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Paragon Double Barrel Knife Oven KM-36 Pro - front view

Paragon Double Barrel Knife Oven KM-36 Pro

by Paragon
Save $200.00
$7,703.00
$7,503.00
Authorized Paragon Dealer
🚚 Free Freight Delivery Included
Ships to the contiguous U.S. with no freight charge at checkout. Liftgate delivery is included free. Only very remote locations, islands, or limited-access addresses may require a fee — we always confirm before processing.
No sales tax outside Georgia  ·  No hidden charges after ordering
★
Best for
Glass artists, ceramic hobbyists, and specialty firing applications where precise temperature control and compact American-made construction matter most.
🔨 Lead time
2–12 weeks
Smaller models typically ship in 2–4 weeks. Larger kilns may take up to 12 weeks. We confirm the current estimate after your order is placed.
✓ Warranty
Manufacturer warranty
Full coverage included. We are here if anything goes wrong.
✓ Why buy from Peach State Pottery?
★ Authorized Paragon Dealer
★ No sales tax outside Georgia
★ Free shipping included
★ Real support before & after order
★ Military discount for veterans
★ We are here if anything goes wrong
Call or text us:✆ (470) 264-3563
⏱
Paragon production slots fill fast
Placing your order now locks in your position in the build queue and secures today’s pricing. Lead times can shift during high-demand periods.
Have questions before you order?
Call or text us at (470) 264-3563 — we will help confirm the right setup for your studio.
✆ Call or text us ✉ Save 3% with wire transfer
Color: Blue

Notify me when back in stock

  1. 1 We submit your kiln order for production with the manufacturer.
  2. 2 We confirm the current estimated lead time and keep you updated.
  3. 3 Your kiln is built to your specifications and prepared for freight shipment.
  4. 4 We send tracking and delivery instructions once your kiln ships.
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Paragon · Heat Treating Oven · Dual Chamber Knife Oven Paragon Double Barrel Knife Oven KM-36 Pro KM-36 Pro · 208V or 240V · 36" dual chambers · 2350°F max temp · Programmable controller Professional dual-chamber knife oven with two independent 36-inch working chambers, engineered for knifemakers who need to heat treat multiple blades simultaneously or run different steel treatments at once. Space-age ceramic fiber construction reaches 500°F in minutes and hits 2350°F maximum temperature with exceptional speed, while wavy surface-mounted elements in chamber walls provide rapid heat dissipation and extended element life.
Maximum Temperature2350°F
Chamber ConfigurationDual 36" independent chambers
Voltage Options208V or 240V
ConstructionCeramic fiber insulation
What’s included
Programmable digital controller Multi-segment programmable controller for precise heat treating cycles including ramp rates, hold times, and controlled cooling
Dual independent chambers Two 36-inch working chambers operate independently with separate controls for simultaneous different heat treatments
Wavy surface-mounted elements Long-lasting heating elements mounted in chamber walls with wavy pattern for rapid heat dissipation and extended life
Ceramic fiber insulation Space-age ceramic fiber construction provides exceptional heating speed and energy efficiency with minimal thermal mass
Gas inlet ports Pre-installed ports in each chamber for introducing protective atmosphere gases during heat treating
Stainless steel exterior Durable stainless steel outer jacket with powder-coated steel frame for professional workshop durability
Technical specifications
ModelKM-36 Pro
Chamber configurationDual 36" independent chambers
Maximum temperature2350°F
ConstructionCeramic fiber insulation with stainless steel exterior
Heating elementsWavy surface-mounted elements in chamber walls
ControllerMulti-segment programmable digital controller
Voltage options208V or 240V (specify at order)
Gas inletPre-installed ports for protective atmosphere
Heat-up time500°F in minutes
Made inUSA
Warranty: One-year limited warranty from Paragon. Must be registered within 30 days of delivery. Valid only through authorized dealers like Peach State Pottery.
Optional accessories
Protective atmosphere gas system Complete gas delivery system with regulators and gauges for nitrogen, argon, or other protective atmospheres to prevent oxidation and decarburization
Quench tank system Professional quench tank with temperature control for oil or water quenching immediately after heat treating
Additional thermocouples Spare Type K thermocouples for quick replacement and continuous operation
Tempering oven package Lower-temperature tempering oven to complete the heat treating cycle after quenching for optimal blade performance
Blade racks and fixtures Custom stainless steel racks and fixtures for holding multiple blades vertically during heat treating
Emergency parts kit Spare heating elements, thermocouples, and critical components for minimal downtime
Controller upgrade
Genesis Touchscreen — Bartlett InstrumentsRecommended
Upgrade to the Genesis touchscreen controller for advanced heat treating programming with intuitive interface, data logging, and precise atmosphere control integration for professional knifemaking operations.
  • Large full-color touchscreen with real-time temperature graphing for both chambers
  • Store unlimited custom heat treating programs for different steel types and blade geometries
  • USB data logging exports firing data to spreadsheet for quality control documentation
  • Advanced ramp-hold segments with precision control down to 1°F for critical austenitizing temperatures
  • Controlled cooling rate programming for air hardening steels and stress relief cycles
  • Alarm notifications for over-temperature, thermocouple failure, and program completion
Common questions
What steel types can I heat treat in the KM-36 Pro?
The KM-36 Pro reaches 2350°F, which covers virtually all knife steels including high-carbon steels (1084, 1095, 5160), tool steels (O1, A2, D2), and most stainless steels (440C, AEB-L, 154CM). This temperature is sufficient for proper austenitizing of common blade steels. Super-high alloy steels like S90V or Rex 121 requiring temperatures above 2350°F are not recommended. The ceramic fiber construction provides fast, even heating critical for proper hardening, and the gas inlet ports allow protective atmosphere to prevent decarburization on high-carbon steels.
Do I need to use the gas inlet for protective atmosphere?
Gas inlet use depends on your steel type and finish requirements. High-carbon steels (1084, 1095, 5160) benefit significantly from protective atmosphere (argon or nitrogen) to prevent surface decarburization and scaling, resulting in cleaner blades with less grinding required. Stainless steels are more forgiving and can often be heat treated in air, though atmosphere still improves results. Many knifemakers use foil wrapping as an alternative to gas atmosphere for smaller batches. The KM-36 Pro includes gas inlet ports on both chambers as standard equipment, so you can add atmosphere capability later as your production demands increase.
What controller comes standard and what can it do?
The KM-36 Pro includes a multi-segment programmable digital controller as standard equipment. This controller allows you to program custom heat treating cycles with multiple ramp rates and hold times—essential for proper austenitizing soaks and controlled cooling. You can save programs for different steel types and recall them for consistent results. Each chamber has independent control, so you can run different programs simultaneously. For advanced features like touchscreen interface, USB data logging, and real-time temperature graphing, consider upgrading to the Genesis touchscreen controller.
How does the dual-chamber design compare to single-chamber knife ovens?
The KM-36 Pro's dual-chamber design effectively doubles your production capacity compared to single-chamber models like the KM-18 or KM-27. More importantly, the independent chambers let you run different heat treating cycles simultaneously—for example, hardening blades in one chamber at 1950°F while tempering previously hardened blades in the other at 400°F. This workflow efficiency dramatically increases throughput for production knifemakers. Each 36-inch chamber accommodates multiple long blades or dozens of smaller knives. If you're primarily making shorter knives or have limited production volume, a single-chamber model may be more economical.
Is Peach State Pottery an authorized Paragon dealer for warranty coverage?
Yes, Peach State Pottery is an authorized Paragon dealer. Your KM-36 Pro includes a one-year limited warranty from Paragon that covers manufacturing defects in materials and workmanship. This warranty is only valid when purchased through authorized dealers like Peach State Pottery and must be registered with Paragon within 30 days of delivery. Purchasing from unauthorized sellers voids warranty coverage. Peach State Pottery provides full sales support, technical assistance, and warranty service coordination for your Paragon equipment.
Not sure if the KM-36 Pro is the right oven for your knifemaking operation? Our team can help you compare dual-chamber vs single-chamber models, discuss voltage requirements, and ensure you select the right heat treating equipment for your steel types and production volume.
Talk to an expert →
```
Description
```html Paragon · Heat Treating Oven · Dual Chamber Knife Oven Paragon Double Barrel Knife Oven KM-36 Pro KM-36 Pro · 208V or 240V · 36" dual chambers · 2350°F max temp · Programmable controller Professional dual-chamber knife oven with two independent 36-inch working chambers, engineered for knifemakers who need to heat treat multiple blades simultaneously or run different steel treatments at once. Space-age ceramic fiber construction reaches 500°F in minutes and hits 2350°F maximum temperature with exceptional speed, while wavy surface-mounted elements in chamber walls provide rapid heat dissipation and extended element life. Maximum Temperature2350°F Chamber ConfigurationDual 36" independent chambers Voltage Options208V or 240V ConstructionCeramic fiber insulation What’s included Programmable digital controller Multi-segment programmable controller for precise heat treating cycles including ramp rates, hold times, and controlled cooling Dual independent chambers Two 36-inch working chambers operate independently with separate controls for simultaneous different heat treatments Wavy surface-mounted elements Long-lasting heating elements mounted in chamber walls with wavy pattern for rapid heat dissipation and extended life Ceramic fiber insulation Space-age ceramic fiber construction provides exceptional heating speed and energy efficiency with minimal thermal mass Gas inlet ports Pre-installed ports in each chamber for introducing protective atmosphere gases during heat treating Stainless steel exterior Durable stainless steel outer jacket with powder-coated steel frame for professional workshop durability Technical specifications ModelKM-36 Pro Chamber configurationDual 36" independent chambers Maximum temperature2350°F ConstructionCeramic fiber insulation with stainless steel exterior Heating elementsWavy surface-mounted elements in chamber walls ControllerMulti-segment programmable digital controller Voltage options208V or 240V (specify at order) Gas inletPre-installed ports for protective atmosphere Heat-up time500°F in minutes Made inUSA Warranty: One-year limited warranty from Paragon. Must be registered within 30 days of delivery. Valid only through authorized dealers like Peach State Pottery. Optional accessories Protective atmosphere gas system Complete gas delivery system with regulators and gauges for nitrogen, argon, or other protective atmospheres to prevent oxidation and decarburization Quench tank system Professional quench tank with temperature control for oil or water quenching immediately after heat treating Additional thermocouples Spare Type K thermocouples for quick replacement and continuous operation Tempering oven package Lower-temperature tempering oven to complete the heat treating cycle after quenching for optimal blade performance Blade racks and fixtures Custom stainless steel racks and fixtures for holding multiple blades vertically during heat treating Emergency parts kit Spare heating elements, thermocouples, and critical components for minimal downtime Controller upgrade Genesis Touchscreen — Bartlett InstrumentsRecommended Upgrade to the Genesis touchscreen controller for advanced heat treating programming with intuitive interface, data logging, and precise atmosphere control integration for professional knifemaking operations.
  • Large full-color touchscreen with real-time temperature graphing for both chambers
  • Store unlimited custom heat treating programs for different steel types and blade geometries
  • USB data logging exports firing data to spreadsheet for quality control documentation
  • Advanced ramp-hold segments with precision control down to 1°F for critical austenitizing temperatures
  • Controlled cooling rate programming for air hardening steels and stress relief cycles
  • Alarm notifications for over-temperature, thermocouple failure, and program completion
 Common questions What steel types can I heat treat in the KM-36 Pro? The KM-36 Pro reaches 2350°F, which covers virtually all knife steels including high-carbon steels (1084, 1095, 5160), tool steels (O1, A2, D2), and most stainless steels (440C, AEB-L, 154CM). This temperature is sufficient for proper austenitizing of common blade steels. Super-high alloy steels like S90V or Rex 121 requiring temperatures above 2350°F are not recommended. The ceramic fiber construction provides fast, even heating critical for proper hardening, and the gas inlet ports allow protective atmosphere to prevent decarburization on high-carbon steels. Do I need to use the gas inlet for protective atmosphere? Gas inlet use depends on your steel type and finish requirements. High-carbon steels (1084, 1095, 5160) benefit significantly from protective atmosphere (argon or nitrogen) to prevent surface decarburization and scaling, resulting in cleaner blades with less grinding required. Stainless steels are more forgiving and can often be heat treated in air, though atmosphere still improves results. Many knifemakers use foil wrapping as an alternative to gas atmosphere for smaller batches. The KM-36 Pro includes gas inlet ports on both chambers as standard equipment, so you can add atmosphere capability later as your production demands increase. What controller comes standard and what can it do? The KM-36 Pro includes a multi-segment programmable digital controller as standard equipment. This controller allows you to program custom heat treating cycles with multiple ramp rates and hold times—essential for proper austenitizing soaks and controlled cooling. You can save programs for different steel types and recall them for consistent results. Each chamber has independent control, so you can run different programs simultaneously. For advanced features like touchscreen interface, USB data logging, and real-time temperature graphing, consider upgrading to the Genesis touchscreen controller. How does the dual-chamber design compare to single-chamber knife ovens? The KM-36 Pro's dual-chamber design effectively doubles your production capacity compared to single-chamber models like the KM-18 or KM-27. More importantly, the independent chambers let you run different heat treating cycles simultaneously—for example, hardening blades in one chamber at 1950°F while tempering previously hardened blades in the other at 400°F. This workflow efficiency dramatically increases throughput for production knifemakers. Each 36-inch chamber accommodates multiple long blades or dozens of smaller knives. If you're primarily making shorter knives or have limited production volume, a single-chamber model may be more economical. Is Peach State Pottery an authorized Paragon dealer for warranty coverage? Yes, Peach State Pottery is an authorized Paragon dealer. Your KM-36 Pro includes a one-year limited warranty from Paragon that covers manufacturing defects in materials and workmanship. This warranty is only valid when purchased through authorized dealers like Peach State Pottery and must be registered with Paragon within 30 days of delivery. Purchasing from unauthorized sellers voids warranty coverage. Peach State Pottery provides full sales support, technical assistance, and warranty service coordination for your Paragon equipment. Not sure if the KM-36 Pro is the right oven for your knifemaking operation? Our team can help you compare dual-chamber vs single-chamber models, discuss voltage requirements, and ensure you select the right heat treating equipment for your steel types and production volume. Talk to an expert → ```
Shipping/Returns

Paragon Kilns Shipping & Returns

At Peach State Pottery, we want your Paragon kiln delivery experience to be as smooth and stress-free as possible. Paragon ships thousands of units each year, with only a small percentage experiencing freight issues. Understanding how freight delivery works will help ensure your kiln arrives safely and that you are prepared when it arrives.

Because many Paragon kilns are heavy, fragile, and shipped by freight carrier, it is important to understand the delivery process before your order arrives.

Shipping & Delivery

Small Paragon Kilns

Smaller Paragon kilns are generally shipped by FedEx or UPS, making delivery simple and convenient.

For your protection, Paragon requires a signature upon delivery. This gives you a moment to inspect the package before accepting it and helps ensure any visible issues are addressed right away.

Medium & Large Paragon Kilns

Medium and large Paragon kilns are delivered by commercial freight to the curbside or front of your driveway.

Standard freight delivery does not include:

  • Uncrating
  • Carrying the kiln inside
  • Placement in your studio, garage, home, or workspace
  • Setup or installation

Residential deliveries usually require liftgate service, which must be requested at the time of order. If liftgate service is not included, the customer will need access to a forklift, loading dock, or similar equipment to unload the pallet from the truck.

Access & Delivery Challenges

Please contact us before ordering if your delivery location has possible access issues, such as:

  • Gravel or dirt roads
  • Steep driveways
  • Narrow streets
  • Low-hanging trees or low clearances
  • Limited truck access
  • Rural or hard-to-reach delivery locations

Depending on your situation, possible options may include meeting the truck nearby, picking up the kiln at the freight terminal, or requesting delivery with a smaller box truck when available.

Unloading Your Kiln

Once your kiln arrives, the customer is responsible for moving the kiln from the delivery point to its final location unless a separate moving or installation service has been arranged.

Hire a Local Moving or Package-Handling Service

Many customers choose to hire a local moving or package-handling service experienced with heavy equipment. These teams can help off-load the crate and move the kiln into your workspace for an additional fee.

This option is especially helpful for larger kilns, tight spaces, or customers who do not have the proper unloading equipment available.

Unload the Kiln Yourself

If you prefer to handle unloading yourself, make sure you have the proper equipment and enough help available. Depending on the kiln size and weight, this may require a pallet jack, dolly, forklift, loading dock, or similar equipment.

Planning ahead before delivery helps make the unloading process safer and smoother.

Inspecting Your Shipment

All Paragon shipments are FOB origin, meaning ownership transfers when the kiln leaves Paragon’s facility. Inspection upon delivery is essential.

Please inspect your shipment carefully before signing for delivery.

If There Is Minor Visible Damage

  • Note the damage on the delivery paperwork before signing.
  • Take clear photos of the packaging and any visible damage.
  • Accept the shipment if the damage appears minor.
  • Inspect the kiln immediately after unpacking.
  • Contact Peach State Pottery as soon as possible.

If There Is Severe Visible Damage

  • Refuse the shipment if the damage appears severe.
  • Take detailed photos before refusal.
  • Contact Peach State Pottery right away.

If You Discover Concealed Damage

Concealed damage is damage discovered after the kiln has been unpacked.

  • Notify the carrier and Peach State Pottery as soon as possible.
  • Keep all packaging materials.
  • Take detailed photos and/or video.
  • Report the issue within 5 days of delivery.

Photo & Video Documentation

Before opening the crate or box, take clear photos or video of the packaging from all sides.

Continue documenting as you unpack, especially if you notice broken crate boards, crushed packaging, holes in the box, visible impact marks, or any visible damage to the kiln or accessories.

This documentation is essential to help support a freight claim if damage is discovered.

If a claim is needed, documentation may include the carrier’s claim form, bill of lading, Paragon invoice, freight bill, inspection report, photos, videos, and repair estimate.

Returns & Exchanges

Paragon kilns are specialty products, and many models may be made to order, custom, or freight-shipped. Please review the return policy carefully before purchasing.

Return Eligibility

To be eligible for a non-warranty return:

  • The return or replacement request must be initiated within 30 days of the delivery date.
  • The kiln must be unused.
  • The kiln must be in original condition.
  • The kiln must be returned in its original packaging.
  • A Return Merchandise Authorization, or RMA, must be approved before the kiln is shipped back.

Please do not ship any kiln back without first receiving return authorization.

Restocking Fee

Non-warranty returns are subject to a 25% restocking fee.

Original shipping costs are not credited or refunded. Return shipping is the customer’s responsibility unless otherwise stated under an approved warranty claim.

Return Process

To start a return, contact Peach State Pottery with your order information and reason for return. We will help coordinate the next steps.

  1. Request return authorization.
  2. Wait for RMA approval before shipping anything back.
  3. Repackage the kiln carefully in its original packaging.
  4. Ship the kiln prepaid and insured to the designated return address.
  5. The kiln will be inspected after arrival to confirm it is in acceptable condition.
  6. If approved, your refund or credit will be processed.

Refund approval depends on the kiln arriving unused, in original condition, and properly packaged.

Custom & Special-Order Products

Custom or special-order Paragon kilns are not eligible for return unless covered by an approved warranty claim.

Refunds

Once your return is received and inspected, you will be notified whether your refund has been approved or rejected.

If approved, the refund will be issued back to the original payment method. Please allow time for your bank or credit card company to process the refund after it has been issued.

Late or Missing Refunds

If your refund has been approved but has not appeared yet, please check your bank or credit card statement, contact your card issuer or bank, and then contact Peach State Pottery if you still need help.

Sale, Promotional, and Scratch & Dent Items

Only regular-priced items may be eligible for refund.

Sale items, promotional products, and Scratch & Dent products are not refundable.

Exchanges

Exchanges are only available for items that are defective or damaged. If your kiln arrives damaged or you believe there is a defect, contact Peach State Pottery as soon as possible so we can help determine the next step.

Need Help?

If you have questions before ordering, during delivery, or after your Paragon kiln arrives, please contact Peach State Pottery. We are happy to help you understand shipping options, delivery requirements, liftgate needs, damage claims, returns, and exchanges.

Email: sales@peachstatepottery.com
Phone: 470-264-3563

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Paragon Kilns Warranty

Paragon kilns are warranted by Paragon Industries, L.P. to the original purchaser against defects in workmanship, subject to the warranty periods and exclusions listed below. The warranty period begins from the date the kiln ships from the Paragon factory, unless the original purchase date from an authorized Paragon distributor or dealer can be established.

This warranty is provided by Paragon Industries, L.P. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage varies by kiln model, series, controller, and component type.

Product / Component Warranty Period
QuickFire kilns 3 months
BlueBirds, HT-Series, Home Artist, FiberFuse-16, J-Series, KM-Series, SC-Series, and Vulcan kilns 1 year
Vulcan elements Not warranted
Kilns rated above 2300°F, except Dragon, Iguana, and Viking models 1 year
TNF 2 portable control boxes 2 years
GF, GL, and Fusion series kilns rated 2000°F or lower 2 years
Other kilns not listed above with a maximum temperature rating of 2300°F or lower 2 years
Sentry 12-key controller 2 1/2 years
Sentry Xpress 3-key controller on a new kiln Length of the new kiln warranty
Sentry Xpress 3-key replacement controller for older kilns 1 year
Sentinel SmartTouch controller 2 1/2 years
Sentinel TouchXpress controller 2 1/2 years
Dragon, Super Dragon, Iguana, and Viking kilns 2 years
S-Type thermocouple and APM elements on Dragon, Super Dragon, Iguana, and Viking models 2 years
Standard elements on Dragon, Super Dragon, Iguana, and Viking models 6 months
Sentry controller on Dragon, Super Dragon, Iguana, and Viking models 2 1/2 years
Type-K thermocouple on Dragon, Iguana, and Viking models Not warranted

These warranty periods apply unless otherwise agreed to in writing by Paragon Industries, L.P.

What the Warranty Covers

During the applicable warranty period, Paragon Industries, L.P. will repair or replace parts that become defective under normal and proper use, provided the kiln has not been subjected to misuse, improper installation, freight damage, modification, or any of the exclusions listed in this policy.

At Paragon’s discretion, warranty service may be handled in one of the following ways:

  • Paragon may furnish and install replacement parts at the factory, with transportation costs to and from the factory paid by the owner.
  • Paragon may request that defective parts be returned to the factory for examination.
  • After factory review, Paragon may provide replacement parts with installation instructions, shipped postpaid to the owner.

The warranty on repaired or replaced parts is limited to the remaining, unexpired portion of the original warranty period.

Warranty Exclusions

The Paragon warranty does not cover damage or issues caused by:

  • Overfiring, including firing beyond the melting temperature of the material being fired, regardless of the cause.
  • Damage to ware, tools, kiln furniture, or anything inside the kiln caused by overfiring.
  • Allowing the kiln to exceed the maximum temperature shown on the kiln’s nameplate.
  • Abuse, neglect, freight damage, or improper storage.
  • Reduction firing or salt firing.
  • Improper electrical installation.
  • Using the kiln for purposes other than ceramics, glass, heat treating, or the purpose for which the kiln was intended.
  • Element burnout caused by contact with foreign materials.
  • The patented Dawson Kiln Sitter and/or Limit Timer manufactured by W.P. Dawson, Inc.

Original Purchaser Only

Warranty coverage applies only to the original purchaser. It does not transfer to future owners.

This warranty also does not cover replacement of parts that are considered expendable by nature.

Modifications & Unauthorized Changes

The warranty may be voided if the kiln is altered, modified, tampered with, or adversely affected by attaching any feature, device, or accessory without express written permission from Paragon Industries, L.P.

Freight Damage Is Not Warranty Damage

Damage caused during shipping or freight delivery is not treated as a warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery, take photos or video before unpacking, and report visible or concealed damage as quickly as possible.

How to Start a Warranty Claim

If you believe your Paragon kiln has a warranty-related issue, contact Peach State Pottery with your order information and a clear description of the issue. We will help review the situation and assist with the next steps.

A warranty claim should include:

  • Your name and contact information
  • Your order number or proof of purchase
  • The kiln model and serial number, if available
  • A description of the issue
  • Photos or videos showing the problem
  • The name and address of the dealer from whom the kiln was originally purchased

Any claim for warranty adjustment must include the name and address of the dealer from whom the kiln was originally purchased.

Limits of Warranty Coverage

Repair or replacement of defective parts fulfills Paragon’s warranty obligations. No other obligations or liabilities are assumed in connection with Paragon kilns, and Paragon does not authorize distributors or dealers to assume additional obligations or liabilities on its behalf.

There are no other warranties expressed or implied, including implied warranties of merchantability or fitness for a particular purpose. Paragon Industries, L.P. is not liable for loss of profits or indirect or consequential damages arising from defects in material or workmanship. Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer.

Governing Law

This warranty agreement is made in the State of Texas. Its validity, construction, and all rights under it are governed by the laws of the State of Texas.

This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.

Need Help?

If you have questions about your Paragon kiln warranty, need help identifying your warranty period, or believe your kiln may need warranty service, please contact Peach State Pottery. We are happy to help guide you through the process.

Manuals

Visit this link to view all of Paragon's Kiln Manuals



CLICK HERE

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Description
```html Paragon · Heat Treating Oven · Dual Chamber Knife Oven Paragon Double Barrel Knife Oven KM-36 Pro KM-36 Pro · 208V or 240V · 36" dual chambers · 2350°F max temp · Programmable controller Professional dual-chamber knife oven with two independent 36-inch working chambers, engineered for knifemakers who need to heat treat multiple blades simultaneously or run different steel treatments at once. Space-age ceramic fiber construction reaches 500°F in minutes and hits 2350°F maximum temperature with exceptional speed, while wavy surface-mounted elements in chamber walls provide rapid heat dissipation and extended element life. Maximum Temperature2350°F Chamber ConfigurationDual 36" independent chambers Voltage Options208V or 240V ConstructionCeramic fiber insulation What’s included Programmable digital controller Multi-segment programmable controller for precise heat treating cycles including ramp rates, hold times, and controlled cooling Dual independent chambers Two 36-inch working chambers operate independently with separate controls for simultaneous different heat treatments Wavy surface-mounted elements Long-lasting heating elements mounted in chamber walls with wavy pattern for rapid heat dissipation and extended life Ceramic fiber insulation Space-age ceramic fiber construction provides exceptional heating speed and energy efficiency with minimal thermal mass Gas inlet ports Pre-installed ports in each chamber for introducing protective atmosphere gases during heat treating Stainless steel exterior Durable stainless steel outer jacket with powder-coated steel frame for professional workshop durability Technical specifications ModelKM-36 Pro Chamber configurationDual 36" independent chambers Maximum temperature2350°F ConstructionCeramic fiber insulation with stainless steel exterior Heating elementsWavy surface-mounted elements in chamber walls ControllerMulti-segment programmable digital controller Voltage options208V or 240V (specify at order) Gas inletPre-installed ports for protective atmosphere Heat-up time500°F in minutes Made inUSA Warranty: One-year limited warranty from Paragon. Must be registered within 30 days of delivery. Valid only through authorized dealers like Peach State Pottery. Optional accessories Protective atmosphere gas system Complete gas delivery system with regulators and gauges for nitrogen, argon, or other protective atmospheres to prevent oxidation and decarburization Quench tank system Professional quench tank with temperature control for oil or water quenching immediately after heat treating Additional thermocouples Spare Type K thermocouples for quick replacement and continuous operation Tempering oven package Lower-temperature tempering oven to complete the heat treating cycle after quenching for optimal blade performance Blade racks and fixtures Custom stainless steel racks and fixtures for holding multiple blades vertically during heat treating Emergency parts kit Spare heating elements, thermocouples, and critical components for minimal downtime Controller upgrade Genesis Touchscreen — Bartlett InstrumentsRecommended Upgrade to the Genesis touchscreen controller for advanced heat treating programming with intuitive interface, data logging, and precise atmosphere control integration for professional knifemaking operations.
  • Large full-color touchscreen with real-time temperature graphing for both chambers
  • Store unlimited custom heat treating programs for different steel types and blade geometries
  • USB data logging exports firing data to spreadsheet for quality control documentation
  • Advanced ramp-hold segments with precision control down to 1°F for critical austenitizing temperatures
  • Controlled cooling rate programming for air hardening steels and stress relief cycles
  • Alarm notifications for over-temperature, thermocouple failure, and program completion
 Common questions What steel types can I heat treat in the KM-36 Pro? The KM-36 Pro reaches 2350°F, which covers virtually all knife steels including high-carbon steels (1084, 1095, 5160), tool steels (O1, A2, D2), and most stainless steels (440C, AEB-L, 154CM). This temperature is sufficient for proper austenitizing of common blade steels. Super-high alloy steels like S90V or Rex 121 requiring temperatures above 2350°F are not recommended. The ceramic fiber construction provides fast, even heating critical for proper hardening, and the gas inlet ports allow protective atmosphere to prevent decarburization on high-carbon steels. Do I need to use the gas inlet for protective atmosphere? Gas inlet use depends on your steel type and finish requirements. High-carbon steels (1084, 1095, 5160) benefit significantly from protective atmosphere (argon or nitrogen) to prevent surface decarburization and scaling, resulting in cleaner blades with less grinding required. Stainless steels are more forgiving and can often be heat treated in air, though atmosphere still improves results. Many knifemakers use foil wrapping as an alternative to gas atmosphere for smaller batches. The KM-36 Pro includes gas inlet ports on both chambers as standard equipment, so you can add atmosphere capability later as your production demands increase. What controller comes standard and what can it do? The KM-36 Pro includes a multi-segment programmable digital controller as standard equipment. This controller allows you to program custom heat treating cycles with multiple ramp rates and hold times—essential for proper austenitizing soaks and controlled cooling. You can save programs for different steel types and recall them for consistent results. Each chamber has independent control, so you can run different programs simultaneously. For advanced features like touchscreen interface, USB data logging, and real-time temperature graphing, consider upgrading to the Genesis touchscreen controller. How does the dual-chamber design compare to single-chamber knife ovens? The KM-36 Pro's dual-chamber design effectively doubles your production capacity compared to single-chamber models like the KM-18 or KM-27. More importantly, the independent chambers let you run different heat treating cycles simultaneously—for example, hardening blades in one chamber at 1950°F while tempering previously hardened blades in the other at 400°F. This workflow efficiency dramatically increases throughput for production knifemakers. Each 36-inch chamber accommodates multiple long blades or dozens of smaller knives. If you're primarily making shorter knives or have limited production volume, a single-chamber model may be more economical. Is Peach State Pottery an authorized Paragon dealer for warranty coverage? Yes, Peach State Pottery is an authorized Paragon dealer. Your KM-36 Pro includes a one-year limited warranty from Paragon that covers manufacturing defects in materials and workmanship. This warranty is only valid when purchased through authorized dealers like Peach State Pottery and must be registered with Paragon within 30 days of delivery. Purchasing from unauthorized sellers voids warranty coverage. Peach State Pottery provides full sales support, technical assistance, and warranty service coordination for your Paragon equipment. Not sure if the KM-36 Pro is the right oven for your knifemaking operation? Our team can help you compare dual-chamber vs single-chamber models, discuss voltage requirements, and ensure you select the right heat treating equipment for your steel types and production volume. Talk to an expert → ```
Shipping/Returns

Paragon Kilns Shipping & Returns

At Peach State Pottery, we want your Paragon kiln delivery experience to be as smooth and stress-free as possible. Paragon ships thousands of units each year, with only a small percentage experiencing freight issues. Understanding how freight delivery works will help ensure your kiln arrives safely and that you are prepared when it arrives.

Because many Paragon kilns are heavy, fragile, and shipped by freight carrier, it is important to understand the delivery process before your order arrives.

Shipping & Delivery

Small Paragon Kilns

Smaller Paragon kilns are generally shipped by FedEx or UPS, making delivery simple and convenient.

For your protection, Paragon requires a signature upon delivery. This gives you a moment to inspect the package before accepting it and helps ensure any visible issues are addressed right away.

Medium & Large Paragon Kilns

Medium and large Paragon kilns are delivered by commercial freight to the curbside or front of your driveway.

Standard freight delivery does not include:

  • Uncrating
  • Carrying the kiln inside
  • Placement in your studio, garage, home, or workspace
  • Setup or installation

Residential deliveries usually require liftgate service, which must be requested at the time of order. If liftgate service is not included, the customer will need access to a forklift, loading dock, or similar equipment to unload the pallet from the truck.

Access & Delivery Challenges

Please contact us before ordering if your delivery location has possible access issues, such as:

  • Gravel or dirt roads
  • Steep driveways
  • Narrow streets
  • Low-hanging trees or low clearances
  • Limited truck access
  • Rural or hard-to-reach delivery locations

Depending on your situation, possible options may include meeting the truck nearby, picking up the kiln at the freight terminal, or requesting delivery with a smaller box truck when available.

Unloading Your Kiln

Once your kiln arrives, the customer is responsible for moving the kiln from the delivery point to its final location unless a separate moving or installation service has been arranged.

Hire a Local Moving or Package-Handling Service

Many customers choose to hire a local moving or package-handling service experienced with heavy equipment. These teams can help off-load the crate and move the kiln into your workspace for an additional fee.

This option is especially helpful for larger kilns, tight spaces, or customers who do not have the proper unloading equipment available.

Unload the Kiln Yourself

If you prefer to handle unloading yourself, make sure you have the proper equipment and enough help available. Depending on the kiln size and weight, this may require a pallet jack, dolly, forklift, loading dock, or similar equipment.

Planning ahead before delivery helps make the unloading process safer and smoother.

Inspecting Your Shipment

All Paragon shipments are FOB origin, meaning ownership transfers when the kiln leaves Paragon’s facility. Inspection upon delivery is essential.

Please inspect your shipment carefully before signing for delivery.

If There Is Minor Visible Damage

  • Note the damage on the delivery paperwork before signing.
  • Take clear photos of the packaging and any visible damage.
  • Accept the shipment if the damage appears minor.
  • Inspect the kiln immediately after unpacking.
  • Contact Peach State Pottery as soon as possible.

If There Is Severe Visible Damage

  • Refuse the shipment if the damage appears severe.
  • Take detailed photos before refusal.
  • Contact Peach State Pottery right away.

If You Discover Concealed Damage

Concealed damage is damage discovered after the kiln has been unpacked.

  • Notify the carrier and Peach State Pottery as soon as possible.
  • Keep all packaging materials.
  • Take detailed photos and/or video.
  • Report the issue within 5 days of delivery.

Photo & Video Documentation

Before opening the crate or box, take clear photos or video of the packaging from all sides.

Continue documenting as you unpack, especially if you notice broken crate boards, crushed packaging, holes in the box, visible impact marks, or any visible damage to the kiln or accessories.

This documentation is essential to help support a freight claim if damage is discovered.

If a claim is needed, documentation may include the carrier’s claim form, bill of lading, Paragon invoice, freight bill, inspection report, photos, videos, and repair estimate.

Returns & Exchanges

Paragon kilns are specialty products, and many models may be made to order, custom, or freight-shipped. Please review the return policy carefully before purchasing.

Return Eligibility

To be eligible for a non-warranty return:

  • The return or replacement request must be initiated within 30 days of the delivery date.
  • The kiln must be unused.
  • The kiln must be in original condition.
  • The kiln must be returned in its original packaging.
  • A Return Merchandise Authorization, or RMA, must be approved before the kiln is shipped back.

Please do not ship any kiln back without first receiving return authorization.

Restocking Fee

Non-warranty returns are subject to a 25% restocking fee.

Original shipping costs are not credited or refunded. Return shipping is the customer’s responsibility unless otherwise stated under an approved warranty claim.

Return Process

To start a return, contact Peach State Pottery with your order information and reason for return. We will help coordinate the next steps.

  1. Request return authorization.
  2. Wait for RMA approval before shipping anything back.
  3. Repackage the kiln carefully in its original packaging.
  4. Ship the kiln prepaid and insured to the designated return address.
  5. The kiln will be inspected after arrival to confirm it is in acceptable condition.
  6. If approved, your refund or credit will be processed.

Refund approval depends on the kiln arriving unused, in original condition, and properly packaged.

Custom & Special-Order Products

Custom or special-order Paragon kilns are not eligible for return unless covered by an approved warranty claim.

Refunds

Once your return is received and inspected, you will be notified whether your refund has been approved or rejected.

If approved, the refund will be issued back to the original payment method. Please allow time for your bank or credit card company to process the refund after it has been issued.

Late or Missing Refunds

If your refund has been approved but has not appeared yet, please check your bank or credit card statement, contact your card issuer or bank, and then contact Peach State Pottery if you still need help.

Sale, Promotional, and Scratch & Dent Items

Only regular-priced items may be eligible for refund.

Sale items, promotional products, and Scratch & Dent products are not refundable.

Exchanges

Exchanges are only available for items that are defective or damaged. If your kiln arrives damaged or you believe there is a defect, contact Peach State Pottery as soon as possible so we can help determine the next step.

Need Help?

If you have questions before ordering, during delivery, or after your Paragon kiln arrives, please contact Peach State Pottery. We are happy to help you understand shipping options, delivery requirements, liftgate needs, damage claims, returns, and exchanges.

Email: sales@peachstatepottery.com
Phone: 470-264-3563

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Paragon Kilns Warranty

Paragon kilns are warranted by Paragon Industries, L.P. to the original purchaser against defects in workmanship, subject to the warranty periods and exclusions listed below. The warranty period begins from the date the kiln ships from the Paragon factory, unless the original purchase date from an authorized Paragon distributor or dealer can be established.

This warranty is provided by Paragon Industries, L.P. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage varies by kiln model, series, controller, and component type.

Product / Component Warranty Period
QuickFire kilns 3 months
BlueBirds, HT-Series, Home Artist, FiberFuse-16, J-Series, KM-Series, SC-Series, and Vulcan kilns 1 year
Vulcan elements Not warranted
Kilns rated above 2300°F, except Dragon, Iguana, and Viking models 1 year
TNF 2 portable control boxes 2 years
GF, GL, and Fusion series kilns rated 2000°F or lower 2 years
Other kilns not listed above with a maximum temperature rating of 2300°F or lower 2 years
Sentry 12-key controller 2 1/2 years
Sentry Xpress 3-key controller on a new kiln Length of the new kiln warranty
Sentry Xpress 3-key replacement controller for older kilns 1 year
Sentinel SmartTouch controller 2 1/2 years
Sentinel TouchXpress controller 2 1/2 years
Dragon, Super Dragon, Iguana, and Viking kilns 2 years
S-Type thermocouple and APM elements on Dragon, Super Dragon, Iguana, and Viking models 2 years
Standard elements on Dragon, Super Dragon, Iguana, and Viking models 6 months
Sentry controller on Dragon, Super Dragon, Iguana, and Viking models 2 1/2 years
Type-K thermocouple on Dragon, Iguana, and Viking models Not warranted

These warranty periods apply unless otherwise agreed to in writing by Paragon Industries, L.P.

What the Warranty Covers

During the applicable warranty period, Paragon Industries, L.P. will repair or replace parts that become defective under normal and proper use, provided the kiln has not been subjected to misuse, improper installation, freight damage, modification, or any of the exclusions listed in this policy.

At Paragon’s discretion, warranty service may be handled in one of the following ways:

  • Paragon may furnish and install replacement parts at the factory, with transportation costs to and from the factory paid by the owner.
  • Paragon may request that defective parts be returned to the factory for examination.
  • After factory review, Paragon may provide replacement parts with installation instructions, shipped postpaid to the owner.

The warranty on repaired or replaced parts is limited to the remaining, unexpired portion of the original warranty period.

Warranty Exclusions

The Paragon warranty does not cover damage or issues caused by:

  • Overfiring, including firing beyond the melting temperature of the material being fired, regardless of the cause.
  • Damage to ware, tools, kiln furniture, or anything inside the kiln caused by overfiring.
  • Allowing the kiln to exceed the maximum temperature shown on the kiln’s nameplate.
  • Abuse, neglect, freight damage, or improper storage.
  • Reduction firing or salt firing.
  • Improper electrical installation.
  • Using the kiln for purposes other than ceramics, glass, heat treating, or the purpose for which the kiln was intended.
  • Element burnout caused by contact with foreign materials.
  • The patented Dawson Kiln Sitter and/or Limit Timer manufactured by W.P. Dawson, Inc.

Original Purchaser Only

Warranty coverage applies only to the original purchaser. It does not transfer to future owners.

This warranty also does not cover replacement of parts that are considered expendable by nature.

Modifications & Unauthorized Changes

The warranty may be voided if the kiln is altered, modified, tampered with, or adversely affected by attaching any feature, device, or accessory without express written permission from Paragon Industries, L.P.

Freight Damage Is Not Warranty Damage

Damage caused during shipping or freight delivery is not treated as a warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery, take photos or video before unpacking, and report visible or concealed damage as quickly as possible.

How to Start a Warranty Claim

If you believe your Paragon kiln has a warranty-related issue, contact Peach State Pottery with your order information and a clear description of the issue. We will help review the situation and assist with the next steps.

A warranty claim should include:

  • Your name and contact information
  • Your order number or proof of purchase
  • The kiln model and serial number, if available
  • A description of the issue
  • Photos or videos showing the problem
  • The name and address of the dealer from whom the kiln was originally purchased

Any claim for warranty adjustment must include the name and address of the dealer from whom the kiln was originally purchased.

Limits of Warranty Coverage

Repair or replacement of defective parts fulfills Paragon’s warranty obligations. No other obligations or liabilities are assumed in connection with Paragon kilns, and Paragon does not authorize distributors or dealers to assume additional obligations or liabilities on its behalf.

There are no other warranties expressed or implied, including implied warranties of merchantability or fitness for a particular purpose. Paragon Industries, L.P. is not liable for loss of profits or indirect or consequential damages arising from defects in material or workmanship. Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer.

Governing Law

This warranty agreement is made in the State of Texas. Its validity, construction, and all rights under it are governed by the laws of the State of Texas.

This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.

Need Help?

If you have questions about your Paragon kiln warranty, need help identifying your warranty period, or believe your kiln may need warranty service, please contact Peach State Pottery. We are happy to help guide you through the process.

Manuals

Visit this link to view all of Paragon's Kiln Manuals



CLICK HERE