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Olympic Kilns 2023HE oval electric kiln with lid open displaying spacious firing chamber and control box

Olympic Kilns 2023HE Oval Electric Kiln

by Olympic Kilns
Save $498.00
$5,135.00
$4,637.00
🚚
Free Freight Delivery Included
✓ No sales tax outside GA ✓ Liftgate included free ✓ Authorized dealer
🔨
Made to Order: Kilns are built after ordering to your exact specifications. Current estimate is 8–12 weeks.
⚡
Need it sooner? Quick-Ship models ship in 2–3 weeks
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Questions? Call or text us at (470) 264-3563

Notify me when back in stock

Olympic Kilns · Electric Kiln · Oval Top-Loading Olympic 2023HE Oval Electric Kiln Model 2023HE · 240V or 208V · 30″ W × 20″ D × 24.5″ H · 7.2 cu ft · Cone 10 / 2350°F The 2023HE features a unique oval chamber design that maximizes capacity for large platters, oval serving pieces, and wide sculptural work that won't fit in standard round kilns. At 30 inches wide and 20 inches front-to-back, this 7.2 cubic foot kiln fires to cone 10 on 240V single-phase power with the KilnStar digital controller. The oval footprint saves floor space compared to square kilns while providing generous width for oversized functional ware.
Firing rangeCone 10 / 2350°F
Chamber size30″ W × 20″ D × 24.5″ H / 7.2 cu ft
Power240V or 208V single-phase
ShapeOval chamber for platters & wide work
What’s included
KilnStar digital controller 6-segment programmable controller with cone fire mode, multi-speed bisque, user programs, and delay start
3-inch firebrick High-duty 2600°F rated insulating firebrick for efficient heat retention and cone 10 capability
Stainless steel jacket Corrosion-resistant stainless exterior with powder-coated steel bands and reinforced lid
Balanced element design Elements distributed throughout chamber walls for even heat distribution across the oval firing space
Metal stand with casters Heavy-duty steel stand with locking swivel casters for mobility and working height positioning
Pilot light indicator External power indicator shows when kiln is energized for safety awareness
Technical specifications
Model2023HE
Chamber dimensions30″ W × 20″ front-to-back × 24.5″ H
Chamber capacity7.2 cubic feet
Brick thickness3 inches
Max firing temperatureCone 10 / 2350°F
Voltage options240V or 208V single-phase
Amperage @ 240V48 amps
Wattage @ 240V11,520 watts
Recommended breaker60 amp
Plug configurationHardwired (no plug included)
Wire size6 AWG copper minimum
ControllerKilnStar digital (6-segment programmable)
Shipping weightApproximately 650 lbs
Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers.
Optional accessories
Solid-state relay (SSR) upgrade Replaces mechanical contactors for silent operation, extended component life, and smoother power delivery
Furniture kit Custom-sized kiln shelves and posts for the oval chamber configuration
Orton automatic vent system Downdraft ventilation for fume removal, even firing, and safer studio air quality
Lid lift system Spring-assisted mechanism for safe one-handed lid opening and reduced strain
Power interrupt module Automatically shuts down kiln during power outage to prevent thermal shock and element damage
Type S thermocouple replacement Spare thermocouple for temperature sensing system maintenance
Emergency parts kit Critical spare parts including thermocouple, fuses, and connectors for quick repairs
Controller upgrade
Genesis Touchscreen — Bartlett InstrumentsRecommended
The Genesis replaces the KilnStar with a full-color touchscreen interface, expanded programming capacity, and advanced diagnostic tools for production studios and advanced ceramicists.
  • Full-color touchscreen with intuitive menu navigation
  • Store up to 100 custom firing programs with 32 segments each
  • Real-time firing graphs display temperature curves during and after firing
  • Data logging exports firing records via USB for quality control documentation
  • Bluetooth connectivity for wireless monitoring and control via smartphone app
  • Advanced diagnostics display element resistance and system health status
Common questions
What electrical service does the 2023HE require?
The 2023HE requires 240V or 208V single-phase power at 48 amps, with a recommended 60-amp dedicated breaker. The kiln must be hardwired by a licensed electrician using 6 AWG copper wire minimum. It cannot be plugged into a standard outlet. You'll need to verify your electrical panel has capacity for this load before installation.
Does this kiln include kiln shelves and posts?
No, furniture is sold separately. Because the 2023HE has an oval chamber, you'll need custom-sized oval or rectangular shelves. We recommend ordering a furniture kit designed specifically for this model to maximize usable space and ensure proper fit within the 30″ × 20″ chamber.
What makes the oval shape advantageous over a round kiln?
The 30-inch width accommodates large platters, oval serving pieces, and wide sculptural forms that won't fit in standard 23-inch round kilns. The 20-inch depth keeps the footprint smaller than a 30-inch square kiln while still providing 7.2 cubic feet of capacity. This shape is particularly valuable for production potters making dinnerware with large serving pieces.
Can this kiln fire stoneware and porcelain to full maturity?
Yes, the 2023HE fires to cone 10 (2350°F), which covers all standard ceramic clay bodies including high-fire stoneware, porcelain, and cone 10 glazes. The 3-inch brick provides the insulation needed for efficient high-temperature firings with proper heat retention.
How is the Olympic warranty activated?
Olympic's one-year limited warranty must be registered within 30 days of delivery. Registration is done through Olympic Kilns directly. The warranty is only valid when purchased through authorized dealers like Peach State Pottery, and covers defects in materials and workmanship under normal use.
Not sure if the 2023HE is the right kiln for your space? Our team can help you evaluate electrical requirements, compare capacity options, and coordinate delivery to your Atlanta-area studio.
Talk to an expert →
About this kiln
Best for: Serious hobbyists, home studio potters, and small production studios who need a reliable, high-fire American-made kiln with full manufacturer support and room to grow.
🔨
Lead time
8–12 weeks
Made to order — built to your exact voltage and controller selections after ordering.
✓
Warranty
Manufacturer warranty included
Full coverage. We are here if anything goes wrong after your order.
Why buy from Peach State Pottery?
★ Authorized Olympic Kilns Dealer
★ No sales tax outside Georgia
★ Free shipping included
★ Real support before & after order
★ Military discount for veterans
★ We are here if anything goes wrong
Call or text us:✆ (470) 264-3563
⏱
Production batches fill quickly
Placing your order now secures your spot in the current production batch and locks in today's pricing. Lead times can extend during busy periods.
✆ Call or text us ✉ Save 3% — pay by wire transfer
Description
Olympic Kilns · Electric Kiln · Oval Top-Loading Olympic 2023HE Oval Electric Kiln Model 2023HE · 240V or 208V · 30″ W × 20″ D × 24.5″ H · 7.2 cu ft · Cone 10 / 2350°F The 2023HE features a unique oval chamber design that maximizes capacity for large platters, oval serving pieces, and wide sculptural work that won't fit in standard round kilns. At 30 inches wide and 20 inches front-to-back, this 7.2 cubic foot kiln fires to cone 10 on 240V single-phase power with the KilnStar digital controller. The oval footprint saves floor space compared to square kilns while providing generous width for oversized functional ware. Firing rangeCone 10 / 2350°F Chamber size30″ W × 20″ D × 24.5″ H / 7.2 cu ft Power240V or 208V single-phase ShapeOval chamber for platters & wide work What’s included KilnStar digital controller 6-segment programmable controller with cone fire mode, multi-speed bisque, user programs, and delay start 3-inch firebrick High-duty 2600°F rated insulating firebrick for efficient heat retention and cone 10 capability Stainless steel jacket Corrosion-resistant stainless exterior with powder-coated steel bands and reinforced lid Balanced element design Elements distributed throughout chamber walls for even heat distribution across the oval firing space Metal stand with casters Heavy-duty steel stand with locking swivel casters for mobility and working height positioning Pilot light indicator External power indicator shows when kiln is energized for safety awareness Technical specifications Model2023HE Chamber dimensions30″ W × 20″ front-to-back × 24.5″ H Chamber capacity7.2 cubic feet Brick thickness3 inches Max firing temperatureCone 10 / 2350°F Voltage options240V or 208V single-phase Amperage @ 240V48 amps Wattage @ 240V11,520 watts Recommended breaker60 amp Plug configurationHardwired (no plug included) Wire size6 AWG copper minimum ControllerKilnStar digital (6-segment programmable) Shipping weightApproximately 650 lbs Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Solid-state relay (SSR) upgrade Replaces mechanical contactors for silent operation, extended component life, and smoother power delivery Furniture kit Custom-sized kiln shelves and posts for the oval chamber configuration Orton automatic vent system Downdraft ventilation for fume removal, even firing, and safer studio air quality Lid lift system Spring-assisted mechanism for safe one-handed lid opening and reduced strain Power interrupt module Automatically shuts down kiln during power outage to prevent thermal shock and element damage Type S thermocouple replacement Spare thermocouple for temperature sensing system maintenance Emergency parts kit Critical spare parts including thermocouple, fuses, and connectors for quick repairs Controller upgrade Genesis Touchscreen — Bartlett InstrumentsRecommended The Genesis replaces the KilnStar with a full-color touchscreen interface, expanded programming capacity, and advanced diagnostic tools for production studios and advanced ceramicists.
  • Full-color touchscreen with intuitive menu navigation
  • Store up to 100 custom firing programs with 32 segments each
  • Real-time firing graphs display temperature curves during and after firing
  • Data logging exports firing records via USB for quality control documentation
  • Bluetooth connectivity for wireless monitoring and control via smartphone app
  • Advanced diagnostics display element resistance and system health status
 Common questions What electrical service does the 2023HE require? The 2023HE requires 240V or 208V single-phase power at 48 amps, with a recommended 60-amp dedicated breaker. The kiln must be hardwired by a licensed electrician using 6 AWG copper wire minimum. It cannot be plugged into a standard outlet. You'll need to verify your electrical panel has capacity for this load before installation. Does this kiln include kiln shelves and posts? No, furniture is sold separately. Because the 2023HE has an oval chamber, you'll need custom-sized oval or rectangular shelves. We recommend ordering a furniture kit designed specifically for this model to maximize usable space and ensure proper fit within the 30″ × 20″ chamber. What makes the oval shape advantageous over a round kiln? The 30-inch width accommodates large platters, oval serving pieces, and wide sculptural forms that won't fit in standard 23-inch round kilns. The 20-inch depth keeps the footprint smaller than a 30-inch square kiln while still providing 7.2 cubic feet of capacity. This shape is particularly valuable for production potters making dinnerware with large serving pieces. Can this kiln fire stoneware and porcelain to full maturity? Yes, the 2023HE fires to cone 10 (2350°F), which covers all standard ceramic clay bodies including high-fire stoneware, porcelain, and cone 10 glazes. The 3-inch brick provides the insulation needed for efficient high-temperature firings with proper heat retention. How is the Olympic warranty activated? Olympic's one-year limited warranty must be registered within 30 days of delivery. Registration is done through Olympic Kilns directly. The warranty is only valid when purchased through authorized dealers like Peach State Pottery, and covers defects in materials and workmanship under normal use. Not sure if the 2023HE is the right kiln for your space? Our team can help you evaluate electrical requirements, compare capacity options, and coordinate delivery to your Atlanta-area studio. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563

Description
Olympic Kilns · Electric Kiln · Oval Top-Loading Olympic 2023HE Oval Electric Kiln Model 2023HE · 240V or 208V · 30″ W × 20″ D × 24.5″ H · 7.2 cu ft · Cone 10 / 2350°F The 2023HE features a unique oval chamber design that maximizes capacity for large platters, oval serving pieces, and wide sculptural work that won't fit in standard round kilns. At 30 inches wide and 20 inches front-to-back, this 7.2 cubic foot kiln fires to cone 10 on 240V single-phase power with the KilnStar digital controller. The oval footprint saves floor space compared to square kilns while providing generous width for oversized functional ware. Firing rangeCone 10 / 2350°F Chamber size30″ W × 20″ D × 24.5″ H / 7.2 cu ft Power240V or 208V single-phase ShapeOval chamber for platters & wide work What’s included KilnStar digital controller 6-segment programmable controller with cone fire mode, multi-speed bisque, user programs, and delay start 3-inch firebrick High-duty 2600°F rated insulating firebrick for efficient heat retention and cone 10 capability Stainless steel jacket Corrosion-resistant stainless exterior with powder-coated steel bands and reinforced lid Balanced element design Elements distributed throughout chamber walls for even heat distribution across the oval firing space Metal stand with casters Heavy-duty steel stand with locking swivel casters for mobility and working height positioning Pilot light indicator External power indicator shows when kiln is energized for safety awareness Technical specifications Model2023HE Chamber dimensions30″ W × 20″ front-to-back × 24.5″ H Chamber capacity7.2 cubic feet Brick thickness3 inches Max firing temperatureCone 10 / 2350°F Voltage options240V or 208V single-phase Amperage @ 240V48 amps Wattage @ 240V11,520 watts Recommended breaker60 amp Plug configurationHardwired (no plug included) Wire size6 AWG copper minimum ControllerKilnStar digital (6-segment programmable) Shipping weightApproximately 650 lbs Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Solid-state relay (SSR) upgrade Replaces mechanical contactors for silent operation, extended component life, and smoother power delivery Furniture kit Custom-sized kiln shelves and posts for the oval chamber configuration Orton automatic vent system Downdraft ventilation for fume removal, even firing, and safer studio air quality Lid lift system Spring-assisted mechanism for safe one-handed lid opening and reduced strain Power interrupt module Automatically shuts down kiln during power outage to prevent thermal shock and element damage Type S thermocouple replacement Spare thermocouple for temperature sensing system maintenance Emergency parts kit Critical spare parts including thermocouple, fuses, and connectors for quick repairs Controller upgrade Genesis Touchscreen — Bartlett InstrumentsRecommended The Genesis replaces the KilnStar with a full-color touchscreen interface, expanded programming capacity, and advanced diagnostic tools for production studios and advanced ceramicists.
  • Full-color touchscreen with intuitive menu navigation
  • Store up to 100 custom firing programs with 32 segments each
  • Real-time firing graphs display temperature curves during and after firing
  • Data logging exports firing records via USB for quality control documentation
  • Bluetooth connectivity for wireless monitoring and control via smartphone app
  • Advanced diagnostics display element resistance and system health status
 Common questions What electrical service does the 2023HE require? The 2023HE requires 240V or 208V single-phase power at 48 amps, with a recommended 60-amp dedicated breaker. The kiln must be hardwired by a licensed electrician using 6 AWG copper wire minimum. It cannot be plugged into a standard outlet. You'll need to verify your electrical panel has capacity for this load before installation. Does this kiln include kiln shelves and posts? No, furniture is sold separately. Because the 2023HE has an oval chamber, you'll need custom-sized oval or rectangular shelves. We recommend ordering a furniture kit designed specifically for this model to maximize usable space and ensure proper fit within the 30″ × 20″ chamber. What makes the oval shape advantageous over a round kiln? The 30-inch width accommodates large platters, oval serving pieces, and wide sculptural forms that won't fit in standard 23-inch round kilns. The 20-inch depth keeps the footprint smaller than a 30-inch square kiln while still providing 7.2 cubic feet of capacity. This shape is particularly valuable for production potters making dinnerware with large serving pieces. Can this kiln fire stoneware and porcelain to full maturity? Yes, the 2023HE fires to cone 10 (2350°F), which covers all standard ceramic clay bodies including high-fire stoneware, porcelain, and cone 10 glazes. The 3-inch brick provides the insulation needed for efficient high-temperature firings with proper heat retention. How is the Olympic warranty activated? Olympic's one-year limited warranty must be registered within 30 days of delivery. Registration is done through Olympic Kilns directly. The warranty is only valid when purchased through authorized dealers like Peach State Pottery, and covers defects in materials and workmanship under normal use. Not sure if the 2023HE is the right kiln for your space? Our team can help you evaluate electrical requirements, compare capacity options, and coordinate delivery to your Atlanta-area studio. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563