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Description
Olympic Kilns · Electric Kiln · Stackable Top-Loading Olympic 1823HE Electric Kiln Model 1823HE · 240V or 208V · 17.5″ W × 22.5″ H · 3.29 cubic feet · Cone 10 / 2350°F The Olympic 1823HE is a stackable electric kiln with true Cone 10 capability, built with 3-inch firebrick for exceptional heat retention and high-fire performance. Its 17.5-inch interior diameter accommodates full-size plates and larger sculptural work, while the stackable design allows you to adjust firing chamber height by adding or removing rings. Equipped with the KilnStar programmable controller, this kiln delivers consistent results for ceramics, porcelain, and stoneware up to 2350°F. Max TemperatureCone 10 / 2350°F Chamber Size17.5″ W × 22.5″ H Power240V / 48A Capacity3.29 cubic feet What’s included KilnStar programmable controller 8-segment controller with Cone Fire and Ramp-Hold modes, pre-programmed firing schedules, and manual override capability 3-inch firebrick construction Extra-thick high-temperature insulation for superior heat retention, energy efficiency, and extended element life Stainless steel jacket Durable outer casing with powder-coated finish resists rust and protects internal components Stackable ring design Add or remove rings to customize firing chamber height for different work types and maximize kiln versatility Balanced element design Top, middle, and bottom elements provide uniform heat distribution throughout the firing chamber Metal stand with pilot light Sturdy 8-inch stand elevates kiln to working height and includes pilot light to indicate when kiln is powered on Technical specifications Model1823HE Interior dimensions17.5″ diameter × 22.5″ height Exterior dimensions28″ W × 28″ D × 41″ H (with stand) Firing chamber capacity3.29 cubic feet Firebrick thickness3 inches Maximum temperatureCone 10 / 2350°F / 1288°C Voltage240V or 208V single phase Amperage at 240V48 amps Amperage at 208V56 amps Wattage11,520 watts Breaker requirement (240V)60-amp double-pole Breaker requirement (208V)70-amp double-pole Plug configurationNEMA 6-50 (hardwire or plug option) Wire size6 AWG copper (240V) / 4 AWG copper (208V) Element wireKanthal A-1 high-temperature wire ControllerKilnStar 8-segment programmable Shipping weightApproximately 550 lbs Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Solid-State Relay (SSR) upgrade Eliminates mechanical relay clicking, extends controller life, and provides smoother power delivery to elements Furniture kit Full set of kiln shelves and posts sized specifically for the 1823HE chamber dimensions Orton Kilnvent downdraft system Removes fumes and improves firing atmosphere with powerful downdraft ventilation designed for Olympic kilns Lid lift assist Spring-loaded mechanism makes opening and closing the kiln lid safer and easier, especially when hot Rolling stand Heavy-duty wheeled stand with locking casters allows kiln repositioning without full disassembly Power interrupt module Automatically pauses firing during power outages and resumes when power returns, protecting your work Dual-media lid upgrade Reversible lid allows firing of both ceramics and glass in the same kiln with optimized element configurations Multi-zone firing upgrade Independent control of top and bottom element zones for precise heat work and advanced firing profiles Emergency parts kit Spare thermocouple, relays, and fuses ensure you can address common issues without waiting for parts shipment Type S thermocouple upgrade Premium platinum thermocouple provides improved accuracy and longer service life in high-fire applications Controller upgrade Genesis Touchscreen — Bartlett InstrumentsRecommended The Genesis controller replaces the standard KilnStar with a full-color touchscreen interface, expanded programming capacity, and advanced diagnostics. Store up to 40 custom firing programs with 32 segments each, monitor real-time power usage, and access detailed firing logs. The intuitive touchscreen eliminates button confusion and makes complex firing schedules easy to create and modify.
  • Full-color 4.3-inch capacitive touchscreen with swipe navigation
  • 40 user programs with 32 segments each for complex firing schedules
  • Real-time graphing displays temperature curves during firing
  • Detailed firing logs with power usage tracking and diagnostic codes
  • Automatic thermocouple offset calibration for improved accuracy
  • USB port for firmware updates and program backup/transfer
Common questions What electrical work is required to install the 1823HE? The 1823HE requires a dedicated 60-amp double-pole breaker at 240V (or 70-amp at 208V) with 6 AWG copper wire run from your electrical panel to the kiln location. This is not a plug-and-play appliance—you'll need a licensed electrician to install the circuit. The kiln can be hardwired or connected via a NEMA 6-50 receptacle. Do not use an extension cord or share the circuit with other equipment. Does the kiln include shelves and posts? No. Kiln furniture is sold separately because different users need different configurations depending on their work. We recommend ordering a furniture kit sized for the 1823HE at the time of purchase. A typical starter kit includes 3–4 full shelves, 2–3 half shelves, and assorted posts in multiple heights. Can I add or remove rings to change the kiln height? Yes. The 1823HE is stackable, meaning you can purchase additional rings to increase chamber height or remove rings to create a shorter firing space. This is useful if you primarily throw tall forms or want to reduce energy consumption when firing smaller loads. Each ring contains elements and connects to the control system. How do I register the kiln warranty? You must register your kiln with Olympic Kilns within 30 days of delivery to activate the one-year limited warranty. Registration is completed online through Olympic's website using your serial number and purchase information. Peach State Pottery will provide you with all necessary documentation at the time of delivery. Warranty is valid only for kilns purchased through authorized dealers. What's the difference between the standard KilnStar controller and the Genesis upgrade? The KilnStar is a reliable digital controller with 8-segment programs and basic Cone Fire modes—it's sufficient for most studio potters. The Genesis touchscreen offers a color display, 32 segments per program, real-time graphing, detailed firing logs, and advanced diagnostics. Choose Genesis if you run complex multi-zone firings, need detailed records for production work, or want the easiest possible programming interface. Not sure if the 1823HE is the right kiln for your space? Our team can help you evaluate electrical capacity, compare kiln sizes, and coordinate delivery logistics. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563

Description
Olympic Kilns · Electric Kiln · Stackable Top-Loading Olympic 1823HE Electric Kiln Model 1823HE · 240V or 208V · 17.5″ W × 22.5″ H · 3.29 cubic feet · Cone 10 / 2350°F The Olympic 1823HE is a stackable electric kiln with true Cone 10 capability, built with 3-inch firebrick for exceptional heat retention and high-fire performance. Its 17.5-inch interior diameter accommodates full-size plates and larger sculptural work, while the stackable design allows you to adjust firing chamber height by adding or removing rings. Equipped with the KilnStar programmable controller, this kiln delivers consistent results for ceramics, porcelain, and stoneware up to 2350°F. Max TemperatureCone 10 / 2350°F Chamber Size17.5″ W × 22.5″ H Power240V / 48A Capacity3.29 cubic feet What’s included KilnStar programmable controller 8-segment controller with Cone Fire and Ramp-Hold modes, pre-programmed firing schedules, and manual override capability 3-inch firebrick construction Extra-thick high-temperature insulation for superior heat retention, energy efficiency, and extended element life Stainless steel jacket Durable outer casing with powder-coated finish resists rust and protects internal components Stackable ring design Add or remove rings to customize firing chamber height for different work types and maximize kiln versatility Balanced element design Top, middle, and bottom elements provide uniform heat distribution throughout the firing chamber Metal stand with pilot light Sturdy 8-inch stand elevates kiln to working height and includes pilot light to indicate when kiln is powered on Technical specifications Model1823HE Interior dimensions17.5″ diameter × 22.5″ height Exterior dimensions28″ W × 28″ D × 41″ H (with stand) Firing chamber capacity3.29 cubic feet Firebrick thickness3 inches Maximum temperatureCone 10 / 2350°F / 1288°C Voltage240V or 208V single phase Amperage at 240V48 amps Amperage at 208V56 amps Wattage11,520 watts Breaker requirement (240V)60-amp double-pole Breaker requirement (208V)70-amp double-pole Plug configurationNEMA 6-50 (hardwire or plug option) Wire size6 AWG copper (240V) / 4 AWG copper (208V) Element wireKanthal A-1 high-temperature wire ControllerKilnStar 8-segment programmable Shipping weightApproximately 550 lbs Warranty: One-year limited kiln warranty from Olympic Kilns. Must be registered within 30 days of delivery. Valid only through authorized dealers. Optional accessories Solid-State Relay (SSR) upgrade Eliminates mechanical relay clicking, extends controller life, and provides smoother power delivery to elements Furniture kit Full set of kiln shelves and posts sized specifically for the 1823HE chamber dimensions Orton Kilnvent downdraft system Removes fumes and improves firing atmosphere with powerful downdraft ventilation designed for Olympic kilns Lid lift assist Spring-loaded mechanism makes opening and closing the kiln lid safer and easier, especially when hot Rolling stand Heavy-duty wheeled stand with locking casters allows kiln repositioning without full disassembly Power interrupt module Automatically pauses firing during power outages and resumes when power returns, protecting your work Dual-media lid upgrade Reversible lid allows firing of both ceramics and glass in the same kiln with optimized element configurations Multi-zone firing upgrade Independent control of top and bottom element zones for precise heat work and advanced firing profiles Emergency parts kit Spare thermocouple, relays, and fuses ensure you can address common issues without waiting for parts shipment Type S thermocouple upgrade Premium platinum thermocouple provides improved accuracy and longer service life in high-fire applications Controller upgrade Genesis Touchscreen — Bartlett InstrumentsRecommended The Genesis controller replaces the standard KilnStar with a full-color touchscreen interface, expanded programming capacity, and advanced diagnostics. Store up to 40 custom firing programs with 32 segments each, monitor real-time power usage, and access detailed firing logs. The intuitive touchscreen eliminates button confusion and makes complex firing schedules easy to create and modify.
  • Full-color 4.3-inch capacitive touchscreen with swipe navigation
  • 40 user programs with 32 segments each for complex firing schedules
  • Real-time graphing displays temperature curves during firing
  • Detailed firing logs with power usage tracking and diagnostic codes
  • Automatic thermocouple offset calibration for improved accuracy
  • USB port for firmware updates and program backup/transfer
Common questions What electrical work is required to install the 1823HE? The 1823HE requires a dedicated 60-amp double-pole breaker at 240V (or 70-amp at 208V) with 6 AWG copper wire run from your electrical panel to the kiln location. This is not a plug-and-play appliance—you'll need a licensed electrician to install the circuit. The kiln can be hardwired or connected via a NEMA 6-50 receptacle. Do not use an extension cord or share the circuit with other equipment. Does the kiln include shelves and posts? No. Kiln furniture is sold separately because different users need different configurations depending on their work. We recommend ordering a furniture kit sized for the 1823HE at the time of purchase. A typical starter kit includes 3–4 full shelves, 2–3 half shelves, and assorted posts in multiple heights. Can I add or remove rings to change the kiln height? Yes. The 1823HE is stackable, meaning you can purchase additional rings to increase chamber height or remove rings to create a shorter firing space. This is useful if you primarily throw tall forms or want to reduce energy consumption when firing smaller loads. Each ring contains elements and connects to the control system. How do I register the kiln warranty? You must register your kiln with Olympic Kilns within 30 days of delivery to activate the one-year limited warranty. Registration is completed online through Olympic's website using your serial number and purchase information. Peach State Pottery will provide you with all necessary documentation at the time of delivery. Warranty is valid only for kilns purchased through authorized dealers. What's the difference between the standard KilnStar controller and the Genesis upgrade? The KilnStar is a reliable digital controller with 8-segment programs and basic Cone Fire modes—it's sufficient for most studio potters. The Genesis touchscreen offers a color display, 32 segments per program, real-time graphing, detailed firing logs, and advanced diagnostics. Choose Genesis if you run complex multi-zone firings, need detailed records for production work, or want the easiest possible programming interface. Not sure if the 1823HE is the right kiln for your space? Our team can help you evaluate electrical capacity, compare kiln sizes, and coordinate delivery logistics. Talk to an expert →
Shipping/Returns

Shipping

  • Orders are FOB origin when they leave our loading dock. This means we hold the carrier's receipt that your order left in good condition.
  • The carrier is responsible for transporting your freight but not for unloading it.
  • Lift gate required if you do not have a loading dock. A lift gate service must be requested when ordering your kiln. Lift gates are available for kilns on 6 ft. x 6 ft. pallets or smaller.
  • Large Capacity kilns (20 cubic feet and larger) require the customer to have a forklift that can move the kiln from the truck to the desired location.
  • Customer is responsible for moving the freight from the truck to its place of use.
  • UPS and FedEx will deliver smaller shipments to your door.

Upon Delivery

  • You have the option of refusing delivery if the freight appears to be damaged.
  • Check the count of the items ordered, and note on the carrier's delivery receipt any shortages.
  • If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage.
  • Immediately after delivery, open all cartons to determine if there is any concealed damage.
  • Retain all damaged items with their packaging.
  • Report damage within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection

  • Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage.
  • Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill.
  • Retain your delivery receipt – it will be required as supporting documentation when a claim is filed.
  • Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report.
  • Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.

After Carrier Inspection

  • Continue to retain damaged merchandise even though the inspection has been completed.
  • Damaged items cannot be used or disposed of without written permission from the carrier.
  • Do not return damaged items without written authorization from the supplier.
  • If damaged items are picked up by the carrier for salvage, secure the receipt.

Filing a Freight Claim

  • It is the customer's responsibility (as consignee) to file any claim.
  • We are willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.
  • We cannot make freight claims for customers.
  • Documents required for filing a freight claim:
    • Carrier's loss or damage claim form
    • Shipper's original invoice or copy
    • Original bill of lading
    • Original paid freight bill
    • Carrier's inspection report
    • Repair invoice
  • We do not allow any deductions from invoices for damaged ware.

Returns

  • Custom orders, certified pre-owned, or used products are not eligible for return.
  • Products purchased for temporary use (e.g., trade shows) are not eligible for return.
  • Specific product exceptions will be noted in the product description.
  • Missing items: Contact us via email at sales@peachstatepottery.com as soon as you notice, and we will ship those items immediately.
  • No restocking fee is applied by Peach State Pottery (supplier fees may still apply).
  • Payment processing fees are non-refundable.

For assistance, contact us at: sales@peachstatepottery.com or call 470-264-3563.

Olympic Kilns is manufactured by Haugen Manufacturing, Inc. • P.O. Box 1347 • 4225 Thurmon Tanner Parkway • Flowery Branch, GA 30542

Why Buy From Us?

Why Shop with Peach State Pottery?

We’re passionate about helping potters succeed — from hobbyists to professionals. Here’s why makers choose us:

  • Expert Guidance — Our team helps you choose the right kiln for your space, power, and firing needs.
  • Transparent Pricing & Free Shipping — What you see is what you pay. Free standard shipping to the contiguous U.S. with no hidden fees.
  • Flexible Policies — Generous returns, including the manufacturer’s recommended first test firing.
  • Dedicated Support — Real people ready to assist with lead times, delivery, troubleshooting, and warranty questions.
  • Built to Last — We focus on quality equipment that supports your long-term pottery journey.

Warranty & Product Support

We stand behind every kiln and piece of equipment we sell. Most products include the manufacturer’s standard warranty covering defects in materials and workmanship.

If you receive a damaged or defective item, note it at delivery and email clear photos to sales@peachstatepottery.com the same day. We’ll handle replacement or repair at no cost to you and cover return shipping for approved claims.

Please retain all original packaging until the issue is resolved.

Manufacturer’s Recommended First Firing is allowed without affecting your return eligibility, as long as the kiln is returned in excellent, like-new condition with all original parts and packaging.

Have questions? Reach out anytime at sales@peachstatepottery.com.

Warranty

Olympic Kilns Warranty

Olympic Kilns are warranted by Olympic Kilns / Haugen Manufacturing, Inc. for kilns used for ceramics, pottery, and glass, subject to the warranty periods, requirements, and exclusions listed below.

This warranty is provided by Olympic Kilns / Haugen Manufacturing, Inc. Peach State Pottery is here to help customers understand warranty coverage and assist with the process if warranty service is needed.

Warranty Periods

Warranty coverage depends on the kiln type and configuration.

Product / Component Warranty Period
Kilns equipped with a Kiln Sitter and Safety Timer 1 year
Cone 10 kilns 1 year
All other Olympic kilns 2 years
Thermocouples Not covered
Kiln furniture Not covered

Warranty coverage must be activated by registering your purchase.

What the Warranty Covers

Olympic Kilns warranty coverage applies to defects in manufacturing for eligible kilns used for ceramics, pottery, and glass.

If a covered manufacturing defect is confirmed, Olympic Kilns may repair, replace, or refund the affected part or product as appropriate.

Warranty Registration Required

To activate warranty coverage, your Olympic Kilns purchase must be registered. Keep your proof of purchase, order information, and any product documentation for your records.

Reporting a Defect

Defects must be reported in writing within six (6) days of discovery. Your written notice should include:

  • The date the issue was discovered
  • The place of purchase
  • Proof of purchase
  • A description of the defect
  • Photos or videos, if available

Warranty Exclusions

The Olympic Kilns warranty does not cover damage or issues caused by:

  • Kilns damaged or altered after leaving the factory.
  • Damage caused by reduction firing or salt firing.
  • Over-firing or exceeding the maximum cone or temperature rating.
  • Improper installation.
  • Use of electrical voltages different from those specified for the kiln.
  • Firing materials other than ceramics and glass.
  • Thermocouples or kiln furniture.

Freight Damage Is Not Warranty Damage

Damage that occurs during shipping or delivery is not treated as a manufacturing warranty defect. Freight damage must be documented at delivery and handled through the freight claim process.

Please inspect your shipment carefully before signing for delivery. Take photos or video of the packaging before unpacking and continue documenting the unpacking process, especially if you notice any visible damage.

Warranty Claim Process

If you believe your Olympic kiln has a warranty-related issue, contact Peach State Pottery with your order information and a description of the issue. We will help review the situation and assist with the next steps.

If the issue is not resolved through the retailer, Olympic Kilns must be contacted in writing within six (6) days of the first indication of the defect.

Olympic Kilns will determine which parts appear to require repair and will provide instructions for shipment when needed.

Customer Responsibilities

For warranty service, the customer may be responsible for dismantling, packaging, and shipping only the parts requested by Olympic Kilns.

  • Requested parts must be packaged carefully and shipped freight prepaid.
  • The customer is responsible for dismantling and reinstalling parts.
  • The customer is responsible for packaging and shipping costs unless otherwise stated.
  • Only the parts requested by Olympic Kilns should be shipped.

If an entire kiln is returned for warranty repair, the customer is responsible for prepaying the cost of packaging and shipping both to and from the factory.

Repair, Replacement, or Refund

If Olympic Kilns determines that the issue is due to a manufacturing defect, Olympic Kilns will repair, replace, or refund as appropriate within thirty (30) days.

Repaired or replacement parts will be shipped back to the customer at Olympic Kilns’ cost using the customer’s package. The customer is responsible for reinstalling the parts.

Non-Warranty Repairs

If the parts sent to Olympic Kilns require repair or replacement for a reason not covered by the warranty, no work will be performed until the customer authorizes the work and makes payment arrangements.

Limits of Warranty Coverage

Olympic Kilns shall not be liable for injuries to persons or property, or for incidental, contingent, special, or consequential damages arising from the use of its products.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Manufacturer Information

Olympic Kilns is manufactured by Haugen Manufacturing, Inc.

P.O. Box 1347
4225 Thurmon Tanner Parkway
Flowery Branch, GA 30542

Need Help?

If you have questions about your Olympic Kilns warranty, need help identifying your warranty coverage, or believe your kiln may need warranty service, please contact Peach State Pottery.

Email: sales@peachstatepottery.com
Phone: 470-264-3563