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Description
Olympic Kilns · Electric Kiln · Stackable Top-Loading Olympic 2323HE Electric Kiln Model 2323HE · 240V or 208V · 23.375″ W × 22.5″ H · 5.83 Cubic Feet · Cone 10 / 2350°F The Olympic 2323HE is a stackable electric kiln designed for high-fire ceramics up to Cone 10, featuring 5.83 cubic feet of firing chamber capacity in a 23.375″ diameter format. This three-section kiln includes the KilnStar controller with five standard programs and 20 user-definable programs, plus 3-inch insulating firebrick for efficient high-temperature firing. The stackable design allows you to add or remove sections as your production needs change. Maximum TemperatureCone 10 / 2350°F Chamber Size23.375″ W × 22.5″ H / 5.83 cu ft Electrical240V or 208V operation DesignStackable 3-section configuration What’s included KilnStar Digital Controller Five pre-programmed firing schedules plus 20 user-definable programs with cone fire and speed fire modes 3-Inch Insulating Firebrick High-grade insulation for efficient Cone 10 firing with reduced energy consumption and outer shell temperatures Stainless Steel Jacket Durable stainless steel outer casing with riveted stainless bands for structural integrity and long service life Metal Stand Heavy-duty steel stand with 12-inch leg height for comfortable loading and proper kiln ventilation clearance Balanced Element Design Precision-coiled elements in grooved brick for even heat distribution and extended element life Pilot Light Indicator Front-mounted indicator light shows when kiln is receiving power for safety awareness Stackable Configuration Three-section construction allows adding or removing rings to customize firing chamber height Spring-Loaded Lid Counterweighted lid system for easy one-handed opening and secure closing Technical specifications Model2323HE Interior Dimensions23.375″ diameter × 22.5″ height Firing Chamber Capacity5.83 cubic feet Brick Thickness3 inches Maximum TemperatureCone 10 / 2350°F Voltage Options240V single-phase or 208V single-phase Amperage @ 240V44 amps Amperage @ 208V51 amps Wattage @ 240V10,560 watts Wattage @ 208V10,608 watts Circuit Breaker @ 240V60-amp breaker required Circuit Breaker @ 208V60-amp breaker required Plug ConfigurationHardwire installation (no plug included) Wire Size Required6-gauge copper wire minimum Sections3 stackable rings plus lid and base Estimated Shipping Weight450 lbs Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Solid State Relay (SSR) Upgrade Silent operation with no mechanical relay clicking, extended control reliability, and reduced electrical noise Furniture Kit Kiln shelf, posts, and stilts sized specifically for the 23.375″ diameter chamber to maximize loading capacity Orton Kiln Vent System Downdraft ventilation system removes fumes and moisture during firing while improving temperature uniformity Automatic Lid Lift Motorized lid opener cracks lid at end of firing for controlled cooling and reduced manual handling Rolling Stand Heavy-duty wheeled base with locking casters for kiln mobility within your studio space Power Interrupt Module Automatically shuts off kiln when firing is complete to prevent unattended operation and save energy Dual Media Lid Specialized lid with additional elements for even heating when firing glass or flat work Multi-Zone Control Upgrade Independent control of top, middle, and bottom element zones for precise temperature profiling Emergency Parts Kit Critical replacement components including thermocouple, relays, and fuses for minimal downtime Type S Thermocouple Upgrade Premium thermocouple provides faster response time and extended accuracy at high temperatures Controller upgrade Genesis Touchscreen — Bartlett InstrumentsRecommended The Genesis replaces the standard KilnStar controller with a full-color 4.3-inch touchscreen interface offering advanced programming capabilities and real-time firing data. Features include 250 user programs, custom cone tables, integrated kiln log storage, and USB connectivity for program backup and software updates.
  • 4.3-inch full-color touchscreen with intuitive menu navigation
  • Store up to 250 custom firing programs with detailed ramp-and-hold steps
  • Automatic log recording of every firing with temperature graphs and cone results
  • Custom cone fire tables allow precise calibration for your clay and glaze results
  • USB port for program backup, software updates, and data transfer to computer
  • Delay start, preheat, and controlled cooling features for advanced firing schedules
Common questions What electrical work is required to install the 2323HE? The 2323HE requires a dedicated 60-amp circuit with hardwire installation (no plug). At 240V, it draws 44 amps; at 208V, it draws 51 amps. You'll need 6-gauge copper wire run from your electrical panel to the kiln location. A licensed electrician should complete the installation and ensure proper grounding and circuit protection. The kiln does not come with a power cord and must be hardwired according to local electrical codes. Does the kiln come with shelves and posts? No, furniture (shelves, posts, and stilts) is not included with the kiln and must be purchased separately. We recommend ordering a furniture kit sized for the 23.375″ diameter chamber when you purchase the kiln. A typical furniture kit for this size includes multiple shelves, various height posts, and stilts for proper stacking and airflow during firing. Can I add or remove sections from this kiln later? Yes, the 2323HE's stackable design allows you to purchase additional 7.5-inch rings to increase firing chamber height or remove rings to reduce capacity. Each ring adds approximately 1.94 cubic feet of volume. Changes to the number of sections require element and electrical adjustments, so consult with Olympic Kilns or Peach State Pottery before modifying your kiln configuration. How do I activate the Olympic Kilns warranty? You must register your kiln with Olympic Kilns within 30 days of delivery to activate the one-year limited warranty. Registration can be completed on the Olympic Kilns website using your kiln serial number and purchase information. The warranty is valid only for kilns purchased through authorized dealers like Peach State Pottery and covers defects in materials and workmanship under normal use. What is the difference between the standard KilnStar controller and the Genesis upgrade? The standard KilnStar controller includes five pre-programmed firing schedules and 20 user-definable programs with basic ramp-and-hold functionality. The Genesis upgrade provides a full-color touchscreen interface, 250 program storage capacity, automatic firing logs with temperature graphs, USB connectivity for data backup, and custom cone tables for precise calibration. The Genesis is recommended for production studios or advanced ceramicists who need detailed firing documentation and complex firing schedules. Not sure if the 2323HE is the right kiln for your space? Our team can help you evaluate electrical requirements, firing capacity needs, and configuration options. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563

Description
Olympic Kilns · Electric Kiln · Stackable Top-Loading Olympic 2323HE Electric Kiln Model 2323HE · 240V or 208V · 23.375″ W × 22.5″ H · 5.83 Cubic Feet · Cone 10 / 2350°F The Olympic 2323HE is a stackable electric kiln designed for high-fire ceramics up to Cone 10, featuring 5.83 cubic feet of firing chamber capacity in a 23.375″ diameter format. This three-section kiln includes the KilnStar controller with five standard programs and 20 user-definable programs, plus 3-inch insulating firebrick for efficient high-temperature firing. The stackable design allows you to add or remove sections as your production needs change. Maximum TemperatureCone 10 / 2350°F Chamber Size23.375″ W × 22.5″ H / 5.83 cu ft Electrical240V or 208V operation DesignStackable 3-section configuration What’s included KilnStar Digital Controller Five pre-programmed firing schedules plus 20 user-definable programs with cone fire and speed fire modes 3-Inch Insulating Firebrick High-grade insulation for efficient Cone 10 firing with reduced energy consumption and outer shell temperatures Stainless Steel Jacket Durable stainless steel outer casing with riveted stainless bands for structural integrity and long service life Metal Stand Heavy-duty steel stand with 12-inch leg height for comfortable loading and proper kiln ventilation clearance Balanced Element Design Precision-coiled elements in grooved brick for even heat distribution and extended element life Pilot Light Indicator Front-mounted indicator light shows when kiln is receiving power for safety awareness Stackable Configuration Three-section construction allows adding or removing rings to customize firing chamber height Spring-Loaded Lid Counterweighted lid system for easy one-handed opening and secure closing Technical specifications Model2323HE Interior Dimensions23.375″ diameter × 22.5″ height Firing Chamber Capacity5.83 cubic feet Brick Thickness3 inches Maximum TemperatureCone 10 / 2350°F Voltage Options240V single-phase or 208V single-phase Amperage @ 240V44 amps Amperage @ 208V51 amps Wattage @ 240V10,560 watts Wattage @ 208V10,608 watts Circuit Breaker @ 240V60-amp breaker required Circuit Breaker @ 208V60-amp breaker required Plug ConfigurationHardwire installation (no plug included) Wire Size Required6-gauge copper wire minimum Sections3 stackable rings plus lid and base Estimated Shipping Weight450 lbs Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Solid State Relay (SSR) Upgrade Silent operation with no mechanical relay clicking, extended control reliability, and reduced electrical noise Furniture Kit Kiln shelf, posts, and stilts sized specifically for the 23.375″ diameter chamber to maximize loading capacity Orton Kiln Vent System Downdraft ventilation system removes fumes and moisture during firing while improving temperature uniformity Automatic Lid Lift Motorized lid opener cracks lid at end of firing for controlled cooling and reduced manual handling Rolling Stand Heavy-duty wheeled base with locking casters for kiln mobility within your studio space Power Interrupt Module Automatically shuts off kiln when firing is complete to prevent unattended operation and save energy Dual Media Lid Specialized lid with additional elements for even heating when firing glass or flat work Multi-Zone Control Upgrade Independent control of top, middle, and bottom element zones for precise temperature profiling Emergency Parts Kit Critical replacement components including thermocouple, relays, and fuses for minimal downtime Type S Thermocouple Upgrade Premium thermocouple provides faster response time and extended accuracy at high temperatures Controller upgrade Genesis Touchscreen — Bartlett InstrumentsRecommended The Genesis replaces the standard KilnStar controller with a full-color 4.3-inch touchscreen interface offering advanced programming capabilities and real-time firing data. Features include 250 user programs, custom cone tables, integrated kiln log storage, and USB connectivity for program backup and software updates.
  • 4.3-inch full-color touchscreen with intuitive menu navigation
  • Store up to 250 custom firing programs with detailed ramp-and-hold steps
  • Automatic log recording of every firing with temperature graphs and cone results
  • Custom cone fire tables allow precise calibration for your clay and glaze results
  • USB port for program backup, software updates, and data transfer to computer
  • Delay start, preheat, and controlled cooling features for advanced firing schedules
Common questions What electrical work is required to install the 2323HE? The 2323HE requires a dedicated 60-amp circuit with hardwire installation (no plug). At 240V, it draws 44 amps; at 208V, it draws 51 amps. You'll need 6-gauge copper wire run from your electrical panel to the kiln location. A licensed electrician should complete the installation and ensure proper grounding and circuit protection. The kiln does not come with a power cord and must be hardwired according to local electrical codes. Does the kiln come with shelves and posts? No, furniture (shelves, posts, and stilts) is not included with the kiln and must be purchased separately. We recommend ordering a furniture kit sized for the 23.375″ diameter chamber when you purchase the kiln. A typical furniture kit for this size includes multiple shelves, various height posts, and stilts for proper stacking and airflow during firing. Can I add or remove sections from this kiln later? Yes, the 2323HE's stackable design allows you to purchase additional 7.5-inch rings to increase firing chamber height or remove rings to reduce capacity. Each ring adds approximately 1.94 cubic feet of volume. Changes to the number of sections require element and electrical adjustments, so consult with Olympic Kilns or Peach State Pottery before modifying your kiln configuration. How do I activate the Olympic Kilns warranty? You must register your kiln with Olympic Kilns within 30 days of delivery to activate the one-year limited warranty. Registration can be completed on the Olympic Kilns website using your kiln serial number and purchase information. The warranty is valid only for kilns purchased through authorized dealers like Peach State Pottery and covers defects in materials and workmanship under normal use. What is the difference between the standard KilnStar controller and the Genesis upgrade? The standard KilnStar controller includes five pre-programmed firing schedules and 20 user-definable programs with basic ramp-and-hold functionality. The Genesis upgrade provides a full-color touchscreen interface, 250 program storage capacity, automatic firing logs with temperature graphs, USB connectivity for data backup, and custom cone tables for precise calibration. The Genesis is recommended for production studios or advanced ceramicists who need detailed firing documentation and complex firing schedules. Not sure if the 2323HE is the right kiln for your space? Our team can help you evaluate electrical requirements, firing capacity needs, and configuration options. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563