Evenheat Shipping
Evenheat products are shipped through Evenheat’s authorized fulfillment process to ensure your order is handled properly and arrives safely.
In-stock Evenheat merchandise typically ships within 1–2 business days from the order date. Special order, made-to-order, or non-stock items will ship as soon as they are available.
Depending on the size and weight of the item, Evenheat products may ship by UPS, USPS, or freight carrier. Larger kilns and equipment may require freight delivery.
For freight shipments, delivery details and tracking information will be provided when available. Customers are responsible for providing accurate delivery information and being available for any required freight delivery coordination.
Evenheat Returns
Evenheat accepts eligible returns for exchange or refund within 30 days of customer receipt.
Before returning any Evenheat product, you must contact us to request a Return Merchandise Authorization (RMA). Returns cannot be accepted without an approved RMA number.
The RMA number must be clearly visible on the outside of the return shipping box. Items returned without an RMA number may be refused or may not be eligible for refund.
Refunds
Approved returns will be refunded for the purchase value of the merchandise, less a 10% restocking fee.
Original shipping costs are not refundable unless the item was shipped incorrectly due to an error by Evenheat.
If the wrong item was shipped, the merchandise purchase price and applicable shipping costs may be refunded or credited once the return is properly received and inspected.
Return Condition
Returned items must arrive in as-received condition.
Please use the original packaging whenever possible. If the original packaging is no longer available, the item must be packaged carefully and securely to prevent damage during return shipping.
Damage that occurs during return shipping is the responsibility of the shipper. If a returned item arrives damaged, we will notify you so a claim can be pursued with the shipping carrier.
Important Notes
Custom, special order, used, installed, fired, damaged, or altered items may not be eligible for return.
All returns must be approved before shipment. Please do not send any Evenheat product back without receiving return authorization first.