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Olympic Kilns 2827HE Freedom Package electric kiln front view with lid open and digital controller mounted on side

Olympic Kilns 2827HE Freedom Package

by Olympic Kilns
Save $731.00
$7,680.00
$6,949.00
🚚
Free Freight Delivery Included
✓ No sales tax outside GA ✓ Liftgate included free ✓ Authorized dealer
🔨
Made to Order: Built after ordering to your exact voltage and controller selections. Current estimate is 8–12 weeks.
⚡
Need it sooner? Quick-Ship models ship in 2–3 weeks
View Quick-Ship
Questions? Call or text us at (470) 264-3563

Notify me when back in stock

  1. 1 We submit your kiln order for production with the manufacturer.
  2. 2 We confirm the current estimated lead time and keep you updated.
  3. 3 Your kiln is built to your specifications and prepared for freight shipment.
  4. 4 We send tracking and delivery instructions once your kiln ships.
Olympic Kilns · Electric Kiln · Stackable Top-Loading Olympic 2827HE Freedom Package Model Freedom 2827HE · 240V or 208V · 28.25″ W × 27″ H · 10 Cubic Feet · Fires to Cone 10 / 2350°F The Freedom Package bundles Olympic's stackable 2827HE kiln with a complete furniture kit, solid state relay upgrade, and Genesis touchscreen controller at a package price. This 10 cubic foot kiln fires to Cone 10 on 240V or 208V power and includes Olympic's stackable design with stainless steel jacket, 3-inch brick, and balanced element configuration. Everything you need to start firing mid-range and high-fire work is included in this turnkey package.
Max TemperatureCone 10 / 2350°F
Chamber Size10 cubic feet
Power Required240V or 208V
Package TypeComplete turnkey bundle
What’s included
Olympic 2827HE Kiln Body 28.25″ diameter stackable chamber with 27″ firing height, 3-inch brick insulation, and stainless steel jacket with powder coat finish
Genesis Touchscreen Controller Advanced Bartlett touchscreen controller with pre-programmed firing schedules, custom program storage, and multi-zone capability
Solid State Relay (SSR) Upgraded relay system for precise temperature control, reduced electrical noise, and extended element life
Complete Furniture Kit High-temperature kiln shelves and posts sized for the 28.25″ chamber, ready for immediate use
Balanced Element Design Optimized coil spacing and element placement for even heat distribution throughout the firing chamber
Metal Stand with Pilot Light Heavy-duty welded stand with integrated pilot light for visual firing status indication
Stackable Design Modular construction allows you to add or remove sections to customize chamber height for different work
Type K Thermocouple High-accuracy temperature sensing for precise firing control up to Cone 10
Technical specifications
ModelFreedom 2827HE
Chamber Dimensions28.25″ W × 27″ H
Interior Capacity10 cubic feet
Brick Thickness3 inches
Max TemperatureCone 10 / 2350°F
Voltage Options240V single phase or 208V three phase
Amperage (240V)48 amps
Wattage (240V)11,520 watts
Recommended Breaker60 amp
Plug ConfigurationHardwired or NEMA 6-50 (consult electrician)
Wire Size6 AWG copper minimum
Shipping WeightApproximately 650 lbs
Jacket MaterialStainless steel with powder coat finish
StandHeavy-duty welded metal stand included
Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers.
Optional accessories
Orton Automatic Vent System Downdraft ventilation with programmable timer, removes fumes and maintains kiln room air quality during firing
Automatic Lid Lift Pneumatic lid lifter for safe, effortless opening of hot kiln lid during loading and unloading
Rolling Stand Conversion Heavy-duty locking casters to make kiln mobile within your studio space
Power Interrupt Safety Module Automatic shutdown system if kiln loses power during firing, prevents damage from incomplete cycles
Dual Media Lid Convertible lid configuration for both ceramics and glass firing applications with appropriate shelf supports
Multi-Zone Control Upgrade Independent temperature control for top and bottom heating zones for advanced firing profiles
Emergency Parts Kit Replacement relays, fuses, thermocouple, and critical components for quick repairs and minimal downtime
Type S Thermocouple Upgrade Higher-accuracy platinum thermocouple for precise temperature measurement above Cone 8
Common questions
What electrical work is required for the 2827HE Freedom Package?
The 2827HE requires a dedicated 60-amp circuit with 6 AWG copper wire minimum. It can run on 240V single phase or 208V three phase power. A licensed electrician must install the appropriate circuit and connection method (hardwired or NEMA 6-50 receptacle). Confirm your building's available voltage before ordering, as amperage and wattage vary between 240V and 208V installations.
Does the Freedom Package include kiln shelves and posts?
Yes. The Freedom Package includes a complete furniture kit with high-temperature shelves and posts sized for the 28.25″ chamber diameter. This is one of the key advantages of the Freedom Package—you receive everything needed to start firing immediately without purchasing furniture separately.
How does the stackable design work on Olympic kilns?
Olympic's stackable kilns use modular sections that can be added or removed to adjust chamber height. Each section includes elements and connects with simple fasteners. You can purchase additional sections to increase firing capacity or remove sections to fire shorter loads more efficiently. The 2827HE ships as a complete 27″ height chamber but is compatible with Olympic's stackable section system.
What's the difference between the Freedom Package and buying the kiln separately?
The Freedom Package bundles the 2827HE kiln body with three critical upgrades: the Genesis touchscreen controller (instead of standard KilnStar), a solid state relay for better temperature control, and a complete furniture kit. Buying these components separately would cost significantly more than the Freedom Package price. This is Olympic's turnkey solution for potters who want a complete, ready-to-fire system.
How do I register my warranty?
Olympic requires warranty registration within 30 days of delivery. You'll receive registration instructions with your kiln shipment. Warranty is valid only when purchased through authorized dealers like Peach State Pottery. Register online at Olympic's website with your serial number, purchase date, and dealer information.
Not sure if the Olympic 2827HE Freedom Package is the right kiln for your space? Our team can help you verify electrical compatibility, compare package options, and coordinate delivery in the Atlanta area.
Talk to an expert →
About this kiln
Best for: Studio potters who want a complete, ready-to-fire setup from day one — everything included so you can focus on making, not sourcing accessories separately.
🏆
Olympic Kilns
What’s Included in the Freedom Package
✓Energy-Efficient 3″ Brick — Fires to Cone 10 / 2350°F with lower operating costs and better heat retention.
✓12-Key Digital Controller — Cone fire and vary-fire modes built in. Precision firings without babysitting your kiln.
✓Full Furniture Kit & 33 Stilts — Everything to start firing immediately, including the Orton VentMaster.
✓Freedom Kit Emergency Repair Package — 2 elements, crimping tool, mortar, thermocouple, and full wiring schematic.
🔨
Lead time
8–12 weeks
Made to order — built to your exact voltage and controller selections after ordering.
✓
Warranty
Manufacturer warranty included
Full coverage. We are here if anything goes wrong after your order.
Why buy from Peach State Pottery?
★ Authorized Olympic Kilns Dealer
★ No sales tax outside Georgia
★ Free shipping included
★ Real support before & after order
★ Military discount for veterans
★ We are here if anything goes wrong
Call or text us:✆ (470) 264-3563
⏱
Production batches fill quickly
Placing your order now secures your spot in the current production batch and locks in today's pricing. Lead times can extend during busy periods.
✆ Call or text us ✉ Save 3% — pay by wire transfer
Description
Olympic Kilns · Electric Kiln · Stackable Top-Loading Olympic 2827HE Freedom Package Model Freedom 2827HE · 240V or 208V · 28.25″ W × 27″ H · 10 Cubic Feet · Fires to Cone 10 / 2350°F The Freedom Package bundles Olympic's stackable 2827HE kiln with a complete furniture kit, solid state relay upgrade, and Genesis touchscreen controller at a package price. This 10 cubic foot kiln fires to Cone 10 on 240V or 208V power and includes Olympic's stackable design with stainless steel jacket, 3-inch brick, and balanced element configuration. Everything you need to start firing mid-range and high-fire work is included in this turnkey package. Max TemperatureCone 10 / 2350°F Chamber Size10 cubic feet Power Required240V or 208V Package TypeComplete turnkey bundle What’s included Olympic 2827HE Kiln Body 28.25″ diameter stackable chamber with 27″ firing height, 3-inch brick insulation, and stainless steel jacket with powder coat finish Genesis Touchscreen Controller Advanced Bartlett touchscreen controller with pre-programmed firing schedules, custom program storage, and multi-zone capability Solid State Relay (SSR) Upgraded relay system for precise temperature control, reduced electrical noise, and extended element life Complete Furniture Kit High-temperature kiln shelves and posts sized for the 28.25″ chamber, ready for immediate use Balanced Element Design Optimized coil spacing and element placement for even heat distribution throughout the firing chamber Metal Stand with Pilot Light Heavy-duty welded stand with integrated pilot light for visual firing status indication Stackable Design Modular construction allows you to add or remove sections to customize chamber height for different work Type K Thermocouple High-accuracy temperature sensing for precise firing control up to Cone 10 Technical specifications ModelFreedom 2827HE Chamber Dimensions28.25″ W × 27″ H Interior Capacity10 cubic feet Brick Thickness3 inches Max TemperatureCone 10 / 2350°F Voltage Options240V single phase or 208V three phase Amperage (240V)48 amps Wattage (240V)11,520 watts Recommended Breaker60 amp Plug ConfigurationHardwired or NEMA 6-50 (consult electrician) Wire Size6 AWG copper minimum Shipping WeightApproximately 650 lbs Jacket MaterialStainless steel with powder coat finish StandHeavy-duty welded metal stand included Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Orton Automatic Vent System Downdraft ventilation with programmable timer, removes fumes and maintains kiln room air quality during firing Automatic Lid Lift Pneumatic lid lifter for safe, effortless opening of hot kiln lid during loading and unloading Rolling Stand Conversion Heavy-duty locking casters to make kiln mobile within your studio space Power Interrupt Safety Module Automatic shutdown system if kiln loses power during firing, prevents damage from incomplete cycles Dual Media Lid Convertible lid configuration for both ceramics and glass firing applications with appropriate shelf supports Multi-Zone Control Upgrade Independent temperature control for top and bottom heating zones for advanced firing profiles Emergency Parts Kit Replacement relays, fuses, thermocouple, and critical components for quick repairs and minimal downtime Type S Thermocouple Upgrade Higher-accuracy platinum thermocouple for precise temperature measurement above Cone 8 Common questions What electrical work is required for the 2827HE Freedom Package? The 2827HE requires a dedicated 60-amp circuit with 6 AWG copper wire minimum. It can run on 240V single phase or 208V three phase power. A licensed electrician must install the appropriate circuit and connection method (hardwired or NEMA 6-50 receptacle). Confirm your building's available voltage before ordering, as amperage and wattage vary between 240V and 208V installations. Does the Freedom Package include kiln shelves and posts? Yes. The Freedom Package includes a complete furniture kit with high-temperature shelves and posts sized for the 28.25″ chamber diameter. This is one of the key advantages of the Freedom Package—you receive everything needed to start firing immediately without purchasing furniture separately. How does the stackable design work on Olympic kilns? Olympic's stackable kilns use modular sections that can be added or removed to adjust chamber height. Each section includes elements and connects with simple fasteners. You can purchase additional sections to increase firing capacity or remove sections to fire shorter loads more efficiently. The 2827HE ships as a complete 27″ height chamber but is compatible with Olympic's stackable section system. What's the difference between the Freedom Package and buying the kiln separately? The Freedom Package bundles the 2827HE kiln body with three critical upgrades: the Genesis touchscreen controller (instead of standard KilnStar), a solid state relay for better temperature control, and a complete furniture kit. Buying these components separately would cost significantly more than the Freedom Package price. This is Olympic's turnkey solution for potters who want a complete, ready-to-fire system. How do I register my warranty? Olympic requires warranty registration within 30 days of delivery. You'll receive registration instructions with your kiln shipment. Warranty is valid only when purchased through authorized dealers like Peach State Pottery. Register online at Olympic's website with your serial number, purchase date, and dealer information. Not sure if the Olympic 2827HE Freedom Package is the right kiln for your space? Our team can help you verify electrical compatibility, compare package options, and coordinate delivery in the Atlanta area. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563

Customers are saying

4.69 ★ (433)
Verified
Description
Olympic Kilns · Electric Kiln · Stackable Top-Loading Olympic 2827HE Freedom Package Model Freedom 2827HE · 240V or 208V · 28.25″ W × 27″ H · 10 Cubic Feet · Fires to Cone 10 / 2350°F The Freedom Package bundles Olympic's stackable 2827HE kiln with a complete furniture kit, solid state relay upgrade, and Genesis touchscreen controller at a package price. This 10 cubic foot kiln fires to Cone 10 on 240V or 208V power and includes Olympic's stackable design with stainless steel jacket, 3-inch brick, and balanced element configuration. Everything you need to start firing mid-range and high-fire work is included in this turnkey package. Max TemperatureCone 10 / 2350°F Chamber Size10 cubic feet Power Required240V or 208V Package TypeComplete turnkey bundle What’s included Olympic 2827HE Kiln Body 28.25″ diameter stackable chamber with 27″ firing height, 3-inch brick insulation, and stainless steel jacket with powder coat finish Genesis Touchscreen Controller Advanced Bartlett touchscreen controller with pre-programmed firing schedules, custom program storage, and multi-zone capability Solid State Relay (SSR) Upgraded relay system for precise temperature control, reduced electrical noise, and extended element life Complete Furniture Kit High-temperature kiln shelves and posts sized for the 28.25″ chamber, ready for immediate use Balanced Element Design Optimized coil spacing and element placement for even heat distribution throughout the firing chamber Metal Stand with Pilot Light Heavy-duty welded stand with integrated pilot light for visual firing status indication Stackable Design Modular construction allows you to add or remove sections to customize chamber height for different work Type K Thermocouple High-accuracy temperature sensing for precise firing control up to Cone 10 Technical specifications ModelFreedom 2827HE Chamber Dimensions28.25″ W × 27″ H Interior Capacity10 cubic feet Brick Thickness3 inches Max TemperatureCone 10 / 2350°F Voltage Options240V single phase or 208V three phase Amperage (240V)48 amps Wattage (240V)11,520 watts Recommended Breaker60 amp Plug ConfigurationHardwired or NEMA 6-50 (consult electrician) Wire Size6 AWG copper minimum Shipping WeightApproximately 650 lbs Jacket MaterialStainless steel with powder coat finish StandHeavy-duty welded metal stand included Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Orton Automatic Vent System Downdraft ventilation with programmable timer, removes fumes and maintains kiln room air quality during firing Automatic Lid Lift Pneumatic lid lifter for safe, effortless opening of hot kiln lid during loading and unloading Rolling Stand Conversion Heavy-duty locking casters to make kiln mobile within your studio space Power Interrupt Safety Module Automatic shutdown system if kiln loses power during firing, prevents damage from incomplete cycles Dual Media Lid Convertible lid configuration for both ceramics and glass firing applications with appropriate shelf supports Multi-Zone Control Upgrade Independent temperature control for top and bottom heating zones for advanced firing profiles Emergency Parts Kit Replacement relays, fuses, thermocouple, and critical components for quick repairs and minimal downtime Type S Thermocouple Upgrade Higher-accuracy platinum thermocouple for precise temperature measurement above Cone 8 Common questions What electrical work is required for the 2827HE Freedom Package? The 2827HE requires a dedicated 60-amp circuit with 6 AWG copper wire minimum. It can run on 240V single phase or 208V three phase power. A licensed electrician must install the appropriate circuit and connection method (hardwired or NEMA 6-50 receptacle). Confirm your building's available voltage before ordering, as amperage and wattage vary between 240V and 208V installations. Does the Freedom Package include kiln shelves and posts? Yes. The Freedom Package includes a complete furniture kit with high-temperature shelves and posts sized for the 28.25″ chamber diameter. This is one of the key advantages of the Freedom Package—you receive everything needed to start firing immediately without purchasing furniture separately. How does the stackable design work on Olympic kilns? Olympic's stackable kilns use modular sections that can be added or removed to adjust chamber height. Each section includes elements and connects with simple fasteners. You can purchase additional sections to increase firing capacity or remove sections to fire shorter loads more efficiently. The 2827HE ships as a complete 27″ height chamber but is compatible with Olympic's stackable section system. What's the difference between the Freedom Package and buying the kiln separately? The Freedom Package bundles the 2827HE kiln body with three critical upgrades: the Genesis touchscreen controller (instead of standard KilnStar), a solid state relay for better temperature control, and a complete furniture kit. Buying these components separately would cost significantly more than the Freedom Package price. This is Olympic's turnkey solution for potters who want a complete, ready-to-fire system. How do I register my warranty? Olympic requires warranty registration within 30 days of delivery. You'll receive registration instructions with your kiln shipment. Warranty is valid only when purchased through authorized dealers like Peach State Pottery. Register online at Olympic's website with your serial number, purchase date, and dealer information. Not sure if the Olympic 2827HE Freedom Package is the right kiln for your space? Our team can help you verify electrical compatibility, compare package options, and coordinate delivery in the Atlanta area. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563