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Hot Shot HS-360 heat treat oven front view with digital controller and power switch

Hot Shot Heat Treating Oven HS-360

by HotShot Oven & Kiln
Save $200.00
$2,380.00
$2,180.00
Authorized HotShot Dealer
🚚 Free Shipping Included
Ships directly to your door with no shipping charge at checkout. Liftgate delivery is included free. Only very remote locations, islands, or limited-access addresses may require a fee — we always confirm before processing.
No sales tax outside Georgia  ·  No hidden charges after ordering
★
Best for
Glass artists, jewelers, knife makers, and specialty craftspeople who need a compact, reliable specialty oven or kiln that heats up fast and fires accurately.
🔨 Lead time
5–7 business days
In stock and ready to ship. Most orders are processed within 1–2 business days and delivered within 5–7 business days.
✓ Warranty
Manufacturer warranty
Full manufacturer coverage included. We are here if anything goes wrong after delivery.
✓ Why buy from Peach State Pottery?
★ Authorized HotShot Dealer
★ No sales tax outside Georgia
★ Free shipping included
★ Real support before & after order
★ Military discount for veterans
★ We are here if anything goes wrong
Call or text us:✆ (470) 264-3563
⏱
In stock and ready to ship
Order today and your oven could be at your door within the week. HotShot stock levels change without notice.
Have questions before you order?
Call or text us at (470) 264-3563 — we will help confirm the right setup for your studio.
✆ Call or text us ✉ Save 3% with wire transfer

Notify me when back in stock

  1. 1 We submit your kiln order for production with the manufacturer.
  2. 2 We confirm the current estimated lead time and keep you updated.
  3. 3 Your kiln is built to your specifications and prepared for freight shipment.
  4. 4 We send tracking and delivery instructions once your kiln ships.
```html
Hot Shot Ovens · Heat Treating Oven · Front-Loading Hot Shot HS-360 Heat Treating Oven Model HS-360 · 120V or 240V · 6″ × 6″ × 10″ · 0.21 cu ft · 2000°F The HS-360 brings professional heat treating capability to your workshop with a compact 6″ × 6″ × 10″ chamber sized for knife blades, small tools, and precision metal work. Built with solid state relay control and front-loading clamshell design, this oven eliminates reliance on third-party heat treating services and puts precise temperature control directly in your hands. Optional atmosphere inlet allows for controlled environment heat treating when needed.
Max temperature2000°F
Chamber size6″ × 6″ × 10″
Voltage options120V or 240V
Control typeSolid state relay
What’s included
Solid state relay controller Precision temperature control with reliable solid state switching for consistent heat treating results
Front-loading clamshell design Easy access to chamber for loading and unloading blades and parts without reaching over heated elements
High-temperature refractory brick Durable insulating firebrick construction rated for continuous operation at maximum temperature
Balanced heating elements Strategically positioned elements for even heat distribution throughout the chamber
Technical specifications
ModelHS-360
Interior dimensions6″W × 6″D × 10″H
Chamber capacity0.21 cubic feet
Maximum temperature2000°F
Voltage options120V or 240V
Loading styleFront-loading clamshell
Controller typeSolid state relay
ConstructionHigh-temperature refractory brick
ApplicationsKnife steel heat treating, tool hardening, small parts tempering
Warranty: One-year limited warranty from Hot Shot Ovens. Must be registered within 30 days of delivery. Valid only through authorized dealers.
Optional accessories
Atmosphere inlet port Enables controlled atmosphere heat treating with inert gas for preventing oxidation and decarburization during critical hardening cycles
Additional shelves Maximize chamber capacity by stacking multiple smaller parts or blades for batch heat treating
Type K thermocouple replacement Backup thermocouple for ensuring continuous operation and maintaining temperature accuracy
Emergency parts kit Critical spare components including fuses, thermocouple, and relay components for minimal downtime
Common questions
What steel types can I heat treat in the HS-360?
The HS-360 reaches 2000°F, making it suitable for most common knife steels including 1095, 1084, 5160, O1, and A2. It handles carbon steels and most oil-hardening tool steels effectively. Some high-alloy stainless steels like CPM-154 and 440C that require temperatures around 1900-1950°F will work, but super-alloys requiring 2100°F+ like CPM-S35VN or M4 exceed this oven's maximum rating. The 6″ × 6″ × 10″ chamber accommodates blades up to approximately 9″ in length.
Does this oven support controlled atmosphere heat treating?
The standard HS-360 operates in ambient atmosphere. An optional atmosphere inlet port can be added to introduce inert gases like argon or nitrogen, which helps prevent oxidation and decarburization during the hardening cycle. This is particularly valuable when heat treating high-carbon steels where surface condition is critical. Controlled atmosphere setups require additional gas handling equipment and proper ventilation, which are not included.
Should I choose 120V or 240V for my workshop?
The 120V model plugs into standard household outlets and requires no electrician, making it the most convenient option for hobbyist knife makers and small workshops. However, 240V models typically heat faster and maintain temperature more efficiently during extended cycles. If you're running multiple heat treating cycles daily or working in a dedicated shop with 240V already available, the 240V version offers better performance. Consult with a licensed electrician to determine your building's electrical capacity before ordering.
What's the difference between hardening and tempering temperatures?
Hardening occurs at the steel's critical temperature (typically 1450-1950°F depending on alloy) where the steel is heated until it becomes non-magnetic, then rapidly quenched in oil or water. Tempering happens at much lower temperatures (300-600°F) after hardening to reduce brittleness while maintaining hardness. The HS-360's 2000°F maximum handles both processes. Most knife makers perform multiple tempering cycles at 400-500°F for one to two hours each to achieve optimal toughness in the 58-62 HRC range.
Is the warranty valid if I buy from Peach State Pottery?
Yes. Peach State Pottery is an authorized Hot Shot Ovens dealer, which means your oven includes full manufacturer warranty coverage. The one-year limited warranty must be registered within 30 days of delivery. Purchasing from unauthorized resellers or used equipment sources voids warranty coverage and may leave you without manufacturer support for parts or technical service.
Not sure if the HS-360 is the right heat treating oven for your workshop? Our team can help you compare chamber sizes, voltage requirements, and temperature ratings to match your steel types and blade dimensions.
Talk to an expert →
```
Description
```html Hot Shot Ovens · Heat Treating Oven · Front-Loading Hot Shot HS-360 Heat Treating Oven Model HS-360 · 120V or 240V · 6″ × 6″ × 10″ · 0.21 cu ft · 2000°F The HS-360 brings professional heat treating capability to your workshop with a compact 6″ × 6″ × 10″ chamber sized for knife blades, small tools, and precision metal work. Built with solid state relay control and front-loading clamshell design, this oven eliminates reliance on third-party heat treating services and puts precise temperature control directly in your hands. Optional atmosphere inlet allows for controlled environment heat treating when needed. Max temperature2000°F Chamber size6″ × 6″ × 10″ Voltage options120V or 240V Control typeSolid state relay What’s included Solid state relay controller Precision temperature control with reliable solid state switching for consistent heat treating results Front-loading clamshell design Easy access to chamber for loading and unloading blades and parts without reaching over heated elements High-temperature refractory brick Durable insulating firebrick construction rated for continuous operation at maximum temperature Balanced heating elements Strategically positioned elements for even heat distribution throughout the chamber Technical specifications ModelHS-360 Interior dimensions6″W × 6″D × 10″H Chamber capacity0.21 cubic feet Maximum temperature2000°F Voltage options120V or 240V Loading styleFront-loading clamshell Controller typeSolid state relay ConstructionHigh-temperature refractory brick ApplicationsKnife steel heat treating, tool hardening, small parts tempering Warranty: One-year limited warranty from Hot Shot Ovens. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Atmosphere inlet port Enables controlled atmosphere heat treating with inert gas for preventing oxidation and decarburization during critical hardening cycles Additional shelves Maximize chamber capacity by stacking multiple smaller parts or blades for batch heat treating Type K thermocouple replacement Backup thermocouple for ensuring continuous operation and maintaining temperature accuracy Emergency parts kit Critical spare components including fuses, thermocouple, and relay components for minimal downtime Common questions What steel types can I heat treat in the HS-360? The HS-360 reaches 2000°F, making it suitable for most common knife steels including 1095, 1084, 5160, O1, and A2. It handles carbon steels and most oil-hardening tool steels effectively. Some high-alloy stainless steels like CPM-154 and 440C that require temperatures around 1900-1950°F will work, but super-alloys requiring 2100°F+ like CPM-S35VN or M4 exceed this oven's maximum rating. The 6″ × 6″ × 10″ chamber accommodates blades up to approximately 9″ in length. Does this oven support controlled atmosphere heat treating? The standard HS-360 operates in ambient atmosphere. An optional atmosphere inlet port can be added to introduce inert gases like argon or nitrogen, which helps prevent oxidation and decarburization during the hardening cycle. This is particularly valuable when heat treating high-carbon steels where surface condition is critical. Controlled atmosphere setups require additional gas handling equipment and proper ventilation, which are not included. Should I choose 120V or 240V for my workshop? The 120V model plugs into standard household outlets and requires no electrician, making it the most convenient option for hobbyist knife makers and small workshops. However, 240V models typically heat faster and maintain temperature more efficiently during extended cycles. If you're running multiple heat treating cycles daily or working in a dedicated shop with 240V already available, the 240V version offers better performance. Consult with a licensed electrician to determine your building's electrical capacity before ordering. What's the difference between hardening and tempering temperatures? Hardening occurs at the steel's critical temperature (typically 1450-1950°F depending on alloy) where the steel is heated until it becomes non-magnetic, then rapidly quenched in oil or water. Tempering happens at much lower temperatures (300-600°F) after hardening to reduce brittleness while maintaining hardness. The HS-360's 2000°F maximum handles both processes. Most knife makers perform multiple tempering cycles at 400-500°F for one to two hours each to achieve optimal toughness in the 58-62 HRC range. Is the warranty valid if I buy from Peach State Pottery? Yes. Peach State Pottery is an authorized Hot Shot Ovens dealer, which means your oven includes full manufacturer warranty coverage. The one-year limited warranty must be registered within 30 days of delivery. Purchasing from unauthorized resellers or used equipment sources voids warranty coverage and may leave you without manufacturer support for parts or technical service. Not sure if the HS-360 is the right heat treating oven for your workshop? Our team can help you compare chamber sizes, voltage requirements, and temperature ratings to match your steel types and blade dimensions. Talk to an expert → ```
Shipping/Returns

HotShot Oven & Kiln Shipping & Returns

At Peach State Pottery, we want your HotShot Oven & Kiln delivery experience to be as smooth and stress-free as possible. HotShot ovens and kilns are carefully packaged and shipped by common carrier to help ensure safe delivery.

Because ovens and kilns can be heavy, fragile, or freight-shipped, it is important to understand the delivery process before your order arrives.

Shipping & Delivery

Processing Time

HotShot Oven & Kiln products purchased through Peach State Pottery typically ship within 5–7 business days of order placement.

Delivery times may vary based on carrier schedules, product availability, and your location. For large or time-sensitive orders, we recommend contacting us before placing your order to confirm availability and estimated delivery timing.

Flat-Rate Shipping

Most HotShot ovens and kilns ship for a flat rate of $80. Final shipping costs are calculated at checkout based on your location and the specific product ordered.

Standard Delivery

Standard HotShot shipments are delivered curbside. The carrier will contact you to schedule delivery when an appointment is required.

Standard delivery does not include:

  • Uncrating
  • Carrying the oven or kiln inside
  • Placement in your studio, garage, home, or workspace
  • Setup or installation

Tracking Information

Once your order ships, tracking information will be sent to the email address used at checkout.

Shipping Restrictions

HotShot ovens and kilns ship to the continental United States.

For Alaska, Hawaii, international orders, or freight quotes to commercial addresses, please contact Peach State Pottery for a custom shipping quote before placing your order.

Access & Delivery Challenges

Please contact us before ordering if your delivery location has possible access issues, such as:

  • Gravel or dirt roads
  • Steep driveways
  • Narrow streets
  • Low-hanging trees or low clearances
  • Limited truck access
  • Rural or hard-to-reach delivery locations

Depending on your location and the carrier used, additional arrangements may be needed to complete delivery.

Unloading Your Order

Once your HotShot oven or kiln arrives, the customer is responsible for moving the unit from the delivery point to its final location unless a separate moving or installation service has been arranged.

Hire a Local Moving or Package-Handling Service

For heavier units or tight spaces, many customers hire a local moving or package-handling service to help receive the shipment and move the oven or kiln into place.

Unload the Order Yourself

If you plan to handle unloading yourself, make sure you have the proper equipment and enough help available. Depending on the unit size and weight, this may require a dolly, pallet jack, liftgate delivery, forklift, loading dock, or similar equipment.

Inspecting Your Shipment

Please inspect your shipment carefully before signing for delivery. Inspection at delivery is important because shipping damage must be documented as quickly and clearly as possible.

If There Is Minor Visible Damage

  • Note the damage on the delivery paperwork before signing.
  • Take clear photos of the packaging and any visible damage.
  • Accept the shipment if the damage appears minor.
  • Inspect the product immediately after unpacking.
  • Contact Peach State Pottery as soon as possible.

If There Is Severe Visible Damage

  • Refuse the shipment if the damage appears severe.
  • Take detailed photos before refusal.
  • Contact Peach State Pottery right away.

If You Discover Concealed Damage

Concealed damage is damage discovered after the product has been unpacked.

  • Notify Peach State Pottery as soon as possible.
  • Keep all packaging materials.
  • Take detailed photos and/or video.
  • Report the issue promptly so the shipping damage claim process can be reviewed.

Photo & Video Documentation

Before opening the box or crate, we strongly recommend taking clear photos or video of the packaging from all sides.

Continue documenting as you unpack, especially if you notice crushed packaging, torn cartons, holes in the box, visible impact marks, or damage to the oven, kiln, or accessories.

This documentation may be required to support a freight or shipping claim.

Returns & Exchanges

This return policy applies to HotShot Oven & Kiln products purchased through Peach State Pottery. Returns must receive prior approval and meet all conditions outlined below. Warranty returns are covered under a separate warranty policy.

Return Eligibility

To be eligible for a non-warranty return:

  • The return request must be initiated within 30 days of purchase.
  • The product must have been purchased directly from Peach State Pottery.
  • The product carton must remain sealed and unopened.
  • The product must be unused, uninstalled, unmarked, and not energized.
  • The product must be returned in its original, unmarked carton with all included materials and documentation.
  • The product must not be a special order or custom-configured unit.
  • A Return Merchandise Authorization, or RMA, must be approved before anything is shipped back.

Please do not ship any product back without first receiving return authorization.

Off-the-Shelf Stock Units

Standard stock units, including the HS-360, HS-1200, and HS-18K in unmodified condition, may be eligible for return under the conditions listed in this policy.

  • Approved stock unit returns are subject to a 25% restocking fee.
  • Returns must be initiated within 30 days of purchase.
  • The customer is responsible for prepaid freight back to the warehouse.
  • The product must pass inspection before a refund is approved.

If the product is not in as-new, resellable condition, you will be notified and offered the option to have it returned to you at your expense.

Modified Stock Units

Units upgraded or modified from their original stock configuration, including controller upgrades or custom configurations, are subject to a 25% restocking fee and must meet all other return conditions listed above.

Special Order & Custom Units

Special order or custom-made units are products specifically designed, modified, or manufactured to meet unique customer specifications.

These units are not returnable under any circumstances unless covered by an approved warranty claim.

Refurbished & Scratch & Dent Units

Refurbished units and scratch-and-dent models are discounted due to cosmetic flaws or handling damage. These units are fully tested and functional but are sold as-is and are not returnable.

Product Must Be Unopened

Any product whose carton seal has been broken, installed, energized, or marked in any way is not considered suitable for resale and will not be accepted for return.

Restocking Fee

Approved returns of eligible HotShot stock units are subject to a 25% restocking fee.

Original shipping costs are not credited or refunded. Return shipping is the customer’s responsibility unless otherwise stated under an approved warranty claim.

Return Process

To start a return, contact Peach State Pottery with your order information and reason for return. We will help coordinate the next steps.

  1. Request return authorization.
  2. Wait for RMA approval before shipping anything back.
  3. Repackage the product carefully in its original, unmarked packaging.
  4. Ship the product prepaid and insured to the designated return address.
  5. The product will be inspected after arrival.
  6. If approved, your refund or credit will be processed.

Return Shipping Damage

Peach State Pottery is not responsible for damage incurred during return shipping.

We strongly recommend taking photos of the return packaging before shipment and using a prepaid, insured shipping method. Any damage that occurs during return shipping may be deducted from your refund.

Refunds

Once your return is received and inspected, you will be notified whether your refund has been approved or rejected.

If approved, the refund will be issued back to the original payment method. Please allow time for your bank or credit card company to process the refund after it has been issued.

Late or Missing Refunds

If your refund has been approved but has not appeared yet, please check your bank or credit card statement, contact your card issuer or bank, and then contact Peach State Pottery if you still need help.

Exchanges

Exchanges are generally only available for items that are defective, damaged, or approved under the applicable manufacturer policy.

Need Help?

If you have questions before ordering, during delivery, or after your HotShot Oven & Kiln product arrives, please contact Peach State Pottery. We are happy to help you understand shipping options, lead times, return eligibility, damage claims, returns, and exchanges.

Email: sales@peachstatepottery.com
Phone: 470-264-3563

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty
Manuals

Download HotShot Oven & Kiln product manuals for setup, operation, and maintenance. Click any manual below to download the PDF to your device.

Glass Kilns User Manual

Complete guide for HotShot glass kilns including setup, firing schedules, controller operation, and maintenance

Download

Knives & Metallurgy User Manual

Heat treating guide for knife makers covering hardening, tempering, quenching, and heat treat schedules

Download

Machining User Manual

Operating instructions for stress relief, aging, and post-machining heat treatment applications

Download

Ceramic Ovens User Manual

Complete setup and operation guide including firing cycles, kiln furniture, controller settings, and safety

Download
Product Videos

Customers are saying

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Description
```html Hot Shot Ovens · Heat Treating Oven · Front-Loading Hot Shot HS-360 Heat Treating Oven Model HS-360 · 120V or 240V · 6″ × 6″ × 10″ · 0.21 cu ft · 2000°F The HS-360 brings professional heat treating capability to your workshop with a compact 6″ × 6″ × 10″ chamber sized for knife blades, small tools, and precision metal work. Built with solid state relay control and front-loading clamshell design, this oven eliminates reliance on third-party heat treating services and puts precise temperature control directly in your hands. Optional atmosphere inlet allows for controlled environment heat treating when needed. Max temperature2000°F Chamber size6″ × 6″ × 10″ Voltage options120V or 240V Control typeSolid state relay What’s included Solid state relay controller Precision temperature control with reliable solid state switching for consistent heat treating results Front-loading clamshell design Easy access to chamber for loading and unloading blades and parts without reaching over heated elements High-temperature refractory brick Durable insulating firebrick construction rated for continuous operation at maximum temperature Balanced heating elements Strategically positioned elements for even heat distribution throughout the chamber Technical specifications ModelHS-360 Interior dimensions6″W × 6″D × 10″H Chamber capacity0.21 cubic feet Maximum temperature2000°F Voltage options120V or 240V Loading styleFront-loading clamshell Controller typeSolid state relay ConstructionHigh-temperature refractory brick ApplicationsKnife steel heat treating, tool hardening, small parts tempering Warranty: One-year limited warranty from Hot Shot Ovens. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Atmosphere inlet port Enables controlled atmosphere heat treating with inert gas for preventing oxidation and decarburization during critical hardening cycles Additional shelves Maximize chamber capacity by stacking multiple smaller parts or blades for batch heat treating Type K thermocouple replacement Backup thermocouple for ensuring continuous operation and maintaining temperature accuracy Emergency parts kit Critical spare components including fuses, thermocouple, and relay components for minimal downtime Common questions What steel types can I heat treat in the HS-360? The HS-360 reaches 2000°F, making it suitable for most common knife steels including 1095, 1084, 5160, O1, and A2. It handles carbon steels and most oil-hardening tool steels effectively. Some high-alloy stainless steels like CPM-154 and 440C that require temperatures around 1900-1950°F will work, but super-alloys requiring 2100°F+ like CPM-S35VN or M4 exceed this oven's maximum rating. The 6″ × 6″ × 10″ chamber accommodates blades up to approximately 9″ in length. Does this oven support controlled atmosphere heat treating? The standard HS-360 operates in ambient atmosphere. An optional atmosphere inlet port can be added to introduce inert gases like argon or nitrogen, which helps prevent oxidation and decarburization during the hardening cycle. This is particularly valuable when heat treating high-carbon steels where surface condition is critical. Controlled atmosphere setups require additional gas handling equipment and proper ventilation, which are not included. Should I choose 120V or 240V for my workshop? The 120V model plugs into standard household outlets and requires no electrician, making it the most convenient option for hobbyist knife makers and small workshops. However, 240V models typically heat faster and maintain temperature more efficiently during extended cycles. If you're running multiple heat treating cycles daily or working in a dedicated shop with 240V already available, the 240V version offers better performance. Consult with a licensed electrician to determine your building's electrical capacity before ordering. What's the difference between hardening and tempering temperatures? Hardening occurs at the steel's critical temperature (typically 1450-1950°F depending on alloy) where the steel is heated until it becomes non-magnetic, then rapidly quenched in oil or water. Tempering happens at much lower temperatures (300-600°F) after hardening to reduce brittleness while maintaining hardness. The HS-360's 2000°F maximum handles both processes. Most knife makers perform multiple tempering cycles at 400-500°F for one to two hours each to achieve optimal toughness in the 58-62 HRC range. Is the warranty valid if I buy from Peach State Pottery? Yes. Peach State Pottery is an authorized Hot Shot Ovens dealer, which means your oven includes full manufacturer warranty coverage. The one-year limited warranty must be registered within 30 days of delivery. Purchasing from unauthorized resellers or used equipment sources voids warranty coverage and may leave you without manufacturer support for parts or technical service. Not sure if the HS-360 is the right heat treating oven for your workshop? Our team can help you compare chamber sizes, voltage requirements, and temperature ratings to match your steel types and blade dimensions. Talk to an expert → ```
Shipping/Returns

HotShot Oven & Kiln Shipping & Returns

At Peach State Pottery, we want your HotShot Oven & Kiln delivery experience to be as smooth and stress-free as possible. HotShot ovens and kilns are carefully packaged and shipped by common carrier to help ensure safe delivery.

Because ovens and kilns can be heavy, fragile, or freight-shipped, it is important to understand the delivery process before your order arrives.

Shipping & Delivery

Processing Time

HotShot Oven & Kiln products purchased through Peach State Pottery typically ship within 5–7 business days of order placement.

Delivery times may vary based on carrier schedules, product availability, and your location. For large or time-sensitive orders, we recommend contacting us before placing your order to confirm availability and estimated delivery timing.

Flat-Rate Shipping

Most HotShot ovens and kilns ship for a flat rate of $80. Final shipping costs are calculated at checkout based on your location and the specific product ordered.

Standard Delivery

Standard HotShot shipments are delivered curbside. The carrier will contact you to schedule delivery when an appointment is required.

Standard delivery does not include:

  • Uncrating
  • Carrying the oven or kiln inside
  • Placement in your studio, garage, home, or workspace
  • Setup or installation

Tracking Information

Once your order ships, tracking information will be sent to the email address used at checkout.

Shipping Restrictions

HotShot ovens and kilns ship to the continental United States.

For Alaska, Hawaii, international orders, or freight quotes to commercial addresses, please contact Peach State Pottery for a custom shipping quote before placing your order.

Access & Delivery Challenges

Please contact us before ordering if your delivery location has possible access issues, such as:

  • Gravel or dirt roads
  • Steep driveways
  • Narrow streets
  • Low-hanging trees or low clearances
  • Limited truck access
  • Rural or hard-to-reach delivery locations

Depending on your location and the carrier used, additional arrangements may be needed to complete delivery.

Unloading Your Order

Once your HotShot oven or kiln arrives, the customer is responsible for moving the unit from the delivery point to its final location unless a separate moving or installation service has been arranged.

Hire a Local Moving or Package-Handling Service

For heavier units or tight spaces, many customers hire a local moving or package-handling service to help receive the shipment and move the oven or kiln into place.

Unload the Order Yourself

If you plan to handle unloading yourself, make sure you have the proper equipment and enough help available. Depending on the unit size and weight, this may require a dolly, pallet jack, liftgate delivery, forklift, loading dock, or similar equipment.

Inspecting Your Shipment

Please inspect your shipment carefully before signing for delivery. Inspection at delivery is important because shipping damage must be documented as quickly and clearly as possible.

If There Is Minor Visible Damage

  • Note the damage on the delivery paperwork before signing.
  • Take clear photos of the packaging and any visible damage.
  • Accept the shipment if the damage appears minor.
  • Inspect the product immediately after unpacking.
  • Contact Peach State Pottery as soon as possible.

If There Is Severe Visible Damage

  • Refuse the shipment if the damage appears severe.
  • Take detailed photos before refusal.
  • Contact Peach State Pottery right away.

If You Discover Concealed Damage

Concealed damage is damage discovered after the product has been unpacked.

  • Notify Peach State Pottery as soon as possible.
  • Keep all packaging materials.
  • Take detailed photos and/or video.
  • Report the issue promptly so the shipping damage claim process can be reviewed.

Photo & Video Documentation

Before opening the box or crate, we strongly recommend taking clear photos or video of the packaging from all sides.

Continue documenting as you unpack, especially if you notice crushed packaging, torn cartons, holes in the box, visible impact marks, or damage to the oven, kiln, or accessories.

This documentation may be required to support a freight or shipping claim.

Returns & Exchanges

This return policy applies to HotShot Oven & Kiln products purchased through Peach State Pottery. Returns must receive prior approval and meet all conditions outlined below. Warranty returns are covered under a separate warranty policy.

Return Eligibility

To be eligible for a non-warranty return:

  • The return request must be initiated within 30 days of purchase.
  • The product must have been purchased directly from Peach State Pottery.
  • The product carton must remain sealed and unopened.
  • The product must be unused, uninstalled, unmarked, and not energized.
  • The product must be returned in its original, unmarked carton with all included materials and documentation.
  • The product must not be a special order or custom-configured unit.
  • A Return Merchandise Authorization, or RMA, must be approved before anything is shipped back.

Please do not ship any product back without first receiving return authorization.

Off-the-Shelf Stock Units

Standard stock units, including the HS-360, HS-1200, and HS-18K in unmodified condition, may be eligible for return under the conditions listed in this policy.

  • Approved stock unit returns are subject to a 25% restocking fee.
  • Returns must be initiated within 30 days of purchase.
  • The customer is responsible for prepaid freight back to the warehouse.
  • The product must pass inspection before a refund is approved.

If the product is not in as-new, resellable condition, you will be notified and offered the option to have it returned to you at your expense.

Modified Stock Units

Units upgraded or modified from their original stock configuration, including controller upgrades or custom configurations, are subject to a 25% restocking fee and must meet all other return conditions listed above.

Special Order & Custom Units

Special order or custom-made units are products specifically designed, modified, or manufactured to meet unique customer specifications.

These units are not returnable under any circumstances unless covered by an approved warranty claim.

Refurbished & Scratch & Dent Units

Refurbished units and scratch-and-dent models are discounted due to cosmetic flaws or handling damage. These units are fully tested and functional but are sold as-is and are not returnable.

Product Must Be Unopened

Any product whose carton seal has been broken, installed, energized, or marked in any way is not considered suitable for resale and will not be accepted for return.

Restocking Fee

Approved returns of eligible HotShot stock units are subject to a 25% restocking fee.

Original shipping costs are not credited or refunded. Return shipping is the customer’s responsibility unless otherwise stated under an approved warranty claim.

Return Process

To start a return, contact Peach State Pottery with your order information and reason for return. We will help coordinate the next steps.

  1. Request return authorization.
  2. Wait for RMA approval before shipping anything back.
  3. Repackage the product carefully in its original, unmarked packaging.
  4. Ship the product prepaid and insured to the designated return address.
  5. The product will be inspected after arrival.
  6. If approved, your refund or credit will be processed.

Return Shipping Damage

Peach State Pottery is not responsible for damage incurred during return shipping.

We strongly recommend taking photos of the return packaging before shipment and using a prepaid, insured shipping method. Any damage that occurs during return shipping may be deducted from your refund.

Refunds

Once your return is received and inspected, you will be notified whether your refund has been approved or rejected.

If approved, the refund will be issued back to the original payment method. Please allow time for your bank or credit card company to process the refund after it has been issued.

Late or Missing Refunds

If your refund has been approved but has not appeared yet, please check your bank or credit card statement, contact your card issuer or bank, and then contact Peach State Pottery if you still need help.

Exchanges

Exchanges are generally only available for items that are defective, damaged, or approved under the applicable manufacturer policy.

Need Help?

If you have questions before ordering, during delivery, or after your HotShot Oven & Kiln product arrives, please contact Peach State Pottery. We are happy to help you understand shipping options, lead times, return eligibility, damage claims, returns, and exchanges.

Email: sales@peachstatepottery.com
Phone: 470-264-3563

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty
Manuals

Download HotShot Oven & Kiln product manuals for setup, operation, and maintenance. Click any manual below to download the PDF to your device.

Glass Kilns User Manual

Complete guide for HotShot glass kilns including setup, firing schedules, controller operation, and maintenance

Download

Knives & Metallurgy User Manual

Heat treating guide for knife makers covering hardening, tempering, quenching, and heat treat schedules

Download

Machining User Manual

Operating instructions for stress relief, aging, and post-machining heat treatment applications

Download

Ceramic Ovens User Manual

Complete setup and operation guide including firing cycles, kiln furniture, controller settings, and safety

Download
Product Videos