Olympic Kilns Warranty
Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.
This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.
Warranty Periods
Warranty coverage depends on the kiln type and configuration.
| Product / Component |
Warranty Period |
| Kilns equipped with a Kiln Sitter and Safety Timer |
1 year |
| Cone 10 kilns |
1 year |
| All other Olympic kilns |
2 years |
| Thermocouples |
Not covered |
| Kiln furniture |
Not covered |
Warranty coverage must be activated by registering your purchase.
What the Warranty Covers
Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.
If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.
Warranty Registration Required
To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.
Reporting a Defect
Defects must be reported in writing within six (6) days of discovery. Your written notice should include:
- The date the issue was discovered
- The place of purchase
- Proof of purchase
- A description of the defect
- Photos or videos, if available
Warranty Exclusions
The Olympic Kilns warranty does not cover damage or issues caused by:
- Kilns damaged or altered after leaving the factory.
- Damage caused by reduction firing or salt firing.
- Over-firing or exceeding the maximum cone or temperature rating.
- Improper installation.
- Use of electrical voltages different from those specified for the kiln.
- Firing materials other than ceramics and glass.
- Thermocouples or kiln furniture.
Freight Damage Is Not Warranty Damage
Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.
Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.
Warranty Claim Process
If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.
If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.
Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.
Customer Responsibilities
For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.
- Requested parts must be packaged carefully and shipped freight prepaid.
- The customer is responsible for dismantling and reinstalling parts.
- The customer is responsible for packaging and shipping costs unless otherwise stated.
- Only the parts requested by Olympic Kilns should be shipped.
If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.
Repair, Replacement, or Refund
If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.
Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.
Non-Warranty Repairs
If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.
Limits of Warranty Coverage
Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Manufacturer Information
Olympic Kilns is manufactured by Haugen Manufacturing, Inc.
P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542
Need Help?
If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.
Email: sales@peachstatepottery.com
Phone: 470-264-3563