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About this kiln
Best for: Serious hobbyists, home studio potters, and small production studios who need a reliable, high-fire American-made kiln with full manufacturer support and room to grow.
🔨
Lead time
8–12 weeks
Made to order — built to your exact voltage and controller selections after ordering.
Warranty
Manufacturer warranty included
Full coverage. We are here if anything goes wrong after your order.
Why buy from Peach State Pottery?
Authorized Olympic Kilns Dealer
No sales tax outside Georgia
Free shipping included
Real support before & after order
Military discount for veterans
We are here if anything goes wrong
Call or text us:✆ (470) 264-3563
Production batches fill quickly
Placing your order now secures your spot in the current production batch and locks in today's pricing. Lead times can extend during busy periods.
Description
Olympic Kilns · Electric Kiln · Stackable Top-Loading Olympic 1827HE Electric Kiln Model 1827HE · 240V or 208V · 17.5″ W × 27″ H · 4.7 cubic feet · Cone 10 / 2350°F The Olympic 1827HE is a stackable top-loading electric kiln engineered for cone 10 high-fire ceramics with a 17.5″ wide by 27″ tall firing chamber. Its three-section stackable design allows for future expansion or reconfiguration, while 3-inch brick insulation and balanced element design deliver efficient, even firing to 2350°F. Equipped with the KilnStar controller for precise digital programming and zone control. Max tempCone 10 / 2350°F Chamber size17.5″ W × 27″ H Power240V or 208V Capacity4.7 cubic feet What’s included KilnStar digital controller Multi-zone programmable controller with ramp/hold programming, skip-step function, and cone fire mode for precise firing schedules 3-inch firebrick insulation High-density 2600°F rated K-23 firebrick for superior heat retention and energy efficiency during high-fire cycles Stackable three-section design Top, middle, and bottom sections separate for easy transport, future expansion, or reconfiguration into different chamber heights Balanced element system Precision-wound Kanthal A-1 heating elements distributed across all three sections for uniform heat distribution throughout the firing chamber Stainless steel jacket Durable corrosion-resistant exterior casing with powder-coated finish and reinforced corner posts for structural stability Metal stand with pilot light Welded tubular steel stand elevates kiln to working height; includes indicator pilot light to show when kiln is powered on Technical specifications Model number1827HE Interior dimensions17.5″ diameter × 27″ height Exterior dimensions26″ W × 26″ D × 56″ H (including stand) Chamber volume4.7 cubic feet Brick thickness3 inches (K-23 firebrick) Maximum temperatureCone 10 / 2350°F / 1288°C Voltage240V single-phase or 208V single-phase Amperage (240V)48 amps Wattage (240V)11,520 watts Recommended breaker60 amp circuit breaker Plug configurationNEMA 14-60P (hardwire recommended) Wire gauge6 AWG copper (minimum) Element wireKanthal A-1 high-temperature resistance wire Number of sections3 stackable sections Shipping weightApproximately 550 lbs Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Solid-state relay upgrade (SSR) Replaces standard mechanical relays with solid-state switching for silent operation, extended relay life, and elimination of contact wear Furniture kit Complete shelf and post set custom-sized for this kiln chamber; includes kiln-washed cordierite shelves and high-alumina posts Orton downdraft vent system Motorized ventilation system removes fumes and moisture during firing while maintaining proper kiln atmosphere and improving firing consistency Lid lift assist Spring-loaded mechanism counterbalances lid weight for easy one-handed opening and reduced physical strain during loading and unloading Rolling stand upgrade Heavy-duty locking caster system allows kiln to be repositioned within the studio while maintaining stability during firing Power interrupt protection Automatic shutoff system prevents kiln from restarting after power outage, protecting work from uncontrolled temperature fluctuations Dual-media lid conversion Allows firing of both ceramics and glass by swapping between standard ceramic lid and low-profile glass fusing lid configuration Multi-zone controller upgrade Independent temperature control for each kiln section enables precise heat adjustment for specialized firing schedules and gradient work Emergency parts kit Includes spare thermocouple, relay, element pins, and critical replacement components for minimizing downtime during equipment failure Type S thermocouple upgrade Platinum-based thermocouple provides superior accuracy and longevity compared to Type K for high-fire applications above cone 6 Controller upgrade Genesis Touchscreen — Bartlett InstrumentsRecommended The Genesis replaces the standard KilnStar controller with a full-color touchscreen interface, cloud connectivity, and advanced programming features for professional studio operations.
  • 7-inch color touchscreen with intuitive menu navigation and real-time firing graphs
  • Cloud-connected mobile app for remote monitoring, alerts, and firing schedule management from any device
  • Stores up to 200 custom programs with detailed ramp/hold segments and automated cone fire conversions
  • Built-in firing log automatically records every firing with temperature curves and program data for quality control
  • Email and text notifications for firing completion, temperature alerts, and fault conditions
  • Multi-language support and USB port for firmware updates and program file transfers
Common questions What electrical service does the 1827HE require? The 1827HE requires a dedicated 60-amp circuit with 240V single-phase power or 208V single-phase in commercial settings. You'll need 6 AWG copper wire run from your breaker panel to the kiln location. Most residential installations require a licensed electrician to install the circuit, and hardwiring is recommended over a plug connection for this amperage. The kiln draws 48 amps at 240V (11,520 watts), so verify your electrical service panel has sufficient capacity before installation. Does this kiln come with shelves and posts? No, kiln furniture is sold separately. The 1827HE requires a furniture kit specifically sized for its 17.5-inch diameter chamber. A typical furniture kit includes 3-4 full round cordierite shelves and approximately 9-12 posts in varying heights. You'll want kiln furniture rated for cone 10 firing to match the kiln's maximum temperature capability. What does the stackable design allow me to do? The three-section stackable construction means the top, middle, and bottom sections separate completely. This makes the kiln easier to move through doorways and up stairs during initial installation. In the future, you can add or remove sections to change the chamber height (creating an 18-inch or 36-inch tall chamber instead of 27 inches), or you can purchase additional sections to build a second kiln using some of your existing sections. Each section contains its own heating elements. How is the warranty activated? Olympic requires warranty registration within 30 days of delivery to activate the one-year limited warranty. You'll need to register directly with Olympic Kilns (not with Peach State Pottery) and provide proof of purchase. The warranty only covers defects in materials and workmanship when purchased through authorized dealers. Wear items like elements, thermocouples, and relays have separate coverage terms outlined in the warranty documentation. Can this kiln fire glass as well as ceramics? Yes, but you'll want the dual-media lid conversion accessory for optimal glass fusing results. The standard ceramic lid configuration works for glass firing, but the dual-media system includes a lower-profile lid specifically designed for glass work that provides better heat distribution for fusing and slumping. The KilnStar controller can be programmed for glass firing schedules with appropriate ramp and hold segments for glass projects. Not sure if the 1827HE is the right kiln for your space? We'll help you verify electrical requirements, compare chamber sizes, and coordinate delivery to your studio. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563

Description
Olympic Kilns · Electric Kiln · Stackable Top-Loading Olympic 1827HE Electric Kiln Model 1827HE · 240V or 208V · 17.5″ W × 27″ H · 4.7 cubic feet · Cone 10 / 2350°F The Olympic 1827HE is a stackable top-loading electric kiln engineered for cone 10 high-fire ceramics with a 17.5″ wide by 27″ tall firing chamber. Its three-section stackable design allows for future expansion or reconfiguration, while 3-inch brick insulation and balanced element design deliver efficient, even firing to 2350°F. Equipped with the KilnStar controller for precise digital programming and zone control. Max tempCone 10 / 2350°F Chamber size17.5″ W × 27″ H Power240V or 208V Capacity4.7 cubic feet What’s included KilnStar digital controller Multi-zone programmable controller with ramp/hold programming, skip-step function, and cone fire mode for precise firing schedules 3-inch firebrick insulation High-density 2600°F rated K-23 firebrick for superior heat retention and energy efficiency during high-fire cycles Stackable three-section design Top, middle, and bottom sections separate for easy transport, future expansion, or reconfiguration into different chamber heights Balanced element system Precision-wound Kanthal A-1 heating elements distributed across all three sections for uniform heat distribution throughout the firing chamber Stainless steel jacket Durable corrosion-resistant exterior casing with powder-coated finish and reinforced corner posts for structural stability Metal stand with pilot light Welded tubular steel stand elevates kiln to working height; includes indicator pilot light to show when kiln is powered on Technical specifications Model number1827HE Interior dimensions17.5″ diameter × 27″ height Exterior dimensions26″ W × 26″ D × 56″ H (including stand) Chamber volume4.7 cubic feet Brick thickness3 inches (K-23 firebrick) Maximum temperatureCone 10 / 2350°F / 1288°C Voltage240V single-phase or 208V single-phase Amperage (240V)48 amps Wattage (240V)11,520 watts Recommended breaker60 amp circuit breaker Plug configurationNEMA 14-60P (hardwire recommended) Wire gauge6 AWG copper (minimum) Element wireKanthal A-1 high-temperature resistance wire Number of sections3 stackable sections Shipping weightApproximately 550 lbs Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Solid-state relay upgrade (SSR) Replaces standard mechanical relays with solid-state switching for silent operation, extended relay life, and elimination of contact wear Furniture kit Complete shelf and post set custom-sized for this kiln chamber; includes kiln-washed cordierite shelves and high-alumina posts Orton downdraft vent system Motorized ventilation system removes fumes and moisture during firing while maintaining proper kiln atmosphere and improving firing consistency Lid lift assist Spring-loaded mechanism counterbalances lid weight for easy one-handed opening and reduced physical strain during loading and unloading Rolling stand upgrade Heavy-duty locking caster system allows kiln to be repositioned within the studio while maintaining stability during firing Power interrupt protection Automatic shutoff system prevents kiln from restarting after power outage, protecting work from uncontrolled temperature fluctuations Dual-media lid conversion Allows firing of both ceramics and glass by swapping between standard ceramic lid and low-profile glass fusing lid configuration Multi-zone controller upgrade Independent temperature control for each kiln section enables precise heat adjustment for specialized firing schedules and gradient work Emergency parts kit Includes spare thermocouple, relay, element pins, and critical replacement components for minimizing downtime during equipment failure Type S thermocouple upgrade Platinum-based thermocouple provides superior accuracy and longevity compared to Type K for high-fire applications above cone 6 Controller upgrade Genesis Touchscreen — Bartlett InstrumentsRecommended The Genesis replaces the standard KilnStar controller with a full-color touchscreen interface, cloud connectivity, and advanced programming features for professional studio operations.
  • 7-inch color touchscreen with intuitive menu navigation and real-time firing graphs
  • Cloud-connected mobile app for remote monitoring, alerts, and firing schedule management from any device
  • Stores up to 200 custom programs with detailed ramp/hold segments and automated cone fire conversions
  • Built-in firing log automatically records every firing with temperature curves and program data for quality control
  • Email and text notifications for firing completion, temperature alerts, and fault conditions
  • Multi-language support and USB port for firmware updates and program file transfers
Common questions What electrical service does the 1827HE require? The 1827HE requires a dedicated 60-amp circuit with 240V single-phase power or 208V single-phase in commercial settings. You'll need 6 AWG copper wire run from your breaker panel to the kiln location. Most residential installations require a licensed electrician to install the circuit, and hardwiring is recommended over a plug connection for this amperage. The kiln draws 48 amps at 240V (11,520 watts), so verify your electrical service panel has sufficient capacity before installation. Does this kiln come with shelves and posts? No, kiln furniture is sold separately. The 1827HE requires a furniture kit specifically sized for its 17.5-inch diameter chamber. A typical furniture kit includes 3-4 full round cordierite shelves and approximately 9-12 posts in varying heights. You'll want kiln furniture rated for cone 10 firing to match the kiln's maximum temperature capability. What does the stackable design allow me to do? The three-section stackable construction means the top, middle, and bottom sections separate completely. This makes the kiln easier to move through doorways and up stairs during initial installation. In the future, you can add or remove sections to change the chamber height (creating an 18-inch or 36-inch tall chamber instead of 27 inches), or you can purchase additional sections to build a second kiln using some of your existing sections. Each section contains its own heating elements. How is the warranty activated? Olympic requires warranty registration within 30 days of delivery to activate the one-year limited warranty. You'll need to register directly with Olympic Kilns (not with Peach State Pottery) and provide proof of purchase. The warranty only covers defects in materials and workmanship when purchased through authorized dealers. Wear items like elements, thermocouples, and relays have separate coverage terms outlined in the warranty documentation. Can this kiln fire glass as well as ceramics? Yes, but you'll want the dual-media lid conversion accessory for optimal glass fusing results. The standard ceramic lid configuration works for glass firing, but the dual-media system includes a lower-profile lid specifically designed for glass work that provides better heat distribution for fusing and slumping. The KilnStar controller can be programmed for glass firing schedules with appropriate ramp and hold segments for glass projects. Not sure if the 1827HE is the right kiln for your space? We'll help you verify electrical requirements, compare chamber sizes, and coordinate delivery to your studio. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563