NO TIME TO CALL? SEND US A TEXT INSTEAD! | PRICE MATCH GUARANTEE | NO SALES TAX OUTSIDE GA* | MILITARY/VETERAN DISCOUNTS AVAILABLE
NO TIME TO CALL? SEND US A TEXT INSTEAD! | PRICE MATCH GUARANTEE | NO SALES TAX OUTSIDE GA* | MILITARY/VETERAN DISCOUNTS AVAILABLE
About Us Contact Us Shipping Returns Terms of Service
Skip to content
Olympic Kilns 23 inch Raku gas kiln with chamber lifted open for raku firing access

Olympic Kilns 23 Raku Updraft Gas Kiln

by Olympic Kilns
Save $396.00
$4,860.00
$4,464.00
Authorized Olympic Kilns Dealer
🚚 Free Freight Delivery Included
Ships to the contiguous U.S. with no freight charge at checkout. Liftgate delivery is included free. Only very remote locations, islands, or limited-access addresses may require a fee — we always confirm before processing.
No sales tax outside Georgia  ·  No hidden charges after ordering
★
Best for
Serious hobbyists, home studio potters, and small production studios who need a reliable, high-fire American-made kiln with full manufacturer support and room to grow.
🔨 Lead time
8–12 weeks
Made to order — built to your exact voltage and controller selections after ordering.
✓ Warranty
Manufacturer warranty
Full coverage included. We are here if anything goes wrong.
⚡
Need it sooner? Quick-Ship models ship in 2–3 weeks
Pre-configured — no waiting on custom builds
View Quick-Ship
✓ Why buy from Peach State Pottery?
★ Authorized Olympic Kilns Dealer
★ No sales tax outside Georgia
★ Free shipping included
★ Real support before & after order
★ Military discount for veterans
★ We are here if anything goes wrong
Call or text us:✆ (470) 264-3563
⏱
Production batches fill quickly
Olympic kilns are made to order. Placing your order now secures your spot in the current production batch and locks in today’s pricing. Lead times can extend during busy periods.
Have questions before you order?
Call or text us at (470) 264-3563 — we will help confirm the right setup for your studio.
✆ Call or text us ✉ Save 3% with wire transfer

Notify me when back in stock

Olympic Kilns · Gas Kiln · Raku Updraft Olympic Kilns 23 Raku Updraft Gas Kiln Model 23 Raku · Natural Gas or Propane · 23.375″ W × 27″ H · Fires to Cone 10 / 2350°F The Olympic 23 Raku is an updraft gas kiln engineered specifically for raku firing techniques that produce dramatic metallic lusters and crackle glazes. This 23.375-inch diameter kiln fires to Cone 10 on either natural gas or propane, with a specialized burner system designed for the rapid heating and controlled atmosphere required for successful raku work. Built with durable refractory materials and a convertible gas system, this kiln delivers consistent high-temperature performance for both traditional raku and alternative firing methods.
Max TemperatureCone 10 / 2350°F
Chamber Size23.375″ diameter × 27″ height
Fuel TypeNatural gas or propane
Kiln DesignUpdraft raku configuration
What’s included
Updraft Gas Burner System Purpose-built burner designed for raku firing with rapid heat-up capability and atmosphere control
Convertible Gas System Factory-configured for either natural gas or propane operation with conversion capability
Refractory Brick Construction High-temperature insulating firebrick designed to withstand thermal shock from raku firing cycles
Heavy-Duty Steel Frame Reinforced steel jacket and structural support for durability during repeated firings
Pilot Light System Integrated pilot for safe and reliable ignition with manual gas control valves
Kiln Stand Metal stand elevates the kiln to safe working height for loading and unloading hot raku pieces
Technical specifications
Model23 Raku
Kiln TypeUpdraft gas raku kiln
Interior Dimensions23.375″ diameter × 27″ height
Maximum TemperatureCone 10 / 2350°F
Fuel TypeNatural gas or propane (convertible)
Burner ConfigurationUpdraft burner system
Brick TypeHigh-temperature insulating firebrick
ConstructionSteel-jacketed with reinforced frame
Ignition SystemManual pilot light with gas valves
Shipping WeightApproximately 450 lbs
Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers.
Optional accessories
Kiln Furniture Kit High-temperature shelves and posts sized for 23″ diameter chamber, rated for raku thermal shock
Raku Tongs Long-handled professional tongs for safely removing hot pottery during raku firing process
Reduction Chamber Metal container for post-firing reduction atmosphere with combustible materials
Pyrometer Digital temperature monitoring system for accurate cone 10 firing control
Gas Pressure Regulator Precision regulator for consistent gas pressure and optimal firing performance
Replacement Burner Parts Spare orifices, thermocouples, and pilot components for routine maintenance
Common questions
Can this kiln run on both natural gas and propane? Yes. The Olympic 23 Raku is convertible between natural gas and propane. The kiln can be factory-configured for either fuel type, and conversion kits are available if you need to switch fuel sources. Natural gas typically provides more consistent BTU delivery for long firing sessions, while propane offers greater portability. Contact us to specify your preferred fuel type when ordering.
What are the gas supply requirements for this kiln? For natural gas operation, you'll need a dedicated gas line with adequate pressure (typically 7-14 inches water column) and sufficient BTU capacity to reach Cone 10 temperatures. For propane, a standard tank with appropriate regulator is required. The exact BTU rating and supply line sizing should be determined by a licensed gas technician based on your facility's specifications. All gas installations must comply with local codes and regulations.
Does this kiln come with kiln furniture? No, kiln furniture (shelves and posts) is sold separately. Raku firing often requires specialized furniture that can withstand rapid temperature changes and thermal shock. We recommend high-temperature shelves rated for Cone 10 and sized to fit the 23.375″ diameter chamber. Contact us for furniture kit recommendations specific to raku firing techniques.
What installation and ventilation requirements should I plan for? The Olympic 23 Raku requires outdoor installation or a well-ventilated indoor space with proper exhaust ventilation, as gas kilns produce combustion byproducts. You'll need clearance from combustible materials as specified in the owner's manual, typically 18-36 inches on all sides. The kiln should be installed on a non-combustible surface with the included stand. A licensed gas technician must perform the gas connection, and installation must meet all local fire and building codes.
How is the one-year warranty activated? Register your kiln with Olympic Kilns within 30 days of delivery to activate the one-year limited warranty. The warranty covers manufacturing defects in materials and workmanship but does not cover damage from improper installation, misuse, or normal wear components like burner parts. Warranty service is only valid when the kiln is purchased through an authorized Olympic dealer like Peach State Pottery.
Not sure if the Olympic 23 Raku is the right kiln for your studio? Our kiln specialists can help you evaluate gas supply requirements, ventilation needs, and whether this updraft raku kiln matches your firing goals.
Talk to an expert →
Description
Olympic Kilns · Gas Kiln · Raku Updraft Olympic Kilns 23 Raku Updraft Gas Kiln Model 23 Raku · Natural Gas or Propane · 23.375″ W × 27″ H · Fires to Cone 10 / 2350°F The Olympic 23 Raku is an updraft gas kiln engineered specifically for raku firing techniques that produce dramatic metallic lusters and crackle glazes. This 23.375-inch diameter kiln fires to Cone 10 on either natural gas or propane, with a specialized burner system designed for the rapid heating and controlled atmosphere required for successful raku work. Built with durable refractory materials and a convertible gas system, this kiln delivers consistent high-temperature performance for both traditional raku and alternative firing methods. Max TemperatureCone 10 / 2350°F Chamber Size23.375″ diameter × 27″ height Fuel TypeNatural gas or propane Kiln DesignUpdraft raku configuration What’s included Updraft Gas Burner System Purpose-built burner designed for raku firing with rapid heat-up capability and atmosphere control Convertible Gas System Factory-configured for either natural gas or propane operation with conversion capability Refractory Brick Construction High-temperature insulating firebrick designed to withstand thermal shock from raku firing cycles Heavy-Duty Steel Frame Reinforced steel jacket and structural support for durability during repeated firings Pilot Light System Integrated pilot for safe and reliable ignition with manual gas control valves Kiln Stand Metal stand elevates the kiln to safe working height for loading and unloading hot raku pieces Technical specifications Model23 Raku Kiln TypeUpdraft gas raku kiln Interior Dimensions23.375″ diameter × 27″ height Maximum TemperatureCone 10 / 2350°F Fuel TypeNatural gas or propane (convertible) Burner ConfigurationUpdraft burner system Brick TypeHigh-temperature insulating firebrick ConstructionSteel-jacketed with reinforced frame Ignition SystemManual pilot light with gas valves Shipping WeightApproximately 450 lbs Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Kiln Furniture Kit High-temperature shelves and posts sized for 23″ diameter chamber, rated for raku thermal shock Raku Tongs Long-handled professional tongs for safely removing hot pottery during raku firing process Reduction Chamber Metal container for post-firing reduction atmosphere with combustible materials Pyrometer Digital temperature monitoring system for accurate cone 10 firing control Gas Pressure Regulator Precision regulator for consistent gas pressure and optimal firing performance Replacement Burner Parts Spare orifices, thermocouples, and pilot components for routine maintenance Common questions Can this kiln run on both natural gas and propane? Yes. The Olympic 23 Raku is convertible between natural gas and propane. The kiln can be factory-configured for either fuel type, and conversion kits are available if you need to switch fuel sources. Natural gas typically provides more consistent BTU delivery for long firing sessions, while propane offers greater portability. Contact us to specify your preferred fuel type when ordering. What are the gas supply requirements for this kiln? For natural gas operation, you'll need a dedicated gas line with adequate pressure (typically 7-14 inches water column) and sufficient BTU capacity to reach Cone 10 temperatures. For propane, a standard tank with appropriate regulator is required. The exact BTU rating and supply line sizing should be determined by a licensed gas technician based on your facility's specifications. All gas installations must comply with local codes and regulations. Does this kiln come with kiln furniture? No, kiln furniture (shelves and posts) is sold separately. Raku firing often requires specialized furniture that can withstand rapid temperature changes and thermal shock. We recommend high-temperature shelves rated for Cone 10 and sized to fit the 23.375″ diameter chamber. Contact us for furniture kit recommendations specific to raku firing techniques. What installation and ventilation requirements should I plan for? The Olympic 23 Raku requires outdoor installation or a well-ventilated indoor space with proper exhaust ventilation, as gas kilns produce combustion byproducts. You'll need clearance from combustible materials as specified in the owner's manual, typically 18-36 inches on all sides. The kiln should be installed on a non-combustible surface with the included stand. A licensed gas technician must perform the gas connection, and installation must meet all local fire and building codes. How is the one-year warranty activated? Register your kiln with Olympic Kilns within 30 days of delivery to activate the one-year limited warranty. The warranty covers manufacturing defects in materials and workmanship but does not cover damage from improper installation, misuse, or normal wear components like burner parts. Warranty service is only valid when the kiln is purchased through an authorized Olympic dealer like Peach State Pottery. Not sure if the Olympic 23 Raku is the right kiln for your studio? Our kiln specialists can help you evaluate gas supply requirements, ventilation needs, and whether this updraft raku kiln matches your firing goals. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563

Description
Olympic Kilns · Gas Kiln · Raku Updraft Olympic Kilns 23 Raku Updraft Gas Kiln Model 23 Raku · Natural Gas or Propane · 23.375″ W × 27″ H · Fires to Cone 10 / 2350°F The Olympic 23 Raku is an updraft gas kiln engineered specifically for raku firing techniques that produce dramatic metallic lusters and crackle glazes. This 23.375-inch diameter kiln fires to Cone 10 on either natural gas or propane, with a specialized burner system designed for the rapid heating and controlled atmosphere required for successful raku work. Built with durable refractory materials and a convertible gas system, this kiln delivers consistent high-temperature performance for both traditional raku and alternative firing methods. Max TemperatureCone 10 / 2350°F Chamber Size23.375″ diameter × 27″ height Fuel TypeNatural gas or propane Kiln DesignUpdraft raku configuration What’s included Updraft Gas Burner System Purpose-built burner designed for raku firing with rapid heat-up capability and atmosphere control Convertible Gas System Factory-configured for either natural gas or propane operation with conversion capability Refractory Brick Construction High-temperature insulating firebrick designed to withstand thermal shock from raku firing cycles Heavy-Duty Steel Frame Reinforced steel jacket and structural support for durability during repeated firings Pilot Light System Integrated pilot for safe and reliable ignition with manual gas control valves Kiln Stand Metal stand elevates the kiln to safe working height for loading and unloading hot raku pieces Technical specifications Model23 Raku Kiln TypeUpdraft gas raku kiln Interior Dimensions23.375″ diameter × 27″ height Maximum TemperatureCone 10 / 2350°F Fuel TypeNatural gas or propane (convertible) Burner ConfigurationUpdraft burner system Brick TypeHigh-temperature insulating firebrick ConstructionSteel-jacketed with reinforced frame Ignition SystemManual pilot light with gas valves Shipping WeightApproximately 450 lbs Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Kiln Furniture Kit High-temperature shelves and posts sized for 23″ diameter chamber, rated for raku thermal shock Raku Tongs Long-handled professional tongs for safely removing hot pottery during raku firing process Reduction Chamber Metal container for post-firing reduction atmosphere with combustible materials Pyrometer Digital temperature monitoring system for accurate cone 10 firing control Gas Pressure Regulator Precision regulator for consistent gas pressure and optimal firing performance Replacement Burner Parts Spare orifices, thermocouples, and pilot components for routine maintenance Common questions Can this kiln run on both natural gas and propane? Yes. The Olympic 23 Raku is convertible between natural gas and propane. The kiln can be factory-configured for either fuel type, and conversion kits are available if you need to switch fuel sources. Natural gas typically provides more consistent BTU delivery for long firing sessions, while propane offers greater portability. Contact us to specify your preferred fuel type when ordering. What are the gas supply requirements for this kiln? For natural gas operation, you'll need a dedicated gas line with adequate pressure (typically 7-14 inches water column) and sufficient BTU capacity to reach Cone 10 temperatures. For propane, a standard tank with appropriate regulator is required. The exact BTU rating and supply line sizing should be determined by a licensed gas technician based on your facility's specifications. All gas installations must comply with local codes and regulations. Does this kiln come with kiln furniture? No, kiln furniture (shelves and posts) is sold separately. Raku firing often requires specialized furniture that can withstand rapid temperature changes and thermal shock. We recommend high-temperature shelves rated for Cone 10 and sized to fit the 23.375″ diameter chamber. Contact us for furniture kit recommendations specific to raku firing techniques. What installation and ventilation requirements should I plan for? The Olympic 23 Raku requires outdoor installation or a well-ventilated indoor space with proper exhaust ventilation, as gas kilns produce combustion byproducts. You'll need clearance from combustible materials as specified in the owner's manual, typically 18-36 inches on all sides. The kiln should be installed on a non-combustible surface with the included stand. A licensed gas technician must perform the gas connection, and installation must meet all local fire and building codes. How is the one-year warranty activated? Register your kiln with Olympic Kilns within 30 days of delivery to activate the one-year limited warranty. The warranty covers manufacturing defects in materials and workmanship but does not cover damage from improper installation, misuse, or normal wear components like burner parts. Warranty service is only valid when the kiln is purchased through an authorized Olympic dealer like Peach State Pottery. Not sure if the Olympic 23 Raku is the right kiln for your studio? Our kiln specialists can help you evaluate gas supply requirements, ventilation needs, and whether this updraft raku kiln matches your firing goals. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563