Speedball Shipping & Returns
At Peach State Pottery, we want your Speedball tools, materials, and studio supplies to arrive safely and on time so you can stay focused on your work. Speedball products ship from their warehouse in Statesville, North Carolina, and the details below explain shipping options, returns, and what to do if something arrives damaged or incorrect.
Because some Speedball products may be oversized, fragile, hazardous, or restricted to ground shipping, it is important to review shipping options and return eligibility before placing your order.
Shipping & Delivery
Shipping Area
Speedball currently ships within the United States only, including the contiguous U.S., Alaska, and Hawaii.
Speedball does not currently ship internationally, to Puerto Rico, or to other U.S. territories.
Processing Time
Orders are typically processed within 1–2 business days. Processing time is in addition to the transit estimates listed below.
Free Shipping
Standard shipping is free on eligible orders of $100 or more after discounts and before tax.
Orders under $100 ship at the applicable rate shown at checkout.
Shipping Options & Rates
| Order Type |
Estimated Delivery |
Charge |
| Standard Shipping — Contiguous U.S. |
3–6 business days, plus 1–2 business days handling |
$9.99 |
| Standard Shipping — Alaska & Hawaii |
7–14 business days, plus 1–2 business days handling |
$9.99 |
| Expedited Shipping — Contiguous U.S. |
2 business days, plus 1–2 business days handling |
$19.00 |
| Expedited Shipping — Alaska & Hawaii |
3 business days, plus 1–2 business days handling |
$26.00 |
Delivery times may vary based on carrier schedules, product availability, and destination.
Oversized & Freight Items
Certain large or heavy items, including select presses, wheels, papers, and studio tools, may include a delivery surcharge or may not qualify for expedited shipping.
Any applicable surcharge will be displayed at checkout.
Hazardous Materials
Some Speedball items may be classified as hazardous materials and must ship by Ground service.
If an item is restricted to Ground shipping, expedited delivery options will not be available at checkout.
Access & Delivery Challenges
Please contact us before ordering if your delivery location has possible access issues, especially for oversized or freight-shipped items, such as:
- Gravel or dirt roads
- Steep driveways
- Narrow streets
- Low-hanging trees or low clearances
- Limited truck access
- Rural or hard-to-reach delivery locations
Depending on the item and carrier used, additional delivery arrangements or surcharges may apply.
Unloading Your Order
Most Speedball orders ship by parcel carrier. However, larger or heavier studio equipment may require special handling.
Hire a Local Moving or Package-Handling Service
For oversized or heavy items, customers may choose to hire a local moving or package-handling service to help receive the shipment and move the item into place.
Unload the Order Yourself
If your order includes a heavy or oversized item, make sure you have enough help and any necessary equipment available before delivery.
Inspecting Your Shipment
Please inspect your shipment carefully when it arrives. If anything appears damaged, defective, missing, or incorrect, contact Peach State Pottery as soon as possible so we can help resolve the issue.
If There Is Minor Visible Damage
- Take clear photos of the packaging and any visible damage.
- Keep all packaging materials.
- Inspect the product immediately after opening.
- Contact Peach State Pottery as soon as possible.
If There Is Severe Visible Damage
- Take detailed photos of the damaged packaging before opening further.
- Keep the item and all packaging materials.
- Contact Peach State Pottery right away.
If You Discover Concealed Damage
Concealed damage is damage discovered after the product has been unpacked.
- Notify Peach State Pottery as soon as possible.
- Keep all packaging materials.
- Take detailed photos and/or video.
- Report damaged or defective items within 7 days of delivery.
Photo & Video Documentation
If your order arrives damaged or defective, please take clear photos of the item and the packaging, especially if the issue appears shipping-related.
This documentation helps support carrier claims and allows the issue to be resolved quickly.
Returns & Exchanges
We want you to be happy with the materials you work with. If something is not right, Peach State Pottery is here to help.
Return Eligibility
Speedball products may be returned within 30 days of delivery if they meet the conditions below.
- The item must be new and unused.
- The item must be in its original packaging.
- The item must show no signs of use.
- The return must be approved before the item is shipped back.
Please do not ship any product back without first receiving return authorization.
Non-Returnable Items
The following items are not eligible for return:
- Open ink
- Opened mediums
- Cut paper
- Pads with torn sheets
- Clearance items
- Any item that shows signs of use
Return Shipping
Approved returns are handled through the returns process. A prepaid return label will be provided, and $9.99 will be deducted from your refund to cover return shipping.
Original shipping costs are not credited or refunded unless the return is due to a damaged, defective, missing, or incorrect item.
Return Process
To start a return, contact Peach State Pottery with your order information and reason for return. We will help coordinate the next steps.
- Request return authorization.
- Confirm the item is new, unused, and in original packaging.
- Use the provided prepaid return label.
- Package the item carefully for return shipping.
- The item will be inspected after arrival.
- If approved, your refund will be processed to the original payment method.
Damaged or Defective Items
If your order arrives damaged or defective, contact Peach State Pottery within 7 days of delivery.
Please include:
- A photo of the item
- A photo of the packaging, if the damage appears shipping-related
- Your order information
- A short description of the issue
The default resolution for damaged or defective items is a replacement. If the item is out of stock or if you prefer, a refund may be issued instead.
There is no shipping charge for replacements on damaged or defective items.
Order Errors
If the wrong item was shipped or something is missing from your order, contact Peach State Pottery and we will help correct the issue.
Any shipping costs related to an order error are covered at no cost to you.
Refunds
Once your return is received and inspected, your refund will be issued to the original payment method if the return is approved.
Please allow time for your bank or credit card company to process the refund after it has been issued.
Late or Missing Refunds
If your refund has been approved but has not appeared yet, please check your bank or credit card statement, contact your card issuer or bank, and then contact Peach State Pottery if you still need help.
Exchanges
Exchanges are generally handled as replacements for damaged, defective, incorrect, or missing items. If you need a different product, a return and new order may be required.
Shipping & Returns FAQs
Can I cancel or change an order after it is placed?
Once an order is placed, it cannot be canceled or changed.
Do you offer free shipping?
Yes. Free Standard Shipping is available on eligible orders over $100 after discounts and before tax.
Do you offer expedited shipping?
Yes. Expedited shipping options are available to the contiguous U.S., Alaska, and Hawaii. Some oversized and hazardous material items are not eligible.
Do you ship internationally?
Not at this time. Speedball ships within the United States to the contiguous U.S., Alaska, and Hawaii. Shipping is not currently available to Puerto Rico or other U.S. territories.
Can I return something I tried out?
No. Returns are only accepted for items that are new, unused, and in original packaging.
Which items are non-returnable?
Opened items, used items, clearance items, cut paper, pads with torn sheets, open ink, and opened mediums are not eligible for return.
What if my order arrives damaged?
Contact Peach State Pottery within 7 days of delivery with photos, and we will help arrange a replacement or refund.
What if the wrong item was shipped?
Contact Peach State Pottery and we will help correct the issue at no cost to you.
Need Help?
If you have questions before ordering, during delivery, or after your Speedball order arrives, please contact Peach State Pottery. We are happy to help you understand shipping options, return eligibility, damage claims, replacements, and refunds.
Email: sales@peachstatepottery.com
Phone: 470-264-3563