchscreen with firing visualization and real-time graphing
  • Store up to 50 custom firing programs with 32 segments each
  • Pre-loaded cone fire programs for ceramics and glass applications
  • Delay start, preheat, and controlled cooling functions
  • USB port for firmware updates and program backup
  • Compatible with multi-zone configurations and advanced kiln systems
 Common questions What electrical work is required to install this kiln? The MAS2327HE requires a dedicated 60-amp, 240-volt single-phase circuit with 6 AWG copper wire. This kiln must be hardwired by a licensed electrician — it does not include a plug. Verify that your electrical panel has capacity for the 48-amp load before ordering. 208-volt operation is possible but reduces power output. Does this kiln come with shelves and posts? No. Kiln furniture is sold separately because ceramic and glass work require different shelf configurations. We recommend ordering a furniture kit sized for the 23.375-inch chamber diameter when you purchase the kiln so you can begin firing immediately upon installation. What are the advantages of the stackable design? The three-section stackable construction allows you to reduce chamber height for shallow firings (saving energy), provides easy access to heating elements for inspection and replacement without disassembling brick, and makes it possible to move the kiln through standard doorways by separating sections. The stainless jacket on each section maintains structural integrity. How do I activate the Olympic warranty? Register your kiln at the Olympic Kilns website within 30 days of delivery. The one-year limited warranty covers defects in materials and workmanship but requires purchase through an authorized dealer like Peach State Pottery. Keep your invoice and installation records. Should I add the SSR upgrade when ordering? Yes, if your budget allows. The solid state relay upgrade replaces mechanical contactors with electronic switching, which extends element life by 20–30%, eliminates the clicking noise during firing, and reduces voltage spikes. It's easier to install during initial setup than as a retrofit. Not sure if the MAS2327HE is the right kiln for your space? Our team can help you evaluate electrical capacity, compare models, and coordinate delivery in the Atlanta area. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563