Why Buy from Peach State Pottery?

Choosing the right kiln is a significant investment, and we're committed to making the process as straightforward and stress-free as possible. From your first question to long after delivery, we're here to help you fire with confidence.

Expert Guidance

Buying a kiln isn't a one-size-fits-all decision. Whether you're purchasing your first kiln or upgrading your studio, we'll help you choose the right model based on your firing needs, available power, studio space, and budget.

Our goal isn't simply to make a sale—it's to make sure you purchase the right equipment the first time.

Competitive Pricing with Discounted Freight

We believe in honest pricing.

Instead of inflating product prices to advertise "free shipping," we offer competitive kiln pricing paired with discounted flat-rate freight shipping. Thanks to our freight partnerships, our customers receive shipping rates that are often significantly lower than standard commercial freight costs.

You'll always see your shipping cost before completing your purchase—no hidden fees or surprise freight charges after you order.

Flexible Return & Cancellation Policies

We understand that purchasing a kiln is a major decision.

That's why we offer straightforward cancellation and return policies designed to give you confidence when ordering.

Unlike many retailers, we also allow the manufacturer's recommended initial test firing without automatically voiding your return eligibility, provided the kiln is returned in like-new condition with all original packaging and accessories.

Outstanding Customer Support

When you contact Peach State Pottery, you'll speak with real people who understand ceramic equipment.

We're here to help with:

• Product recommendations
• Lead time updates
• Freight delivery coordination
• Electrical and voltage questions
• Warranty assistance
• Manufacturer support
• Post-purchase guidance

Whether your question comes before or after your purchase, we're only a phone call or email away.

Built for the Long Term

We carefully select manufacturers known for producing reliable, high-quality equipment that artists can depend on for years.

Our mission isn't simply to sell kilns—it's to help support your creative journey for years to come.

Supporting a Small Business That Cares

As a family-owned business, every order matters.

When you shop with Peach State Pottery, you're supporting a company that genuinely cares about the pottery community. We believe expert advice, honest pricing, and exceptional service should come standard with every purchase.

Thank you for trusting us to be part of your creative journey.

Warranty & Product Support

We proudly stand behind every kiln and piece of equipment we sell.

Most products include the manufacturer's warranty covering defects in materials and workmanship. Warranty terms vary by manufacturer and are listed on each product page.

If you ever experience a problem with your equipment, simply contact us. We'll work directly with both you and the manufacturer to resolve the issue as quickly as possible.

Damaged or Incorrect Shipments

Please inspect all freight shipments before signing the delivery receipt.

If your order arrives damaged or incorrect:

• Note the damage on the carrier's delivery receipt.
• Take clear photos of the shipment and packaging.
• Contact us as soon as possible with your photos.

If your claim is approved, we'll coordinate the replacement or repair process at no additional cost to you.

Please retain all original packaging until your claim has been resolved.

Damage resulting from normal wear, misuse, improper installation, or improper operation is not covered under this policy but may be addressed under the manufacturer's warranty when applicable.

Manufacturer's Recommended First Test Firing

We understand that manufacturers recommend performing an initial test firing before regular kiln use.

Completing the manufacturer's recommended first firing will not automatically affect your return eligibility, provided:

• The kiln remains in like-new condition.
• All original packaging, manuals, and accessories are retained.
• The return otherwise complies with our Return Policy.

This allows you to verify your kiln is functioning properly while still providing peace of mind with your purchase.

Shipping Policy

Transparent, Discounted Freight Shipping

At Peach State Pottery, we believe you should know exactly what you’re paying for.

We do not advertise “free shipping” on kilns and quietly build freight costs into the product price. Instead, we price each kiln competitively and charge a discounted flat-rate freight fee based on the size of the kiln and where it is being delivered.

This allows us to keep our kiln prices fair while passing along discounted freight rates to our customers.

Your shipping rate is shown at checkout before you place your order, so you can see the true cost of your purchase upfront.

No inflated product pricing. No hidden freight markup. No surprise shipping bill after checkout.

How Kiln Shipping Works

Kilns and other large equipment typically ship by LTL freight carrier.

Your flat-rate freight charge is determined primarily by:

• The size and weight of the kiln

• Your delivery location

• The type of delivery required

• Freight accessibility at the destination

For most standard kiln deliveries within the contiguous United States, the shipping rate shown at checkout is the amount you pay.

Standard Kiln Freight Typically Includes

✓ Curbside freight delivery

✓ Residential delivery when required

✓ Liftgate service when required

✓ Delivery appointment scheduling

✓ Shipment tracking

Because we subsidize a portion of the freight expense and use discounted carrier rates, our shipping charge may be considerably lower than standard retail freight pricing.

Why We Don’t Offer “Free Shipping”

Freight shipping a kiln is never truly free.

A large kiln can cost hundreds of dollars to ship depending on its size and destination. When a retailer advertises free freight, that shipping expense generally has to be recovered somewhere else, often through a higher product price.

We prefer a more transparent approach.

At Peach State Pottery:

• The kiln is priced based on the kiln itself.

• Shipping is priced based on the actual type of shipment required.

• Customers closer to the shipping origin are not forced to subsidize customers thousands of miles away.

• You can see your freight charge before completing your purchase.

Our goal is to give you a fair total delivered price, not simply advertise the word “free.”

Flat-Rate Freight Pricing

We use discounted flat-rate freight tiers based on kiln size and delivery region.

Because shipping a small tabletop kiln a few hundred miles is very different from shipping a large production kiln across the country, freight pricing can vary from product to product and destination to destination.

The applicable freight rate is calculated during checkout.

If you’re comparing prices between retailers, we recommend comparing the total delivered price rather than product price alone.

When a Custom Freight Quote May Be Required

Our standard flat-rate freight program covers the majority of kiln deliveries within the contiguous United States.

Some orders may require additional review, including:

• Oversized or exceptionally heavy kilns

• Large-capacity production equipment

• Custom-built equipment

• Alaska and Hawaii

• U.S. territories

• Canada and international destinations

• Islands or ferry-access locations

• Extremely remote locations

• Limited-access properties

• Locations with restricted truck access

• Inside delivery

• White-glove delivery

• Installation or uncrating services

If your order requires a custom freight quote or additional shipping arrangements, we will contact you before the order is processed.

We will never intentionally add an unexpected freight charge without discussing it with you first.

Freight Delivery

Most kilns and large equipment are delivered by an LTL freight carrier rather than UPS or FedEx.

Once your kiln reaches the destination terminal, the carrier will typically contact you to schedule a delivery appointment.

What to Expect

• Someone should be available to receive and inspect the shipment.

• Standard freight delivery is curbside.

• Liftgate service is included when required on eligible kiln shipments.

• The driver is not responsible for moving the kiln into your home, garage, studio, or business.

• The driver is not responsible for installation, assembly, or uncrating unless those services were specifically arranged.

Please make sure the phone number provided with your order is accurate so the freight carrier can reach you.

Delivery Access

Freight trucks are significantly larger than standard delivery vehicles.

Before ordering, please consider whether a large truck can safely access your delivery location.

Additional carrier charges may apply for situations such as:

• Extremely remote locations

• Narrow or restricted roads

• Steep or inaccessible driveways

• Limited-access properties

• Address changes after shipment

• Missed delivery appointments

• Storage at the freight terminal

• Redelivery

• Inside delivery

• White-glove services

If you’re unsure whether your property is suitable for freight delivery, please contact us before ordering. We’re happy to help.

Inspecting Your Kiln for Freight Damage

Freight damage is uncommon, but it is extremely important to inspect your shipment before signing the delivery receipt.

Before Signing for Delivery

Please:

1. Inspect the packaging and pallet carefully.

2. Look for crushed areas, punctures, dents, broken boards, or other visible damage.

3. Take photos of the shipment before removing packaging.

4. Note any visible damage on the delivery receipt.

If the shipment has significant visible damage, you may refuse delivery.

Write:

“Refused due to freight damage.”

on the delivery receipt.

Signing for a visibly damaged shipment without documenting the damage may make a freight claim more difficult.

Concealed Damage

Occasionally, damage may not be visible until the kiln is unpacked.

If you discover concealed damage, contact us as soon as possible.

Please keep all packaging materials and provide photos of:

• The kiln or equipment

• The damaged area

• The packaging

• The pallet or crate

• The delivery receipt

Do not discard the packaging until the issue has been resolved.

Missed Deliveries, Storage & Redelivery

Once a delivery appointment has been scheduled, someone should be available to receive the shipment.

If the carrier is unable to complete delivery because the customer is unavailable or the delivery location is inaccessible, the carrier may assess:

• Redelivery fees

• Storage fees

• Address correction fees

• Reconsignment fees

Carrier fees resulting from missed appointments, incorrect addresses, or customer-requested delivery changes are the responsibility of the customer.

Shipping Smaller Items

Accessories, replacement parts, pottery supplies, and smaller equipment may ship through carriers such as:

• UPS

• FedEx

• USPS

• Other parcel carriers

Shipping charges for these products are calculated at checkout based on the shipment size and destination.

Some orders containing both kiln equipment and smaller accessories may arrive in separate shipments.

Order Confirmation

After your order is placed, you’ll receive an order confirmation email.

For kiln and large equipment orders, our team may review important order details before processing, including:

• Voltage

• Phase

• Shipping address

• Freight accessibility

• Product configuration

• Selected options

• Current lead time

If anything needs clarification, we’ll contact you before the order moves forward.

This additional review helps reduce ordering mistakes on expensive equipment.

Lead Times

Many kilns and specialty equipment products are built to order or ship directly from the manufacturer.

Lead times can vary based on:

• Manufacturer

• Model

• Product configuration

• Controller selection

• Voltage and phase

• Current production schedules

• Product availability

Any lead time displayed on our website should be considered an estimate unless specifically stated otherwise.

Manufacturing delays, freight delays, weather, and other circumstances outside our control may affect delivery timing.

If you need equipment by a specific date, please contact us before ordering so we can help verify the latest estimated lead time.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address associated with your order.

Freight tracking may update less frequently than traditional UPS or FedEx tracking.

When the shipment reaches your local freight terminal, the carrier will generally contact you directly to arrange delivery.

Alaska, Hawaii & International Shipping

We can assist with shipping to:

• Alaska

• Hawaii

• U.S. territories

• Canada

• Many international destinations

Because freight costs vary significantly for these locations, a custom shipping quote is generally required.

Please contact us before placing your order so we can determine shipping availability and pricing.

Address Changes

Please carefully verify your shipping address, phone number, and email address before completing your order.

If you need to change the delivery address before shipment, contact us immediately.

Once an order has shipped, freight carriers may charge additional fees for rerouting or changing the destination. Any carrier fees caused by a customer-requested address change may be the customer’s responsibility.

Planning Around Your Delivery

We recommend waiting until your kiln has been delivered and inspected before scheduling:

• Electricians

• Contractors

• Installers

• Classes

• Studio openings

• Other time-sensitive work

Production schedules and freight transit times can occasionally change.

While we’ll always do our best to provide accurate estimates and assist with freight communication, we cannot guarantee a specific delivery date unless explicitly stated in writing.

Questions About Shipping?

Buying a kiln is a major purchase, and freight shipping can be unfamiliar if you haven’t ordered large equipment before.

If you have questions about:

• Shipping cost

• Freight delivery

• Liftgate service

• Delivery access

• Lead times

• Electrical requirements

• Kiln size

• Product configuration

please contact us before placing your order.

We’re happy to help make sure you’re ordering the right equipment and understand exactly what to expect.

Our goal is simple: fair kiln pricing, discounted freight rates, and a transparent total delivered cost with no surprises.